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Five Star Ford
North Richland Hills, TX
8,611 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 8,611 reviews
January 20, 2022
Jeff and Alfred made things super quick and easy! Great customer service. I will definitely refer friends. customer service. I will definitely refer friends. More
by brianbradley78
January 18, 2022
Sr Alfred me ayudo con el proceso de mi compra de carro agradecida 100 con su cervicio gracias sr Alfredo por su atención a esta gran inversion agradecida 100 con su cervicio gracias sr Alfredo por su atención a esta gran inversion More
by mrebeca1986
Employees Worked With
January 18, 2022
Rike is THE very best saleperson and 5 Star Ford is a great dealer! If you want a no-hassel, professional and very freindly place to purchase your next vehicle - go to 5 Star Ford and ASK FOR Rick Dike, great dealer! If you want a no-hassel, professional and very freindly place to purchase your next vehicle - go to 5 Star Ford and ASK FOR Rick Dike, they are the best!!! More
by Dancherylarnold
Employees Worked With
January 17, 2022
Everything went smooth. Easier than I expected. I went looking for a certain pickup. It was gone by the time I got to the dealership.. But John checked his inventory and found me something similar to what looking for a certain pickup. It was gone by the time I got to the dealership.. But John checked his inventory and found me something similar to what I was looking for. He was very straight forward and honest. Got me a heck of a deal. Thank You Marine. MIT was very helpful too. Made transaction easy. More
by chicano_1960
January 16, 2022
The best Ford dealership I have ever done business with! The service I received from sales, finance all the way to upper management is truly professional and personal. I have purchased 3 vehicles from this The service I received from sales, finance all the way to upper management is truly professional and personal. I have purchased 3 vehicles from this dealership in less than 2 years and I plan on purchasing many more! More
by Brian B
Employees Worked With
Other Employees :
Siva David "MIT" Christos
January 15, 2022
We have been Ford customers for some years now. Even with the pandemic, this was the least stressful car buying experience that we have had. Mr. Alfred El-Darazi was truly a Sales Professional. the pandemic, this was the least stressful car buying experience that we have had. Mr. Alfred El-Darazi was truly a Sales Professional. More
by jafalcon
Employees Worked With
January 15, 2022
The dealership is such a nice place and even more it is a place we come to get a great deal. place we come to get a great deal. More
by Jaykup 8
Employees Worked With
January 13, 2022
We love Five Star Ford! They are efficient, relatable, and such a joy to work with. We hated car shopping until finding this dealership! and such a joy to work with. We hated car shopping until finding this dealership! More
by Knowak
January 12, 2022
This was by far the fastest I've ever bought a car. Even if it was my first car, it was the best experience I've had so far! 10/10 would buy again! if it was my first car, it was the best experience I've had so far! 10/10 would buy again! More
by Andrew Little
Employees Worked With
Other Employees :
Jeff Crabtree, I didn't deal with him but he's great still. :), Crystal Sanders
January 11, 2022
I returned to Five Star Ford to replace a used vehicle I I returned to Five Star Ford to replace a used vehicle I purchased two years ago. I purchased the vehicle from Bob then and because of the assistance I returned to Five Star Ford to replace a used vehicle I purchased two years ago. I purchased the vehicle from Bob then and because of the assistance both he and the finance manager helped me get financing after my bankruptcy, I purchased my "new" vehicle again from Bob, this time I no longer had financing issues. and I couldn't have been happier with the whole purchase procedure. More
by aburks0345
Employees Worked With
Bashar (Bob) Nemri
