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Gates Toyota - Service Center

South Bend, IN

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531 Reviews

531 Reviews of Gates Toyota - Service Center

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March 04, 2020

Professional staff and quick service Staff is courteous and professional. Even though I didn't have an appointment, they got my car taken in and worked on. Took the shuttle service and More

by MBOUDONC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
March 02, 2020

installed new tire Gates changed out a leaking tire on our new Prius. They did a great job. It was all ready for us when we came in to pick up the new car. More

by PSMITH1036
Recommend Dealer
Yes
Employees Worked With
Sasha Pask
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike McNally
Mar 03, 2020 -

Gates Toyota responded

Hey there, Thank you for your feedback about your experience! We appreciate your business and thanks for choosing Gates!

February 28, 2020

I’m always pleased with the service at Gates Toyota. I’m kept up to speed on any issues with my car. The service personnel are polite and knowledgeable. More

by KMYERS622
Recommend Dealer
Yes
Employees Worked With
Michael Ferrara
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2020 -

Gates Toyota responded

Hey there, Thank you for your feedback about your visit! We are working hard to make your next visit a 5-Star experience. Thanks for choosing Gates!

February 27, 2020

Got a appt quickly. Serv person exceptional in attitude, kindness, helpfulness asked if i needed anything else. Answered all my questions. will continue to go to gates for servicing. More

by ALANTOBYCHA
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mechanic whi ckd out my van
Feb 27, 2020 -

Gates Toyota responded

Hey there, Thank you for your kind words and great feedback! Our staff works hard to listen to our customers and provide straight-forward solutions to help correct issues with vehicles. Thank you for your business and we look forward to serving you down the road!

February 26, 2020

Intermittent issue fixed We had an intermittent issue with our anti lock brakes. This was difficult to diagnose as the issue would only show up once in a while, but they stuck More

by bmorey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Ferrara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2020 -

Gates Toyota responded

Hey there, Thank you for your 5-Star rating and great feedback! Our service staff works hard to correct issues no matter the difficulty. We appreciate your business and thanks for choosing Gates!

February 25, 2020

Great service, long waits The service is always good, but it's frustrating trying to get in. If you aren't there early plan on waiting hours. You shouldn't have to get up at 6 More

by INDIANABIGGUY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry, I don't know her name.
Mar 03, 2020 -

Gates Toyota responded

Hey there, Thank you for leaving feedback about your visit with us. We are sorry to hear you had to wait longer than expected. We are continuously working towards shorter wait times for our customers. Thank you for allowing us to assist you and we look forward to making your next visit a 5-Star experience.

February 20, 2020

Quick, pleasant service, done right. The service team at Gates Toyota is very pleasant to work with and they are very efficient at getting a quality job done in a short amount of time. More

by bmorey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Ferrara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2020 -

Gates Toyota responded

Hey there, Thank you for your 5-Star rating and great feedback! We appreciate your business and thanks for choosing Gates!

February 17, 2020

At the front door of any successful organization is service and outstanding work, the service department at Gates Toyota is without a doubt the premier service department in the nation More

by STEVENELOTT
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2020 -

Gates Toyota responded

Hey there, Thank you for your positive feedback and your top recommendation! We appreciate your business and thank you for choosing Gates!

February 17, 2020

They took me right away and fixed my brake light. Prompt, courteous attention. Reasonably priced! I didn’t have an appointment but they didn’t send me away! Thanks so much! More

by SSTORMYC1
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Mackin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Ferrara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Crimmins
Feb 17, 2020 -

Gates Toyota responded

Hey there, Thank you for your great feedback about your visit! Our team works hard to handle every customer's needs in a prompt manner. Thank you for your business and thanks for choosing Gates!

February 14, 2020

Gates, I was taken care of immediately when I arrived at the serv desk-with a smile! Maint. Oper was charming and helpful! It took an hour instead of two. Thx More

by EDPAINTER0
Recommend Dealer
Yes
Employees Worked With
Stephen Mackin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2020 -

Gates Toyota responded

Hey there, thank you for your excellent feedback! Our team works hard to deliver a great experience to every customer. Thank you for your business and we look forward to assisting you in the future!

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