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Fred Martin Superstore

Barberton, OH

Overview
Employees
Reviews
Vehicles
4.7
2,656 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,656 reviews

January 31, 2023

They were very prompt professional and courteous as well as thorough. I would definitely call them for any further service needs. More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Bates
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Jan 31, 2023 -

Fred Martin Superstore responded

Thank you so much, Sam. Our staff really appreciates the kind words. Thank you for your 5-star review and for giving us your business! We hope to see you again the next time your vehicle needs serviced!

January 31, 2023

The dealership is very clean and the employees are very helpful, friendly, and professional. I would recommend More

by Rsmith57
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daylor Neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerome Perry
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Feb 01, 2023 -

Fred Martin Superstore responded

Thank you for taking the time out of your day to leave us this 5-star review! We appreciate the kind words you have for our dealership and for our team. We appreciate your business and hope you choose us again! - Fred Martin Superstore Team

January 28, 2023

This is the second vehicle I bought from this dealership and I could’ve asked to be treated better they were very efficient. I would highly recommend the dealership and my salesman to all my friends. More

by MX55
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Wootan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob in Finance
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Jan 30, 2023 -

Fred Martin Superstore responded

Thank you for choosing Fred Martin Superstore. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you - Fred Martin Superstore Team

January 26, 2023

The sales department that we worked with was absolutely wonderful and honest Would highly recommend More

by 705superford
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trey Mihok
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Jan 27, 2023 -

Fred Martin Superstore responded

Thank you for the 5-star review and for your kind words about our sales team! We're glad we were able to help. Congratulations on your purchase and we hope to see you again for your next vehicle! - Fred Martin Superstore Team

January 26, 2023

Excellent service and follow-up. Made the whole car buying experience informative and positive. Highly recommend ! More

by CLWISE9
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Petrone
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Jan 27, 2023 -

Fred Martin Superstore responded

We're very happy that we were able provide the type of service that you deserve. Thank you for your 5-star review and for your business! Congratulations on your new Jeep and we hope to see you again for your next vehicle purchase! -Fred Martin Superstore Team

January 26, 2023

When I push the mute button on the radio it randomly starts playing music while the mute button is showing on the screen More

by mikesautorepair46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dean Marco
3.0
This rating includes all reviews, with more weight given to recent reviews.
William Monroe
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2023 -

Fred Martin Superstore responded

We're very sorry that your recent visit with us was less than 5-stars. Without a name, it is difficult for us to look up your appointment and have a manager reach out to you. When you can, please email us at fmcares@fmcars.com with your name and let us know what happened so we can have a manager reach out. Thank you for your review.

January 26, 2023

William Monroe, great customer service, great communicator and very polite. Will always have my business and will refer him to friends and family. More

by Mikefullbright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2023 -

Fred Martin Superstore responded

We're glad William was able to get you taken care of! Thank you for choosing us and for the 5-star review. We'll see you again for your next service appointment! - Fred Martin Superstore Team

January 26, 2023

This dealership had a lot more options than any other in the area for the kind of car that I was looking for! It also had the best long term insurance/power train warranty that I could find! More

by TATERTOTDALY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Bacon
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Jan 27, 2023 -

Fred Martin Superstore responded

Thank you for working with us! We're glad we were able to get you the right vehicle with the right warranty. Thank you for the 5-star review and congratulations on your purchase! - Fred Martin Superstore Team

January 24, 2023

I always get great service with you guys , i always appreciate the great treatment and knowledgeable technicians. More

by JMF0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Marco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 25, 2023 -

Fred Martin Superstore responded

It's great to hear that you've had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

January 24, 2023

Great experience The staff was quick, courteous and helpful. We will definitely be back for service More

by rsims.rs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Marco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 25, 2023 -

Fred Martin Superstore responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you - Fred Martin Superstore Team

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