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Fred Martin Superstore

Barberton, OH

4.7
2,654 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,654 reviews

April 07, 2022

Buying my Jeep Grand Cherokee was one of the best experiences I have ever had. It was simply even better than when I did shots of Rock n Rye with my Great Aunt Dorothy up in the mountains of P.A. dur More

by MCORCORAN3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daylor Neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2022 -

Fred Martin Superstore responded

Congratulations on your new Jeep Grand Cherokee! It's fantastic to hear that both Daylor and Cody provided you with great customer service while assisting you with your new purchase! Thank you for taking the time to leave us this fabulous review. We truly appreciate the opportunity to do business with you. Thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

April 06, 2022

Back in 2016 I had no idea what i was going to or how i was going to buy a vehicle. After losing my wife to cancer in 2015 I was kind of in a loss as she always helped with the finances. I first met bill a More

by tchiancone58
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2022 -

Fred Martin Superstore responded

Here at Fred Martin Superstore, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Thank you - Fred Martin Superstore Team

April 06, 2022

I spoke with Nick multiple times over the phone and via text and he explained everything to me and made sure the vehicles I wanted were ready when I got there. We set an appointment and he was ready for me More

by TYRAMAXWELL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Bashoor, Nick Shook
Apr 07, 2022 -

Fred Martin Superstore responded

Thank you for choosing Fred Martin Superstore, Tyra, your feedback and rating mean a lot to us. We're glad Nick and Bob were able to help, and we hope to see you again! Thank you - Fred Martin Superstore Team

April 06, 2022

Very helpful and awesome customer service so I would recommend a friend or family member More

by marjackk
Customer Service
Recommend Dealer
Yes
Employees Worked With
Mike Trissel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2022 -

Fred Martin Superstore responded

Thanks for your feedback on your recent visit to Fred Martin Superstore. I'm glad to hear that we were able to assist you and that you had such a positive experience! Thank you - Fred Martin Superstore Team

April 06, 2022

This is my 3rd time taking my fiat 500 in let me tell you The Professionalism and Proper customer service is Outstanding They know what they’re doing So be patient and courteous! Just know the work will be d More

by Butter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr J. James the courtesy driver!
Apr 07, 2022 -

Fred Martin Superstore responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fred Martin Superstore. Thank you - Fred Martin Superstore Team

Apr 07, 2022 -

Butter responded

No Thank You Guys!!!!

April 05, 2022

The selection of vehicles was a welcomed sight! We were efficiently helped by the front desk. The sales (Matt Miller, Mike Rutherford, John Rizzotto) & financing personnel (Rhonda Branca) were grea More

by triciac712
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Rutherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rhonda Branca
Apr 05, 2022 -

Fred Martin Superstore responded

Thank you so much for choosing Fred Martin Superstore! Congrats on your new purchase, Tricia, and let us know if we can be of any more assistance! Thank you - Fred Martin Superstore Team

April 04, 2022

Did most of the deal through text messages. Lonnie found me the color I wanted and I went to sign the paperwork. In and out fairly quick! This is my fifth Jeep and the fourth from them. More

by lisaward01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Petrone, Lonnie Murdock
Apr 04, 2022 -

Fred Martin Superstore responded

Lisa, thank you for sharing your thoughts about your experience with Fred Martin Superstore. We appreciate your business and hope to see you again soon! Thank you - Fred Martin Superstore Team

April 04, 2022

I always enjoy my experience at Fred Martin. Staff is very friendly and always helpful! More

by ANorton1987
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Rutherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2022 -

Fred Martin Superstore responded

It's fantastic to hear that Michael and our team provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

March 30, 2022

I've been shopping for a newer model vehicle for about 1 year. Every place I had been to would wa t an absurd amount in down payments and ridiculous amounts monthly payments. Fred Martin was my last stop be More

by BUDD1980
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ajah and Jeff
Mar 30, 2022 -

Fred Martin Superstore responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Thank you - Fred Martin Superstore Team

March 30, 2022

They were super helpful and made things easy. I was able to purchase the car over the phone and pick it up a few days later! Highly recommend this dealership! More

by mitchell_brown13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Allison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2022 -

Fred Martin Superstore responded

Thank you so much for your wonderful review, Mitchell! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

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