Five Star Ford

It was great! Had a really great experience at 5 Star Ford in NRH. My sales guy was Hector and he was fantastic. Very attentive to my needs and was determined to Had a really great experience at 5 Star Ford in NRH. My sales guy was Hector and he was fantastic. Very attentive to my needs and was determined to get me the deal I was looking for. I had my own financing, but I also worked with the "Tutman" in finance. He gave me the "Tutman" experience, which was smooth and effortless. He listened to me and didn't try to sell me a bunch of extra stuff, but did point out areas where I could save money in the long run. I enjoyed the "Tutman" experience. Thanks to everyone at 5 Star Ford for an overall great car buying experience. More

Good Experience It was fast and easy to get the car I wanted. Also made sure everything checked on the car before I left. I will definitely recommend Five Star to my It was fast and easy to get the car I wanted. Also made sure everything checked on the car before I left. I will definitely recommend Five Star to my friends and Family. More

Enjoyable Experience for a Change Thanks Mark! The GM should ensure his sales force models their behaviors after you. Other dealerships pestered me relentlessly. Mark's patient approac Thanks Mark! The GM should ensure his sales force models their behaviors after you. Other dealerships pestered me relentlessly. Mark's patient approach was refreshing! More

They are called Five Star for a reason! Eddie was a great salesman. He was straight forward. No game playing! Fair price and did the deal in a matter of minutes. Left in a couple of hours. Eddie was a great salesman. He was straight forward. No game playing! Fair price and did the deal in a matter of minutes. Left in a couple of hours. Will use them again! More

Very professional and experienced salesperson. Alfred is very cordial, experienced, and polite. He went the extra mile to show us diverse models of the same car, showed us the features and played a Alfred is very cordial, experienced, and polite. He went the extra mile to show us diverse models of the same car, showed us the features and played an important part in our purchasing decision. More

Bought Pre-owned Expedition Easiest car buying experience I've ever had. Sam had the vehicle ready the minute we got to the lot after calling him about it. He was very straight Easiest car buying experience I've ever had. Sam had the vehicle ready the minute we got to the lot after calling him about it. He was very straight forward on the price and was willing to work with me to get the payments where I needed them. After agreeing on price he sent me to Tut to get the financing in place. Tut was very friendly and worked hard to get me the lowest possible interest rate. All together it was a great experience. More

A blessing! Mario went above and beyond on getting me what was in my budget and made it a smooth transition! He was humble and down to earth. Mario went above and beyond on getting me what was in my budget and made it a smooth transition! He was humble and down to earth. More

Great guy!!! Alfred was nice and friendly sales person. It was easy to negotiate price and he told it like it was. He really bonded with my family and that was n Alfred was nice and friendly sales person. It was easy to negotiate price and he told it like it was. He really bonded with my family and that was nice. I bought a used truck and it had a little problem and brought it in and it was fixed in 15 minutes. I would use him again for sure More

Alfred and Jeff were great to work with. They SYNC manager also spent a lot of time with me going over the features and updating the system. I would recommend this dealership to a friend. They SYNC manager also spent a lot of time with me going over the features and updating the system. I would recommend this dealership to a friend. More

Went in to look and came out buying 2 cars. I typically buy a new or gently used vehicle very 2-3 years and have never experienced such a low-pressure sale. Hector showed me everything I needed I typically buy a new or gently used vehicle very 2-3 years and have never experienced such a low-pressure sale. Hector showed me everything I needed to know about the Ford Flex and didn't bore me with the things I don't care about. We discussed options and upgrades and leases vs. buying and he helped me find what would work for me and my lifestyle. Then my husband noticed the new Mustang on the showroom floor and suddenly (how did that happen?) we were buying 2 cars. There was very little haggling and NONE of the typical "let me talk to my manager" nonsense. I did not leave there feeling my intelligence had been insulted. Tut made the finance part fun and easy. A few mistakes were made in regards to after market issues. After bringing these to the attention of a person calling me for a phone survey, i got a call from Joshua. He not only listened well, but owned the mistakes made and went above and beyond to make things right. I have NEVER experienced that level of excellence in customer service. Allan in the service dept even corrected issues that were not Five Star Ford's to fix. I cannot say enough how impressed I am with this dealership and their honest commitment to do what is right. I will definitely be back! More