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Fred Martin Superstore

Barberton, OH

4.7
2,641 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,641 reviews

June 04, 2022

Easy, reliable, good warranties, lots of vehicles to choose from with lots of options, amazing servicemen, easy processes with financials. More

by tracieX
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob in finance , Derrick Desharnais
Jun 06, 2022 -

Fred Martin Superstore responded

Tracie, We are very happy to hear Derrick, Bob, and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you - Fred Martin Superstore Team

Jun 06, 2022 -

Fred Martin Superstore responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Thank you - Fred Martin Superstore Team

June 04, 2022

it was a great experience. Will recommend Fred Martin to my friends and family.They found me exactly what I was looking for. More

by wczweifel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrick Desharnais
Jun 06, 2022 -

Fred Martin Superstore responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working with Derrick and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Thank you - Fred Martin Superstore Team

June 03, 2022

The staff is very knowledgeable and pleasant. They are patient and caring. Good place to shop! I'm satisfied with my purchase. Amber is the best! More

by EVANGSBROWN1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Amber Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Rutherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2022 -

Fred Martin Superstore responded

Thank you so much for choosing Fred Martin Superstore. Congrats on your new purchase! Please let us know if we can be of any more assistance. We're always happy to help. Thank you - Fred Martin Superstore Team

June 03, 2022

Great people great service been buying cars there for five years no pressure just a great experience would refer them to my closest friends. More

by BCORRADI@AOL.COM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett Smith , Emilee Sams
Jun 04, 2022 -

Fred Martin Superstore responded

Thank you for your business over the years. We appreciate you taking the time to leave us this fantastic review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you - Fred Martin Superstore Team

June 03, 2022

Great people and awesome vehicles… they helped me out on getting me approved for vehicle More

by SHAWNGESCHKE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Trissel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2022 -

Fred Martin Superstore responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience. Congratulations on your new purchase, Shawn. Thank you - Fred Martin Superstore Team

June 03, 2022

The salesman Bill was very helpful. The finance guy was very efficient, but the process still took too long. All in all, a great experience. Adam Huff was very friendly, too. More

by Tom.muffian
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2022 -

Fred Martin Superstore responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Fred Martin Superstore, Tom! Congratulations on your new vehicle. Thank you - Fred Martin Superstore Team

June 03, 2022

I went to the dealership with a odd situation as my vehicle had been stolen. The dealership did everything from help me with repairs to trading it in on a new truck. Very pleased with the complete proc More

by PHARPER1010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daylor Neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2022 -

Fred Martin Superstore responded

Congratulations on your new truck! It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Fred Martin Superstore! We look forward to having you as one of our valued customers for years to come. Thank you - Fred Martin Superstore Team

June 03, 2022

reviews,staff and working with the customer. But i have issues with the floor manager stating you wouldn’t accept my employee discount, i was planning on going elsewhere but he came back giving More

by CHRY_SLER_412
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Adair
Jun 04, 2022 -

Fred Martin Superstore responded

Thank you so much for taking the time to share your feedback. We appreciate your business. Thank you - Fred Martin Superstore Team

June 02, 2022

Great truck. Joey, Rob, Eric & Brett were great. Very professional. Would buy from them again. More

by RFBRAZIER
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2022 -

Fred Martin Superstore responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new truck. We truly appreciate your feedback! Thank you - Fred Martin Superstore Team

May 31, 2022

Everything was and is easy. No hassles in sales or delivery. Exactly what we needed More

by Joe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Bulgrin and Lonnie Murdock
Jun 01, 2022 -

Fred Martin Superstore responded

Thanks, Joe, for your feedback on your recent visit to Fred Martin Superstore. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Thank you - Fred Martin Superstore Team

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