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Frankfort Toyota

Frankfort, KY

4.9
3,610 Reviews
Frankfort Toyota is a family-owned and operated business. We take pride in our community and are honored to provide our services to TMMK(Toyota Motor Manufacturing Kentucky). Our customers appreciate the way we do business, and we know you will too! We attribute our entire repeat and referred customers to having built a reputation on providing courteous and honest service. No games. No gimmicks. No hassles. Call or take a short drive to Frankfort Toyota today!
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1001 Leestown Road

Frankfort, KY

40601

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Showing 3,610 reviews

October 31, 2019

Great salesman just unlucky Zach was great to work with and was very friendly. He had me and my mom laughing the whole time and made us feel important. Unfortunately we were mist More

by KM2727
Recommend Dealer
Yes
Employees Worked With
Zach Jones
Nov 01, 2019 -

Frankfort Toyota responded

It was our pleasure to assist you. Thank you for giving Frankfort Toyota the opportunity to earn your business.

October 31, 2019

Professional friendly service. Great dealership, helpful and everything done efficiently and right. My service was accomplished very quickly. I was in and out in no time. Extra s More

by Janie403
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2019 -

Frankfort Toyota responded

We appreciate you servicing with us, thank you for your business. Should you have any questions or concerns please do not hesitate to let us know.

October 30, 2019

Excellent I felt like I was in good hands. Excellent service in a timely manner I look forward to the waiting room which has good coffee and excellent goodies More

by Dona drake
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2019 -

Frankfort Toyota responded

Fantastic, Thank you for sharing your experience . We appreciate your business.

October 29, 2019

Excellent to work with. Found us the vehicle we wanted and had it on the lot the same day. Made buying a new vehicle effortless. Would definitely recommend going to Frankfort Toyota when you’re ready to p More

by Jack
Recommend Dealer
Yes
Employees Worked With
Bill Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy O'Banion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2019 -

Frankfort Toyota responded

Fantastic, that is wonderful to hear. Thank you so much for your business and the review. Frankfort Toyota strives to create a hassle free buying experience and its always a pleasure to hear from our guests who notice our efforts.

October 29, 2019

We have used this dealership for years. We purchased our first Highlander here and have used the auto service department thereafter. When we needed a new Highlander we did not look any where else but came s More

by Ted & Cathy
Recommend Dealer
Yes
Employees Worked With
Skeet Tuttle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dana Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Doris
Oct 30, 2019 -

Frankfort Toyota responded

We certainly do appreciate giving us the opportunity to earn your business. Thank you for always coming back to us.

October 29, 2019

Poor service and lying salesman~ Rode and bought a 2018 Camry L.had bad brakes metal to metal.Salesman Lied,Manager Lied.Won't do anything about it.>Sorry Place. More

by paratrooper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Burnside
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2019 -

Frankfort Toyota responded

All of our pre-owned inventory is put through an extensive inspection process here at Frankfort Toyota. Our records indicated that the brakes on this vehicle were sound and were not in need of replacement or repair. Furthermore, no abnormal noises were detected during this inspection by our technician. Our records show that you purchased this vehicle a full month ago and we were not made aware of your concern until yesterday, 10/28. Unfortunately, with the amount of time passed, a multitude of issues may have arose. This is the nature of purchasing a pre-owned vehicle. After receiving your phone call; Frankfort Toyota offered to inspect, diagnose, and in the event of an issue, repair said issue. However, you refused our offer to diagnose and potentially repair the issue, stating that you would repair the vehicle yourself. Unfortunately, it is not the policy of Frankfort Toyota to recompense for replacement parts or labor –sight unseen, as you requested – without diagnosing the issue in our service department. Thank you for choosing Frankfort Toyota.

October 28, 2019

Great customer experience. Accommodating with no pressure. Everyone that I worked with at Toyota Frankfort did a great job in assisting me with my purchase. Billy and Elvis are great to work with and made my t More

by Brad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
"Elvis" Scott Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy O'Banion
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 26, 2019

service and repair Beth Kaiser is the main reason I continue to return to Frankfort Toyota.. She is diligent in making sure that my needs are taken care of.. She also pu More

by Bruce
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2019 -

Frankfort Toyota responded

We certainly appreciate your business Mr. Brown. It is wonderful to hear that Beth provides such good customer service to you. Should you need anything or have any questions or concerns please don't hesitate to let us know.

October 26, 2019

Great Service department Service department is great there. Very honest and efficient. The lady I worked with was awesome. Unfortunately I do not remember her name. She was ve More

by Kelly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geogie Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Judy Hensley, Jeremy Stewart
Oct 28, 2019 -

Frankfort Toyota responded

Thank you for choosing us for your servicing needs. We appreciate your business and look forward to seeing you again in the future.

October 25, 2019

Highly recommend Always professional without being stuffy, courteous, thoughtful, helpful, and very easy to talk with. Service waiting area is very comfortable, well s More

by Garcon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Judy Hensley
Oct 28, 2019 -

Frankfort Toyota responded

Thank you for your business and recommendation. We appreciate your faith in our Service department.

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