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Germain Lexus of Easton - Service Center

Columbus, OH

4.9
205 Reviews

205 Reviews of Germain Lexus of Easton - Service Center

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July 12, 2025

Excellent service. I always get service here. ashley was very good and accommodating. Loved the service here More

by purna.mamilety
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Hornung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Germain Lexus of Easton responded

Purna, thank you for trusting Germain Lexus of Easton with your business! We are thrilled that you are happy with our work and we will be sure to pass your appreciation along to Ashley. We look forward to welcoming you back!

July 12, 2025

Kevin was very professional & very helpful. Did a very good job for me. Was prompt & on time with loaner car , very helpful. More

by sadnahom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Barnes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Daniels
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Germain Lexus of Easton responded

This feedback means the world to us! We are thrilled to hear that Kevin's professionalism and efficient service made such a positive impression and we hope to work with you again at Germain Lexus of Easton. Thank you!

July 12, 2025

Service was quick. Waiting room is nice. Maybe encourage people who insist on taking calls, move to a separate room…. Not everyone wants to hear the convo on speakerp More

by jenifa268
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Jul 14, 2025 -

Germain Lexus of Easton responded

Jenifa, thank you for the feedback! We appreciate your business and hope to see you again at Germain Lexus of Easton.

July 12, 2025

Germaine Lexus of Easton is always courteous, efficient, professional, and their service department is excellent. More

by DONNAJACQUET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Mogavero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Germain Lexus of Easton responded

It was our pleasure to assist you! Thank you for choosing Germain Lexus of Easton and highlighting our team’s great work.

July 11, 2025

Ashley was very helpful and friendly. The service was on time and also very thorough. More

by CHRISHAINES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donna Mogavero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hathcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Hornung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorden Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2025 -

Germain Lexus of Easton responded

Here at Germain Lexus of Easton, we are always thankful for positive feedback from our customers. Thank you, Chrishaines!

July 11, 2025

Lexus Easton performed my routine maintenance yesterday efficiently and promptly I also appreciated Donna’s explanations. More

by BRILLSON.1
Recommend Dealer
Yes
Employees Worked With
Donna Mogavero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2025 -

Germain Lexus of Easton responded

Thank you for choosing Germain Lexus of Easton and for sharing your glowing feedback about Donna and the team!

July 11, 2025

He was quick, honest, and helpful! All at a very tough time ! Great work and should be acknowledged! More

by Johnlarkinmaynard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2025 -

Germain Lexus of Easton responded

We're delighted to hear that you received quick, honest and helpful assistance from our team at Germain Lexus of Easton! Thank you for your business and your confidence in us, John.

July 11, 2025

Good job doing the maintenance. Friendly and responsive. I enjoy going there nice people to w ooo Er k with v More

by BOBG4011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Garrison
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Barnes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Daniels
4.0
This rating includes all reviews, with more weight given to recent reviews.
Donna Mogavero
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hathcock
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Spencer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Hornung
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jorden Ford
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2025 -

Germain Lexus of Easton responded

Thank you for your feedback and your business, Bob! It means a lot to our team that you have had positive experiences with us at Germain Lexus of Easton.

July 10, 2025

Donna Mogavero, my service advisor, is very good. I like the service overall, but it’s expensive. More

by MARCM129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Mogavero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2025 -

Germain Lexus of Easton responded

Thank you for sharing your feedback about our pricing at Germain Lexus of Easton. We are glad that overall you are satisfied with our services, and Donna was a pleasure to work with. If you need anything else, please let us know.

July 10, 2025

Was quoted $160 and told he had a $60 off coupon so it would cost about $100 for a new battery. it was over $400 minus the $60. !!! More

by TODD90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Hathcock
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2025 -

Germain Lexus of Easton responded

It sounds like there was some confusion regarding the pricing, and I apologize for any misunderstanding. We strive to provide clear communication about costs upfront, so it's concerning to hear this wasn't your experience. If you'd like us to look into this further or have any other questions, please feel free to reach out. Thank you, Grant Garrison - Service Manager - (614) 383-4177

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