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Gates Toyota
South Bend, IN
856 Reviews
Gates Toyota has the Toyota products that you need when you are out shopping for a new vehicle. With more than 100 new Toyotas in stock on our lot, you will always find something that will suit your needs and your lifestyle. We are happy to be a part of such a fantastic brand, and we are glad that we can provide them to you right here in South Bend, Indiana. With our convenient location we have people come to us from all over Indiana including Mishawaka, Elkhart, Goshen, La Porte, Michigan City, Bristol, Plymouth, and we even have a lot of customers who come all the way from Benton Harbor, Kalamazoo, and Niles, Michigan.
In addition to our huge selection of new Toyota vehicles, we also have an impressive selection of used vehicles that are sure to impress. Come to Gates Toyota, and you will have all the vehicle options that you could ever need. If you already own a Toyota, then you need to come here for the spectacular service that your vehicle has been wanting. We will get you the oil change that you want, and the major engine repair that you need. If you are in Michiana and you are interested in the Toyota brand, then you need to come and see us at Gates Toyota in South Bend, IN.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
By Type
Showing 856 reviews
June 21, 2019
Gates is always on their A-game. I have dealt with Gates Toyota service for about 3 years now. They earned my business in sales by taking care of me in service first. They continue to I have dealt with Gates Toyota service for about 3 years now. They earned my business in sales by taking care of me in service first. They continue to earn my business with every service visit, always top-notch professional in every aspect of service. On a recent visit, there was an incident on the alignment rack that left a very small dent & tear in my hood decal. They were very professional & apologetic about the incident, and were very accommodating to me in getting the repair completed in a very professional manner. In case you lost count (or weren't counting), I used the word "professional" 3 times in my review. It's why I continue to trust Gates to service my baby. This review was about service, but I received the same level of professional treatment from the sales department. Shout-out to Drew & Stephen! More
by Bill
June 20, 2019
Good Experience It was good working with Drew again. He was very helpful and helped guide me to the best fit. The trade in value was fair. It was good working with Drew again. He was very helpful and helped guide me to the best fit. The trade in value was fair. More
by JOHN.MANGUN
Verified CustomerJune 20, 2019
Always top-notch service Have been a customer at Gates Toyota for many years and have kept coming back because of the excellent staff and service I receive. Highly recommende Have been a customer at Gates Toyota for many years and have kept coming back because of the excellent staff and service I receive. Highly recommended! More
by MROTHEKER
June 19, 2019
Unsatisfied Brought a 2011 Chevy Equinox lt it has went three 4 quarts of in 2000 miles I have had it 3 months we Got the runaround a lot of talk and there is a C Brought a 2011 Chevy Equinox lt it has went three 4 quarts of in 2000 miles I have had it 3 months we Got the runaround a lot of talk and there is a Class action lawsuit for GM on these cars they have an oil consumption problem and the still are selling them NEVER Will I EVER GO BACK TO GATES for a vehicle More
by Sucker2019
June 19, 2019
Good Customer Service THEY TOOK CARE OF MY VEHICLE ISSUES AND ADVISED ON MAINTENANCE COSTS AND WHEN TO COMPLETE THE UPDATES. DID REQUEST OF FEMALE CUSTOMER SERVICE NEW TIR THEY TOOK CARE OF MY VEHICLE ISSUES AND ADVISED ON MAINTENANCE COSTS AND WHEN TO COMPLETE THE UPDATES. DID REQUEST OF FEMALE CUSTOMER SERVICE NEW TIRE BE PUT ON FRONT SINCE HAVE FRONT WHEEL DRIVE BUT WAS PUT ON REAR INSTEAD. THANK YOU More
by COOKIES.10_22
Employees Worked With
NOT SURE OF THE NAMES
June 19, 2019
Service. Solved the issue I had. No upsell! I've gone to other Service Centers and it seems their primary goal is to run up cost. If I visit for a General m Solved the issue I had. No upsell! I've gone to other Service Centers and it seems their primary goal is to run up cost. If I visit for a General maintenance check, I expect to be inform of preventive concerns, but not when I have e specific request. More
by DMANNS0607
Employees Worked With
June 18, 2019
Service Brian was very helpful and explained exactly what was needed to be done. I was passing my Rav4 to my oldest daughter after purchasing a new Rav4. I wa Brian was very helpful and explained exactly what was needed to be done. I was passing my Rav4 to my oldest daughter after purchasing a new Rav4. I wanted the car ready for her use. More
by ROSLYN.RICKER
Employees Worked With
June 17, 2019
would not take my coupon would not take my $10.00 Toyota coupon and then I find out oil promotion was running i could of received paper to fill out with my receipt to get 15 would not take my $10.00 Toyota coupon and then I find out oil promotion was running i could of received paper to fill out with my receipt to get 15.00 back from rebate for sythentic oil and filter for suv. so I am not happy. bill beaupain 219-325-0881. More
by WRBEAUPAIN610EMILY
Employees Worked With
Missy Gough
June 17, 2019
Excellent My appointment was scheduled for 8:30am for oil change and tire rotation. Was told it would take about 1 hour.2 hours later my highlander was finally My appointment was scheduled for 8:30am for oil change and tire rotation. Was told it would take about 1 hour.2 hours later my highlander was finally done. I get home and park it in my garage and the next morning had oil on my garage floor..I had to Jack up my Toyota to check and see where it was coming from. There was oil dripping underneath on the cover below the oil filter.I pulled the cover off and discovered the oil was old oil that spilled while taking old filter off but not cleaned off. I would expect a little more care could have been taken to wipe off the residual oil that was left on my vehicle. More
by TUNIEMOOSE
Employees Worked With
June 15, 2019
Excellant service and attn to detail. We were very pleased and satisfied with the service and expertise of the staff especially Trent Jackson. Thank to all! Don and Lydia Ordaz, sr. We were very pleased and satisfied with the service and expertise of the staff especially Trent Jackson. Thank to all! Don and Lydia Ordaz, sr. More
by LYDIAND0001
