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Five Star Subaru of Grapevine

Grapevine, TX

4.9
4,466 Reviews
In addition to providing the drivers of Grapevine, Texas with a cornucopia of new Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy, Subaru WRX vehicles and used cars, we at Fivestar Subaru of Grapevine are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Subaru lease and financing experts. But wait, there's more. After you've left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Subaru car share, our Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy and Subaru WRX service technicians are available to carry out your model's routine maintenance needs. Moreover, our comprehensive parts department houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs. In summary, we at Five Star Subaru of Grapevine are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 2651 William D. Tate Avenue Grapevine, Texas we're happy to continue the conversation and answer any questions.
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2651 William D Tate Ave

Grapevine, TX

76051

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Showing 4,466 reviews

August 29, 2024

The service at Five Star Subaru is always prompt and complete, whether the job is big or small. More

by BWH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2024 -

Five Star Subaru of Grapevine responded

BWH, Thank you for choosing Five Star Subaru for the care of your car. Reach Jose at 817-438-1700 when you have additional vehicle needs or want advice. Safe travels! Take care, Jakob Ritter, Service Director

August 28, 2024

Overall a very pleasant experience. It was with the commute from Houston to get a new Subaru More

by CGERM2012
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hayden Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Cryer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Five Star Subaru of Grapevine responded

CGERM2012, We hope your travels back to Houston in your new Subaru were enjoyable! Thank you for shopping at Five Star Subaru and know that Hayden and our staff welcome your vehicle questions at 817-438-1700. We will do all we can to help you understand your car's technology. Congratulations! Take care, David Cheney, General Sales Manager

August 28, 2024

The easiest place to buy a new Subaru whether in person or by email, text or phone More

by X76DRIVER
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Doug Laymon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Five Star Subaru of Grapevine responded

Congratulations, X76DRIVER, on your new car from Five Star Subaru. We do our best to make very transaction at the dealership a breeze. Customer satisfaction is always the goal and we welcome any additional questions at 817-438-1700. We hope you enjoy your Subaru adventures! Thank you, David Cheney, General Sales Manager

August 27, 2024

Had a wonderful experience with Joe Tareen. Knowledgeable, friendly and easy to work with. Dealership was clean and staff was helpful and friendly. Loved the snack kitchen available for late ni More

by BRIDEYFOXX
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Tareen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Five Star Subaru of Grapevine responded

BRIDEYFOXX, Congratulations on your new ride from Five Star Subaru! We're thrilled you chose us and had the pleasure of working with Joe. His dedication to customer satisfaction truly shines through. Feel free to reach out to us anytime at 817-438-1700 for any auto-related questions. Thanks again for your business! Best regards, David Cheney, General Sales Manager

August 25, 2024

Great customer service from the service department and sales. vehicle maintenance is also always done in a timely manner with never any issues after i get my vehicle back. More

by Alec Paschall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Alexander-Munns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clay Garrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colin
Aug 26, 2024 -

Five Star Subaru of Grapevine responded

Alec, We value the opportunity to help with your auto needs at Five Star Subaru. Thank you for mentioning both our sales and service departments. Your loyalty is appreciated and we look forward to your next call at 817-438-1700. Take care, Jakob Ritter, Service Director

August 25, 2024

Awesome experience. However when we went to take care of the financing the guys office reeked of cigarette smoke. PU More

by MADLORRIE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Yon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Five Star Subaru of Grapevine responded

MADLORRIE, We are so excited you are driving a new Subaru! Thank you for your endorsement of Ron and your candid feedback is appreciated. Customer input helps us improve our services. Should you have additional comments, please reach me at dcheney@subarugrapevine.com or 817-438-1700. We are here to provide excellent customer care. Sincerely, David Cheney, General Sales Manager

August 24, 2024

Everyone was so pleasant to work with! The only issue I had was I specifically ordered factory installed options that weren’t installed and I wasn’t aware they were missing until the day a More

by MORGANHORNUNG
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2024 -

Five Star Subaru of Grapevine responded

Morgan, Congratulations on your new Subaru. Please reach me at dcheney@subarugrapevine.com or 817-438-1700 to review the features on your car. We will do our best address your questions. Thank you being a valued Five Star Subaru customer. Best regards, David Cheney, General Sales Manager

August 23, 2024

Service Department is always professional, communicative, thoughtful and courteous. Keep up the good pay and benefits for your employees so they can continue happily take care of your customers! More

by caitlinmarie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2024 -

Five Star Subaru of Grapevine responded

Thank you, caitlinmarie, for endorsing the Five Star Subaru service department. Matthew and our techs remain available at 817-438-1700. Give us a call any time you have maintenance or repair concerns. Safe travels, Jakob Ritter, Service Director

August 23, 2024

I have to tell you, folks, this dealership has the best service department. Other dealerships? They’re all losers compared to this dealership. Believe me, I've seen a lot of service departments, but this o More

by KDWildman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenny Wilder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakob Ritter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Womack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Litrell
Aug 23, 2024 -

Five Star Subaru of Grapevine responded

KDWildman, Thank you for your kind words! We're glad to hear that you were satisfied with our service at Five Star Subaru. Your positive feedback means a lot to us and we look forward to scheduling future appointments at 817-438-1700. Your satisfaction is our top priority, and we're committed to providing excellent service to all of our customers. Best regards, Jakob Ritter, Service Director

August 21, 2024

The service personnel are always friendly, professional, and willing to solve whatever service I need. If I need a loaner, they usually have one available. The work has always been preformed in a timely man More

by Miss Dee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2024 -

Five Star Subaru of Grapevine responded

Thank you, Miss Dee, for working with the Five Star Subaru service team! Any time you need vehicle advice, we welcome your questions at 817-438-1700. We do our best to offer great customer and vehicle care. Best regards, Jakob Ritter, Service Director

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