Gates Toyota

Excellent My appointment was scheduled for 8:30am for oil change and tire rotation. Was told it would take about 1 hour.2 hours later my highlander was finally My appointment was scheduled for 8:30am for oil change and tire rotation. Was told it would take about 1 hour.2 hours later my highlander was finally done. I get home and park it in my garage and the next morning had oil on my garage floor..I had to Jack up my Toyota to check and see where it was coming from. There was oil dripping underneath on the cover below the oil filter.I pulled the cover off and discovered the oil was old oil that spilled while taking old filter off but not cleaned off. I would expect a little more care could have been taken to wipe off the residual oil that was left on my vehicle. More

Excellant service and attn to detail. We were very pleased and satisfied with the service and expertise of the staff especially Trent Jackson. Thank to all! Don and Lydia Ordaz, sr. We were very pleased and satisfied with the service and expertise of the staff especially Trent Jackson. Thank to all! Don and Lydia Ordaz, sr. More

Friendly on time service I have been a long time customer at Gates. I trust the advice the service department recommends. This is a fact after I was "sold" some services befor I have been a long time customer at Gates. I trust the advice the service department recommends. This is a fact after I was "sold" some services before prior to Toyota recommendation. This was in another state we live in winter. Also a discounted price on service this trip. More

Not helped and not truthful I took my 2018 Corolla to Gates because my backup camera was suddenly showing my license plate and rear bumper in the lower third of the screen. After I took my 2018 Corolla to Gates because my backup camera was suddenly showing my license plate and rear bumper in the lower third of the screen. After about 45 minutes I was told that this was normal. I said that it was not that way 2 days ago when I had a full screen view. I was told that they checked another vehicle and it also showed the license plate. I called my daughter who has a 2014 Corolla and she confirmed that her license plate was not visible on the screen. Later, I went online and found that I was not the only one who experienced this fault with the Toyota backup camera. My feeling is that they did not want to do the job and fed me a line of BS to get rid of me. More

Routine service Gates make it easy to schedule service, friendly staff, clean and comfortable waiting area, and on time with appointment which means minimal waiting f Gates make it easy to schedule service, friendly staff, clean and comfortable waiting area, and on time with appointment which means minimal waiting for completion of service More

Quick service I had to have my SUV towed in on a Friday evening. The service department had me going again Saturday morning. Mike from the service department foll I had to have my SUV towed in on a Friday evening. The service department had me going again Saturday morning. Mike from the service department followed up with me multiple times to give me progress updates. More

Tired of the run around from other dealers. I was given the run around at another dealership, poor Drew was warned before I was even out of my car all of the way that I wasn't in the mood to dea I was given the run around at another dealership, poor Drew was warned before I was even out of my car all of the way that I wasn't in the mood to deal with another man who didn't want to deal with a woman. I am married but I handle the finances and I am the primary driver of the vehicle so I didn't see a reason for the other dealership to keep contacting my husband when I was the one who needed the information. Drew gave me my options as far as leasing another vehicle or purchasing. He went above and beyond on a Friday evening, stayed late even to help finish the sale. Truly appreciate his customer service! More

warm, informed,fast and efficient. i was very satisfied with my service. the wait time was not that long. i was in and out in no time. that works for me. i was very satisfied with my service. the wait time was not that long. i was in and out in no time. that works for me. More

Very happy repeat customer! I have had excellent dealings with Gates Toyota, having bought six Toyotas from them since 1994. For the last five of these, I have fortunately worked I have had excellent dealings with Gates Toyota, having bought six Toyotas from them since 1994. For the last five of these, I have fortunately worked with Mike Fahey. He is always helpful, lots of fun to work with, and a great friend. I tend to have very individual tastes in features (eagerly seeking all the high-tech stuff) and especially in the color. No grays for this guy! Mike really went the extra distance to get me a special order car that was *exactly* what I wanted! Gates's service department is also terrific! I have had all my service done there since I got my 2015 Avalon hybrid, and will certainly do the same with my new 2019 Avalon hybrid (Limited). They take great care of me as a customer! More

Quick Job We dropped off the car and were told it would be about an hour. Went shopping and came back 45 minutes later - it was done! We dropped off the car and were told it would be about an hour. Went shopping and came back 45 minutes later - it was done! More