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Fred Martin Superstore

Barberton, OH

Overview
Employees
Reviews
Vehicles
4.7
2,639 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,639 reviews

May 18, 2022

The sales team worked hard to meet my needs! The purchase process was the easiest ever when buying a vehicle! More

by AIMEEWATERS888
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Constantine, Jordan Smith
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May 19, 2022 -

Fred Martin Superstore responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

May 17, 2022

The absolute worst dealership ever! !! They are crooks! You take your car to get serviced and they break more stuff to make you pay more! Not to mention they over charge for parts and la More

by Khadijahscott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
William Monroe
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2022 -

Fred Martin Superstore responded

Khadijah- you have a vehicle that is 6 years old with nearly 75,000 miles on the odometer that you purchased from us two years ago. Yes, your transmission failed and was covered under our FREE Lifetime Limited Powertrain Warranty. You paid only 25% of this repair, and we paid a total of $6,500.00 including additional parts that needed replaced. We did not break your steering gear. The vehicle could not even be driven until the transmission was replaced, and on our final test drive we noticed the power steering gear was failing causing the vehicle to lose power steering. This was not a covered item under the FREE Lifetime Limited Powertrain Warranty, and you had not purchased any extended warranty products that may have covered the item when you took possession of the vehicle. While we understand you are frustrated with the high price of this repair, our free warranty covered the lion's share of the cost. If it were not for free used car warranty you received with the vehicle, your cost would have been exponentially higher. Thank you for your comments.

May 17, 2022

Was very happy to find such a beautiful place with lots of inventory to choose from! More

by CJONES61
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Phillips
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May 18, 2022 -

Fred Martin Superstore responded

Thank you for taking the time to leave us a five-star review. We're glad to hear we delivered such a great experience! Thank you - Fred Martin Superstore Team

May 17, 2022

Bill made my experience super easy and made sure I was happy with the vehicle I drove home with. I would definitely recommend him to anyone looking to buy or lease a car,truck or SUV .Thank you for being More

by tersud68 love my Jeep
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 18, 2022 -

Fred Martin Superstore responded

Congratulations on your new Jeep! It's fantastic to hear that Bill provided you with great customer service while assisting you with your new purchase. We truly appreciate the opportunity to do business with you. Thank you for choosing Fred Martin Superstore. We look forward to having you as one of our valued customers for years to come. Thank you - Fred Martin Superstore Team

May 16, 2022

Alex was wonderful to work with in finding our son his first vehicle. We came to Fred Martin for a very different vehicle that ended up not being the best fit. We felt no pressure from Alex rather than h More

by CHoover
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Wiandt
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May 16, 2022 -

Fred Martin Superstore responded

Thanks for your feedback on your recent visit to Fred Martin Superstore. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope your son will continue to enjoy his new vehicle! Thank you - Fred Martin Superstore Team

May 16, 2022

I was impressed with how simple it was to get this process done. All the legwork was done over the phone so when I walked in we could really get down to business. They did a great job of meeting my tr More

by DANODONNELL55
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kerry Crawford, Justin Swarm
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May 16, 2022 -

Fred Martin Superstore responded

Dan, Thank you for sharing your experience with us! We're happy to hear it went well working with Justin and Kerry. We hope you enjoy your new vehicle. We truly appreciate your feedback! Thank you - Fred Martin Superstore Team

May 15, 2022

Rob Zabel is more like an old friend than a sell’s man. This is the 4th car we bought from him.He has always treated us fair and cares about us. More

by Larry Keiger
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2022 -

Fred Martin Superstore responded

Thank you for choosing Fred Martin Superstore, your feedback and rating mean a lot to us. We're glad we were able to help, Larry, and we hope to see you again! Thank you - Fred Martin Superstore Team

May 14, 2022

They were so efficient and got me something way better than what I expected I had a wonderful experience I will definitely come back. More

by tiffkenae1989
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Wiandt
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May 16, 2022 -

Fred Martin Superstore responded

Thanks for sharing your thoughts about your experience with Fred Martin Superstore. We appreciate your business and hope to see you again soon! Thank you - Fred Martin Superstore Team

May 13, 2022

They went way out of their way to get me approved with my not so perfect credit!!! I have been talking to the salesman constantly since I brought my vehicle home from Fred Martin and Alex ( my salesman ) wa More

by PAME4J
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Marco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Wiandt
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May 13, 2022 -

Fred Martin Superstore responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Thank you - Fred Martin Superstore Team

May 13, 2022 -

PAME4J responded

I am very concerned about the vehicle I got from.yourvdeakership now. The exhaust is starting to get loud on it and I only had the car for two weeks. I was told the exhaust isn't covered on my warranty. Very upset

May 13, 2022

Super friendly people and really clean considering they were under construction will buy a car there again More

by MOMELON04
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Loucks
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2022 -

Fred Martin Superstore responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fred Martin Superstore. Thank you - Fred Martin Superstore Team

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