Gates Toyota

Great buying experience I had a great experience with Gates Toyota. The dealership did not have the specific vehicle with all the specs I wanted on their lot. They went to a I had a great experience with Gates Toyota. The dealership did not have the specific vehicle with all the specs I wanted on their lot. They went to a great length to order it in for me. Chris Johnson especially was very helpful in getting me exactly what I wanted. From my experience with them, it’s not just about the money they want, they make sure you have a good buying experience. I will highly recommend this dealership especially Chris Johnson. More

Overall Great! Our (my adult daughter went along) overall experience was great! The sales rep Missy who greated my daughter and I with a warm smile took the time to Our (my adult daughter went along) overall experience was great! The sales rep Missy who greated my daughter and I with a warm smile took the time to listen to exactly what I was looking for and didn't show me anything that was outside of that. She was friendly and showed me what options were available to me. When my daughter is in the market for a new to her car she will be sure to see Missy. I wish I could say my experience with the finance department was as great. The rep I worked with was stand offish and not personable. He made myself and my daughter feel like a burden. The actual financing was not a problem, but his attitude was. When discussing extended warranties etc, when we questioned it we were made to feel like we would be dumb to not take it. My daughter has worked in customer service for many years dealing with customers who have purchased extended warranties which did nothing for them. When she expressed this concern she was dismissed and talked down to. My daughter said if she was buying the car and our sales person had not been so wonderful she would of walked out. We both felt as though he treated us poorly and that we didnt know anything. It felt as though we were treated that way because we are women. Upon returning home, we did discover a few minor imperfections that we had previously missed which I would like to speak to someone about further. Again overall I am happy with the experience. More

vehicle service I came in for a service job. Brandon was very helpful and polite. The work was done quickly and I was very happy. I appreciate how simple it was. I came in for a service job. Brandon was very helpful and polite. The work was done quickly and I was very happy. I appreciate how simple it was. More

The best place to get a car. I am very happy with the service that Gates Toyota gave me. I had the pleasure of having Missy Gough as my sales consultant and she is awesome. She wa I am very happy with the service that Gates Toyota gave me. I had the pleasure of having Missy Gough as my sales consultant and she is awesome. She was very kind and very efficient. She explained in details what was best for me and ended up making the entire experience easy and less stressful for me. I never thought I would get a NEW car but she made it possible for me. Missy Gough is a huge asset to Gates Toyota and deserves much Kudos. More

112,ooo mile maintenance Quick service, checked on minor issues that I reported, and found no issues. They were able to reattach a piece of trim that had come off during a car Quick service, checked on minor issues that I reported, and found no issues. They were able to reattach a piece of trim that had come off during a car wash. More

Customer service Good customer service, polite. Vehicle was done in a timely manner. Anything that had to be replace or changed it was brought to my attention for bett Good customer service, polite. Vehicle was done in a timely manner. Anything that had to be replace or changed it was brought to my attention for better running vehicle.I always recommend people to come to this Gates. A lot more friendlier and respectful! More

Oil change Friendly and to the point. They get service done quickly and review the results with you. Excellent service team. Bought my truck here, would recommen Friendly and to the point. They get service done quickly and review the results with you. Excellent service team. Bought my truck here, would recommend. More

Test drove many cars and bought the last one Overall good experience. Salesman was very helpful, but kinda pushy as many are. He did allow me to spend about 3 hours test driving vehicles, till I Overall good experience. Salesman was very helpful, but kinda pushy as many are. He did allow me to spend about 3 hours test driving vehicles, till I found what I liked. The service had me question a few things, but they made it right in the end. More

Above and beyond service Because the problem with my car was not something that could be quickly pin pointed, Gates provided me with shuttle service to my home and pick up ser Because the problem with my car was not something that could be quickly pin pointed, Gates provided me with shuttle service to my home and pick up service the next day. I live a considerable distance from the dealership but that did not make a difference to them. I have always been well satisfied with their service department and will continue to use it. More

First car Worked again...with Mike McNally and Scott Blackford. This purchase was our oldest daughter's first "new" car, and things went brilliantly as expected Worked again...with Mike McNally and Scott Blackford. This purchase was our oldest daughter's first "new" car, and things went brilliantly as expected! Price point was great, interest rate was excellent. Couldn't have been happier with how she was treated. Once she got home with her "new" used Rav4, and overcame the initial shock. She was over the moon with her purchase! Hopefully we can have another experience just like this one, in another few years. Once our youngest daughter finishes College. More