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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
4,153 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,153 reviews

May 06, 2021

Great service department with Tony and Dean leading the way. Thank you for great experience. Had 1999 Honda Accord gaskets and belts replaced. Had oil change for our 2004 Honda Accord. More

by JGABERNATHY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
We saw Tony in the service area. 5 Stars!!
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May 07, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
May 06, 2021

They were very helpful and friendly. They took time to explain what happened to my car battery and kept me updated on the status of my car. More

by newcarowner
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sunny and Terry
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May 07, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
May 06, 2021

Professional, courteous & work hard to complete the required service in a timely manner to meet my needs! I have had 4 Honda’s & all have been served by Frank Brown. More

by MichelleHCooper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service manager -
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May 07, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
May 06, 2021

The only dealership we use in town, the best service dept in Lubbock, every time we are always greeted with a hello and a smile More

by RonnieBotello
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyson Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Constancio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Gutierrez, Joseph Stalcup
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May 07, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
May 05, 2021

Oil change, tire rotation & inspection. Great service and price. Njiwjjisshhsisizhsjosizjbeiizujshhzuzhsh Sikhs just ishshsb Kansas ksjdjhd kdjdjhdh jsjjdjdj bend jdj Djibouti KCBD jsjjdj Josh’s kiss kdjdje More

by vandkat57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
May 05, 2021

The dealership was very accommodating and responsive to all my questions. They made the purchase quick and easy. They had our paperwork ready to go as soon as we got there. More

by viccarri22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
May 05, 2021

I took my 2019 Pilot in for an oil change and state inspection. The service was very prompt and efficient. I highly recommend Frank Brown Auto's service department. More

by ronnie.oneal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Villapando
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May 07, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
May 05, 2021

Great service for first time customer! Gentlemen at the desk went well out of his way to help me! Good being home after three years!!! More

by TXMarine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tall guy with glasses! Incredible!
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May 05, 2021 -

TXMarine responded

Thank you!!!

May 07, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
May 04, 2021

Andrew was awesome. He was super helpful and made the whole process understandable and quickly relieved any concerns I had. And they delivered 6 hours to me which was an amazing service. More

by Sladebull14
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Gutierrez
Report | Print
May 07, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
May 04, 2021

I have bought two cars from here. I will buy my next automobile from there. The service department is great. I will take all of my autos that need service there. More

by raboyd59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service dept.
Report | Print
May 07, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
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