Gates Toyota

Service was quick and efficient , waiting room was comfortable, hopefully soon we can get back to normal and provide complimentary coffee, overall a good experience comfortable, hopefully soon we can get back to normal and provide complimentary coffee, overall a good experience More

Excellent customer service and work was completed within the time frame given, which is often not the case👍 They were also forthcoming about the work that needed to be done rather than trying to sell servi the time frame given, which is often not the case👍 They were also forthcoming about the work that needed to be done rather than trying to sell service or parts that are not necessary! More

Well, as usual, my favorite place to go for service. I don’t think I would go anywhere else. This time a video of the inspection was taken and sent to me and it was an ingenious idea. I learned a couple don’t think I would go anywhere else. This time a video of the inspection was taken and sent to me and it was an ingenious idea. I learned a couple of bad things that is going on with my truck and the proof was in the videos not just hearing it from the service dept. or having to have a tech show me actually in the bay. More

Very helpful and understanding when it came time to diag the problem and then let me know what they found and how much it would be to fix it, it was nice that they were not pushy in anyway to get me to spen the problem and then let me know what they found and how much it would be to fix it, it was nice that they were not pushy in anyway to get me to spend money. More

We arrived at the dealership on a Fridayand were very We arrived at the dealership on a Friday and were very lucky that Brandon happened to be waiting outside and was ready to show us in. He showed us t We arrived at the dealership on a Friday and were very lucky that Brandon happened to be waiting outside and was ready to show us in. He showed us three models including very thorough test drives for both myself and my husband, and he showed the utmost professionalism throughout our experience and was overall just a great person with whom we enjoyed working. We are so happy with our new 4Runner and the lengths Brandon went to in order to endure our satisfaction and we look forward to returning to see him at Gates for all our future needs. Very highly recommended! More

The service department did a great job getting me checked in. My wait time was very reasonable. The price to fix my tire was reasonable. in. My wait time was very reasonable. The price to fix my tire was reasonable. More

Feel like I could've been treated a little better... It is my first car purchase felt as though my car should've been cleaned inside/out especially leaving a $500 deposit to hold it (had the time to do so is my first car purchase felt as though my car should've been cleaned inside/out especially leaving a $500 deposit to hold it (had the time to do so over the weekend). Also was handed the keys with only a quarter tank of gas 😒. Realize I'm not buying their most valuable vehicles and probably had to do a little extra work getting the loan for me but felt unimportant... Update: Sent an apology email but didn't offer anything in compensation. Also two weeks later I find out they had the wrong address on all my paperwork, good thing I noticed it and called the lending bank and dealership to correct it. More

Came in for my Toyota care service and was out in 45 minutes. Very friendly service. Enjoy the waiting area which was clean and inviting. minutes. Very friendly service. Enjoy the waiting area which was clean and inviting. More

Every time I go back there they do a fantastic job and back in the time they said and it came back clean good job!!! back in the time they said and it came back clean good job!!! More

Brian is great to work with! He is very knowledgeable and caring. There is no pressure of feeling like I have to purchase something. Thanks! caring. There is no pressure of feeling like I have to purchase something. Thanks! More