Gaudin Ford
Las Vegas, NV
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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If you want the worst service this is the place! Good evening, I am hoping to shed some light on this business since it’s privately owned, I made an appointment on Wednesday to have my car servi Good evening, I am hoping to shed some light on this business since it’s privately owned, I made an appointment on Wednesday to have my car serviced since this is our car manufacturer. Upon the phone conversation I had with (Myra) she informed about the hours of the shuttle services which per her where 7:30, and 7:45 am . I went ahead and told her the earliest appointment they had so I could have my car finished by noon. Well once I get the the dealership the service advisor looks at my vehicle checks it for leaks or damages she then made sign a paper just that just stated body damage nothing else no leaks whatsoever. I then asked the service advisor for the shuttle that’s gonna take me home at 7:30, or 7:45 am she said oh no we “ never do thosé Times” so I had to wait for 8 am to come around upon that I was misinformed about the whole shuttle hours and pick ups! I get a call later from the advisor that my car had an oil leak great!! I asked her why?! She could not give me a straight answer at all when I questioned her about it and i told her it was never leaking when it got there. I told her not to do anything just do what it was needed to be done today Thursday. She calls me back around noon and informs me that the car was done and ready for pick up I informed I was ready to be picked up she said what? We don’t pick you up what do you mean I then told her what I was told so long story short I had to speak to the “ service manager Jazmin” she was extremely rude upon my feedback as far letting her know about the issues that I’ve had here since this was my first visit and it will be my last! She said “OKAY” not only does this “so called manager” is extremely rude does not know how to defuse an upset customer complaint since I wasn’t properly informed about their services they’re not at fault. Here I am almost being 3:30pm I was told yes and no about getting picked up this was since noon this business did not meet customer expectations or maybe they just didn’t feel like correcting their mistake at all or even tried since it’s independently owned and mangled. I was never told we do not pick up after you leave your vehicle here... ummm hello common sense put a sign up and inform people! If I would had known that the shuttle would not pick me up I would had stayed and waited there instead of being stranded. I had to call the dealership next door to them about the issue i was having to get picked up and guess what? They took care of their customer I suggest anyone that wants professionalism no headaches and good service go to Findlay Chevrolet on the 215 and rainbow, without having my car there they took care of me without asking twice I suggest this dealership takes notes and please train your employees properly! I will never come back to this place ever since my business isn’t valued here! PS: I asked to speak to the GM and I was refused that courtesy so I asked for the corp number and she said they won’t do anything it but here surely enough Ford corporate told me they couldn’t do anything since it was privately owned I guess that’s why they can do whatever they want. They left key in the ignition and it drained my battery!!! All the service managers where extremely rude laughing at me complaining not acceptable, they left my car dirty from the inside and the outside my windshield where a mess one of my headlights where damaged so I had to go to auntozone to buy a replacemt what a joke plus they never even check the tire pressure like they said they would. I wasn’t just the only one who was complaining nor upset another customer was there complaining to the manager and he just shrug his shoulders and laughed I have never experienced this type of service by far the worst let’s save our headaches and just go to a different dealership but I will be seeking legal action against this dealership since I was hanged up the phone multiple times cursed at stating “you’re never going to speak to the GM or the owner” well I’ll leave that up to my attorney with a demand latter sent out within the next days!!! More
Domenic Lasala I had a great experience with Gaudin Ford! Especially with sales person Domenic Masala. His kindness started out when I walked in the door and he made I had a great experience with Gaudin Ford! Especially with sales person Domenic Masala. His kindness started out when I walked in the door and he made me a latte. He never pressured me into buying on the spot, he took the time to tell me what I was qualified for and what I could afford. He made sure I got all the rebates, was able to put down the bare minimum and that I got the car I wanted. I would highly reccomend Gaudin Ford. I went to 3 other dealerships and they pressured me and wouldn't work with me, so it was good to be in a better environment where I ultimately bought my first brand new car. More
Fast and Quality Thank you for helping us purchase a new 2018 Ford Eco for our Dad! He is very satisfied, thankful and happy for the easy experience! Thank you for helping us purchase a new 2018 Ford Eco for our Dad! He is very satisfied, thankful and happy for the easy experience! More
Awesome! I live 5 hours drive away. Mike Wolf was incredible in getting me into my new 2018 Mustang with a wonderful deal & service! I had a less than optimal I live 5 hours drive away. Mike Wolf was incredible in getting me into my new 2018 Mustang with a wonderful deal & service! I had a less than optimal experience near home & Gaudin Ford really showed me what taking care of a customer is all about. I am 1000% satisfied. This was by far the best car buying experience I’ve had! More
Walked in for oil change. Walk out with new Ford Explorer. Honest to the point sales person. Jeremy did not push but always listened to my questions. Fine young salesman. Will and should go far in the company. Honest to the point sales person. Jeremy did not push but always listened to my questions. Fine young salesman. Will and should go far in the company. Did everything he said he could do. No bull I like that. More
Excellent Experience Friendly, workable, accommodating service. An overall positive experience in which all of our requests and needs we're met with good customer service. Friendly, workable, accommodating service. An overall positive experience in which all of our requests and needs we're met with good customer service. Will definitely go back in the future. More
Honest, informed, knowledgeable. Terry was very helpful and knowledgeable. He introduced himself to us as we were approaching the dealership. He wasn’t overbearing and listened to our Terry was very helpful and knowledgeable. He introduced himself to us as we were approaching the dealership. He wasn’t overbearing and listened to our concerns. I initially showed up for a used vehicle because I did not want the troubles of a new car, I also did not think I could afford a new car. Of course dealerships have their 0 interest for however many months and Terry told me about this. My main concern with used cars is mileage and how previous owners treated the vehicle. I decided on a new 2017 Ford Focus SEL. I test drove it and quickly realized it’s exactly what I was looking for. Something fuel efficient and nothing over priced. The time I spent here which includes test driving and driving away was about 2 hours. Everything moved fairly quickly. There were no surprises or gimmicks involved. Terry was honest with me from the beginning and everything went as expected and very smoothly. I knew what I wanted, and Terry was very informed and assisted in every way he could. Im going to send my friends to Terry and if we are still living in the area, I’ll be back for my next vehicle. More
Easy car buying I could not believe how easy Gaudin Ford and our sales agent Terry made buying a car! We had a car picked out and were able to drive I?t off the lot w I could not believe how easy Gaudin Ford and our sales agent Terry made buying a car! We had a car picked out and were able to drive I?t off the lot within 2 hours! We are overly ecstatic about our new car! Thank you Terry and Gaudin Ford! More
Excellent Service Dalia politely persisted that I attend the dealership - in person - to elaborate some talks and fill out some paper. I was skeptical - but she deliver Dalia politely persisted that I attend the dealership - in person - to elaborate some talks and fill out some paper. I was skeptical - but she delivered. I now have the vehicle I need for my business. She has a team of professionals too - that in unison worked out of there way to finance and approve my loan. Thank you More
Excellent! My visit was informative, friendly, helpful and no pressure was applied to buy and to buy now. Overall a good job done by all and especially by Terry My visit was informative, friendly, helpful and no pressure was applied to buy and to buy now. Overall a good job done by all and especially by Terry Mills. More