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Gerald Subaru of Naperville

Naperville, IL

4.7
3,065 Reviews
Gerald Subaru Naperville is the only Subaru dealer in Chicagoland to offer Gerald's Exclusive Lifetime Warranty on All New Vehicles and Select Used. Unlimited Time Unlimited Miles Good Anywhere in the USA. See dealer for details. Our service center has only factory trained technicians who have years of experience working on Subaru's and Kia's. We have a Body Shop on the premises to restore your vehicle to its original factory finish after a major accident or take care of those annoying shopping cart dings. Visit us at Geraldsubarunaperville.com.
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2379 Aurora Ave.

Naperville, IL

60540

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Showing 3,065 reviews

July 29, 2018

Ehab....best sales rep ever!! Ehab was very patient and kept me well informed regarding availability of new Ascent. Ehab worked around my schedule and was very accommodating and in More

by Subaru
Recommend Dealer
Yes
Employees Worked With
Ehab Aref
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marie Stepanek
Jul 29, 2018 -

Gerald Subaru of Naperville responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to truly exceptional customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, Alec McKean - General Manager

July 28, 2018

Wonderful Exceptional waiting room with many snacks and drinks . Very knowledgable people with very friendly attitudes. Absolutely no problems and person to tra More

by Donna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lady that sat in car and taught me how to use everything. , Anna Smith
Jul 29, 2018 -

Gerald Subaru of Naperville responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Have a truly exceptional day! Sincerely, Alec McKean - General Manager

July 28, 2018

Great Experience I really appreciate the care that was taken to make sure my husband and I were comfortable and knowledgeable about our new car before we drove away. More

by Cheryl
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Mazany
Jul 29, 2018 -

Gerald Subaru of Naperville responded

We appreciate you for letting others know about your truly exceptional experience! If you ever need anything in the future, please don't hesitate to let us know. Sincerely, Alec McKean - General Manager

July 28, 2018

Very good experience Ehab was very good in his job. He was not pushy, very professional and courteous. I would recommend him to all my friends. I had a great buying experi More

by Rana1804
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monomoy Ghosh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ehab Aref
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Murray
Jul 29, 2018 -

Gerald Subaru of Naperville responded

Thank you for leaving us this truly exceptional review! We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! Sincerely, Alec McKean - General Manager

July 27, 2018

Great place to buy your car Friendly and knowledgeable, stayed LATE so I could drive my new Subaru that night. Jesse Bush is exceptional-caring and willing to go that extra mile. More

by PA2014
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Mazany
Jul 29, 2018 -

Gerald Subaru of Naperville responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a truly exceptional experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Alec McKean - General Manager

July 27, 2018

Grateful for everyone's help at Gerald Subaru of Naperville! I recently purchased my first vehicle with Gerald Subaru of Naperville. Michael Price assisted me through every step of the process to make sure I sta More

by sunflower79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Murray
Jul 29, 2018 -

Gerald Subaru of Naperville responded

Thank you for your truly exceptional feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Alec McKean - General Manager

July 27, 2018

Best Car Buying Experience Gerald Subaru is approximately 90 miles from my home in Roscoe, but it was definitely worth the drive. Working with Jesse was a real pleasure! More

by Mikel
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cynthia Barratt, Tim Murray
Jul 29, 2018 -

Gerald Subaru of Naperville responded

Thank you so much for taking time out of your day to share your truly exceptional experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, Alec McKean - General Manager

July 26, 2018

Eddy, Nino, and Tim Murray all did a fantastic job! I came in expecting to leave with numbers that would not fit my budget. Little did I know I was going to be set up with a great sales consultant; Eddy More

by JoeyVee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nino McMorris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddy Orellana, Tim Murray
Jul 26, 2018 -

Gerald Subaru of Naperville responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Alec McKean - General Manager

July 26, 2018

Ehab is awesome My wife stopped into Gerald after work to get an idea of what was available, & Ehab was so helpful & informative that she called me & said she found o More

by Gratefldiver
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ehab Aref
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Thongphadith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Mazany
Jul 26, 2018 -

Gerald Subaru of Naperville responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! Sincerely, Alec McKean - General Manager

July 25, 2018

Awesome Subaru Forester Buying Experience! We are normally not the ones who write reviews unless our experience with the purchase is phenomenal. And that's how we would describe our recent purc More

by SuAg18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Mazany, Leo Katsnelson
Jul 25, 2018 -

Gerald Subaru of Naperville responded

Thank you for leaving us this truly exceptional review! We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! Sincerely, Alec McKean - General Manager

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