Five Star Ford

My 2nd time and just as great as the 1st I specifically returned to 5 Star Ford due to my previous experience dealing with Carlos Hernadez. Carlos went out of his way to insure that my wife I specifically returned to 5 Star Ford due to my previous experience dealing with Carlos Hernadez. Carlos went out of his way to insure that my wife and I were completely informed about our purchase and made sure we were completely at ease through the process. The experience was like working with a close friend versus a "salesman". Tut Edwards and the "Tutman Experience" was something to behold. Tut was friendly, outgoing, and completely knowledgeable with the total finance process. He worked extremely hard to get me the finance rates needed and made me feel at home through the whole process. 5 Star Ford, Carlos, & Tut have a customer for life. More

Buying experience This was my first purchase from 5 Star Ford of NRH's. It will not be the last! Rick Dike and Lee Clanton gave me excellent service and I was out of th This was my first purchase from 5 Star Ford of NRH's. It will not be the last! Rick Dike and Lee Clanton gave me excellent service and I was out of the dealership in record time with my new truck. Without a doubt it was the best car buying experience I have had in 50 years. Lee Clanton's orientation to the operation of the vehicle was thorough and very comprehensive. He is a real pro at customer satisfaction. More

my 2nd great experience with 5 star ford of nrh this is my 2nd purchase from 5 star ford and like before it was above and beyond no games played i did my internet search found my color and price was this is my 2nd purchase from 5 star ford and like before it was above and beyond no games played i did my internet search found my color and price was perfect slalesman was great finance department totaly made experience crystal clear on what i was signing made sure of options i may need , thank you all very much . j spanier More

My Review of 5 Star Ford and Alfred El-Darazi This is the second car I've bought from Alfred and I will buy my next car from Alfred and 5 Star. Alfred is the main reason I deal with 5 Star. The on This is the second car I've bought from Alfred and I will buy my next car from Alfred and 5 Star. Alfred is the main reason I deal with 5 Star. The only negative about this last sale is the total loan value was not gone over in detail with me by the finance person I dealt with. I was under the opinion that the MSRP was $36,000 + and I owed $19,000 + on my trade-in and ya'll gave me $10,000 on the trade-in. Also y'all gave me a $5,200 rebate and I added $1,000 down payment. This should have given me a loan value of about $39,000 but after reading the paper work I ended up financing $43,000. So it seems the numbers aren't what I thought they were and the finance guy didn't go over the details with me. My fault but it leaves me with the feeling I was had to some extent. This is absolutely NOT Alfred's fault. He didn't the paper work either. Other than this problem I am happy with Alfred, my new car and Ford Motors. More

Wonderful experience from beginning to driving away. Everything I wanted to find at a price I could afford. Joshua Fichter and David Deger are the best around. from beginning to driving away. Everything I wanted to find at a price I could afford. Joshua Fichter and David Deger are the best around. More

Fantastic experience and great personnel! We came into the dealership to just look around, we weren't sure of what we wanted to buy at the time outside of an SUV, a new Ford Echo was toward th We came into the dealership to just look around, we weren't sure of what we wanted to buy at the time outside of an SUV, a new Ford Echo was toward the top of the list of models we had decided to at least consider. We also needed to purchase a used vehicle for our teenage daughter and had not considered going through the dealership and instead were looking to buy from an individual selling a car. David Hyche had sold a vehicle to our neighbor and they were very happy with him and the dealership. She knew we were about to go car shopping and recommended we go see him and give 5-Star Ford a shot. David initially started to help my wife while I was on the lot with our kid looking at new and used vehicles. My expectation of how a dealership should operate, how the personnel should treat customers, how things should run, and even down to how things should look were established when I worked for Toyota and Lexus in the late 1980s and early 1990s (last time was over 20 years ago). Let's just say that 5-Star has taken what you only used to be able to get a high end import brand dealership and made that experience available to the average American domestic automobile buyer. When I came inside and met David, my first reaction was that he was a down to earth, easy to talk to, no BS, straight shooter kind of guy. That initial impression was only strengthened over the course of the day and into the next day as we went through the entire process up to delivery. I can't give David enough praise, if I ran a dealership or a department in a dealership, I'd want someone like him in a heartbeat. Knew the product line very well, knew the details, explained the differences in the vehicles with a command of the knowledge, and worked with us through the process of deciding among a few different vehicles to look at and test drive. Once we drove the vehicles, the choice was clear, a new pretty well loaded Explorer was the one. David presented the purchase/finance options to us in an easy to understand manner with several options. In the end, we ended up leasing as opposed to purchasing. Not what we had intended to do but the deal just worked out for us in the end. During all of this, we found a couple of used vehicle for our teenager to look at in the price range we wanted. We also drove those and decided on a used Volvo. In make ready, it was determined that an airbag light that was on was more than a sensor that needed to be replaced and the repair was much more expensive that we or the dealership wanted to pay. Being the quality organization they are, instead of trying to force that car down our throat at a higher price, they decided to pull it from the inventory and auction it off. We were disappointed but at the same time satisfied that the entire issue was handled with integrity. Some dealerships I've worked with in the past would have tried to make that deal work when it wasn't good for anybody. Kudos to all involved in that decision. We asked David to check the used inventory of vehicles that had not made it out of make-ready yet. The next day a VW Jetta came up as a trade in and it was really the perfect car for the teen. Worked that deal and are very happy with that car as is our kid. A brief word on the two gentlemen we worked with in Finance - Bob Little did the closing on the Explorer and Elbert Edwards on the Jetta. Both gentlemen were fantastic, easy to deal with, very friendly, explained everything in succinct detail without being boring or overwhelming with information. I've know a lot of finance guys through the years and these two were as good as any I've known and in fact they were both friendlier and more people and customer oriented than almost all of the rest I've known, including some friends who help that held a similar position at one time or another. Either one would be recommended from my perspective. In the end, we are a very satisfied family with both of the vehicles we purchased. I'd highly recommend both the dealership and David. David was seriously the kind of sales associate that I'd want to deal with when buying a car or truck. Everything was outstanding on all fronts! I will be back when it's time purchase again!! More

blessed beyond measure The best experience I have ever had in buying a vehicle. You would have thought we had always known each other. I am blessed and blessed to no him. He The best experience I have ever had in buying a vehicle. You would have thought we had always known each other. I am blessed and blessed to no him. He will always be my dealer. More

True definition of outstanding Customer Service! I went in there with my doubts that I wouldn't get approved and that if I did it wouldn't be for the car that I wanted. As soon as I walked in Jim ass I went in there with my doubts that I wouldn't get approved and that if I did it wouldn't be for the car that I wanted. As soon as I walked in Jim assured me he would do everything he could to make sure I walked out with a smile. I was so nervous but Jim and Jack were so easy to conversate with and do business with as well. I was able to get the car that I went in there for and walk out with way lower monthly payments than I expected. I am truly happy with my decision and so glad I went to Five Star Ford! It was a pleasure and I definitely experienced outstanding customer service! More

Excellent sales experience No pressure. No games. Mark Lancaster and the Director of Operations Joshua Fichter provided all that I requested with no hassle. The Car-Pro turned m No pressure. No games. Mark Lancaster and the Director of Operations Joshua Fichter provided all that I requested with no hassle. The Car-Pro turned me on to 5-Star and he didn't steer me wrong. They never tried to sell me something I didn't want. I did specifically request the Auto Butler paint protection system and it was applied quickly and professionally. I know that paint protection services are considered high-profit items for dealers, but 5-Star offered an excellent price and having somebody "wax" my truck every six-months for what amounts to $40.00 a service, was too great a value to pass up! Anthony Snyder treated my wife and I like family. Jimmy Mathews provided an excellent service in educating me as to the capability of My-touch, Wow, what capabilities! More

Great experience Great - much better than expected - no hassle, very helpful, very professional had some credit issues and Anthony got us a very good rate very ple Great - much better than expected - no hassle, very helpful, very professional had some credit issues and Anthony got us a very good rate very pleased with trade in allowance no high pressure - everyone worked for us to get a great deal More