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Germain Lexus of Easton - Service Center

Columbus, OH

4.9
155 Reviews

155 Reviews of Germain Lexus of Easton - Service Center

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June 20, 2025

The service center employees are great! ! They treat you with respect. They always make sure that your needs are met while waiting for the car maintenance to be completed. More

by GHKEENAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2025 -

Germain Lexus of Easton responded

We're happy to hear that our service center team at Germain Lexus of Easton provided respectful and attentive care during your visit. Thank you for sharing this positive feedback!

June 19, 2025

Anyone I have had contact with at Germain Lexus of Easton has always been courteous, friendly and helpful. During a recent visit to the service department the service advisor, assigned to me, was at lunch wh More

by Etoille
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2025 -

Germain Lexus of Easton responded

Thank you for sharing your experience with us! We're delighted to hear that Nathan and the team at Germain Lexus of Easton provided efficient and courteous service during your visit. We appreciate your support and look forward to serving you again in the future!

June 19, 2025

I have been very happy with everything I encountered at the Germain Lexus service shop at Easton, especially with Jeff Hathcock’s leadership of my service. More

by longstr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hathcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2025 -

Germain Lexus of Easton responded

We're delighted to hear about your positive experience at Germain Lexus of Easton, especially under Jeff Hathcock's leadership. Thank you for sharing your feedback and choosing us for your service needs!

June 19, 2025

Germain Lexus and Germain Service Department have been a reliable source. They have been responsive and understand the customer needs. More

by NEUBIGL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2025 -

Germain Lexus of Easton responded

Thank you for sharing your experience with Germain Lexus of Easton! We're delighted to hear that our service department has been responsive and attentive to your needs. We appreciate your support and look forward to serving you in the future!

June 19, 2025

The service was excellent. Service representative was very helpful, courteous and a pleasure to work with. More

by mocamechi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Mogavero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2025 -

Germain Lexus of Easton responded

We're very happy to hear that you had an excellent experience with our team at Germain Lexus of Easton! Thank you for highlighting the helpful and courteous service. We look forward to assisting you again in the future!

June 18, 2025

Excellent trustworthy service! I have been using Germain Lexus since 2001 when I purchased my first Lexus (GS300). More

by FLY_BOY2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Mogavero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hathcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2025 -

Germain Lexus of Easton responded

Thank you for your loyalty and trust in Germain Lexus of Easton since 2001! We're delighted to hear about your positive experiences with our service. We look forward to continuing to serve you well into the future!

June 18, 2025

Very thorough and professional. Very accommodating. Highly recommended. Would definitely refer friends there for service More

by Jimsall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hathcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2025 -

Germain Lexus of Easton responded

Thank you for the high recommendation! We're delighted to hear that our team at Germain Lexus of Easton provided thorough and accommodating service. We look forward to serving your friends in the future too!

June 18, 2025

Quick, thorough, honest, cooperative, straight forward communication! Bought car through Germain, maintenance done there. I like the service area, clean, coffee and light snacks. More

by USMSOX2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2025 -

Germain Lexus of Easton responded

Thank you for highlighting your positive experience with Germain Lexus of Easton! We're delighted to hear that our service and amenities met your expectations. We look forward to continuing to serve you in the future!

June 17, 2025

Wonderful Experience! I stopped in on a Saturday afternoon, with a tire that was losing pressure and the Lexus team at Easton went above and beyond, they gave me a loaner More

by MAB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron, Joshua and the lovely front Desk Reception
Jun 18, 2025 -

Germain Lexus of Easton responded

We're delighted to hear about your positive experience with the team at Germain Lexus of Easton! It's great that they could assist you promptly and provide a loaner vehicle. Thank you for choosing us, and we're here whenever you need assistance in the future!

June 14, 2025

So far they have been fine Communication could use some work but overall satisfied with service. More

by bgray9054
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Mogavero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2025 -

Germain Lexus of Easton responded

Thank you for reviewing Germain Lexus of Easton! We appreciate your feedback and hope we can welcome you back with 5-star service next time — until then!

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