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Five Star Ford
North Richland Hills, TX
8,628 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 8,628 reviews
February 13, 2023
Rick was fantastic, I had a great experience at five star. His customer service was 10 out of 10 and got me in the truck I wanted! He really cares about his customers. star. His customer service was 10 out of 10 and got me in the truck I wanted! He really cares about his customers. More
by gunner.autry
February 11, 2023
Worked with Crystal she was great I live in Austin and pretty much bought the car over the phone. She was super efficient and great to work with. I bought a 2007 350z in impeccable shape the top stopped w pretty much bought the car over the phone. She was super efficient and great to work with. I bought a 2007 350z in impeccable shape the top stopped working 6 months later but I can say mechanically this car runs like new not a single issue and it been close to a year. More
by Amurray
Employees Worked With
Crystal Sanders
February 09, 2023
Alfred did everything I would expect,very nice and organized. Tut best to deal with. Excellent service! organized. Tut best to deal with. Excellent service! More
by williamlaman
February 06, 2023
After my car got totaled I went to several other dealerships that took forever to finish looking at. Crystal Sanders went above and beyond to get me a car that I liked. I don't now why I would go dealerships that took forever to finish looking at. Crystal Sanders went above and beyond to get me a car that I liked. I don't now why I would go somewhere else. She took care of me in 10 minutes. John Little also helped me with signing paperwork. They are the greatest. More
by Tina C
February 05, 2023
Always great to do business with Crystal Sanders & John Little. We look forward to our next vehicle with them. We are considering our next purchase to be built just for us. But for now, we are happy with o Little. We look forward to our next vehicle with them. We are considering our next purchase to be built just for us. But for now, we are happy with our F250, as we have in the past purchases. More
by traindisp
February 03, 2023
Pleasant experience buying a pre-owned vehicle. Alfred, Sales Consultant, was great to work with. Alfred, Sales Consultant, was great to work with. More
by Nurawo2
February 01, 2023
Great buying experience. Alfred was super. Anticipated every need during the buying process. Highly recommend. Alfred was super. Anticipated every need during the buying process. Highly recommend. More
by kharris
Employees Worked With
January 31, 2023
Great sale agent! ! Q, Crystal sanders,John little above and beyond and took there time to explain ! Q, Crystal sanders,John little above and beyond and took there time to explain More
by Mesvaldivia
January 30, 2023
Alfred was amazing! He was so accommodating and didn’t pressure us into any deals. We found the perfect one! He was so accommodating and didn’t pressure us into any deals. We found the perfect one! More
by Mcwilliams.alex86
Employees Worked With
January 27, 2023
I cannot rave about Alfred and manager Michael enough! These gentlemen truly saved me! They are both so kind! I know I have a forever home with Five Star. These gentlemen truly saved me! They are both so kind! I know I have a forever home with Five Star. More
by Kendra.May
