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Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
2,391 Reviews

2,391 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

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June 01, 2023

This dealership went above and beyond to make sure that we were pleased/happy with our purchase. Very friendly courteous staff. Addressed and answered all of our questions and concerns that we had. Canno More

by SJJANESVILLE
Recommend Dealer
Yes
Employees Worked With
David Schuhmacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Vance
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Dagenhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Chesebro
Jun 01, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

We are very happy to have provided you with such a positive experience! Congratulations on your new vehicle! We sincerely value your business and look forward to your next visit.

June 01, 2023

They are the best when it comes to customer service. I am always happy to have them do all my work on my F250. More

by GRMILLER12359
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Dagenhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 31, 2023

Please don’t buy your vehicle from here. The service manager is terrible and they don’t stand by what they say. More

by Mtmm2201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Tompkins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Molle
Jun 06, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Ted Harris, General Manager 608-754-5511

May 30, 2023

Everything went very smooth. I thought the new video feature was really cool. I have never been sent a video of underneath my truck, so really neat to see. No complaints here! More

by jeffhunter91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Jeff, and we are thrilled that you found your experience with us here at Gordie Boucher Ford Lincoln of Janesville to be a positive one. Please don't hesitate to reach out if you need anything else.

May 28, 2023

The people are always great. The service is always excellent. They always seem to get me in and out the door quickly. More

by CORYTSHEA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Zipperer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville!

May 26, 2023

WOWSER! First time having the video of what was done. Super cool experience. Thank you for that and all you do! More

by SHILOT75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 26, 2023

Everyone I interacted with in the service department was helpful, friendly, and professional. Happy with my experience at Boucher Ford Janesville. More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Scott, and don't hesitate to let us know if we can be of further assistance.

May 24, 2023

Logan did a great job with the selling the vehicle to use, great service and very detailed focused on my first oil change. More

by BRIANCOLLOTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan Stevens
May 25, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for choosing Gordie Boucher Ford Lincoln of Janesville. Your feedback and rating mean a lot to us. We're glad Logan was able to help, and we hope to see you again!

May 24, 2023

Brian took care of the nail that I picked up in one of my tires recently. The job was done faster than he told me it would take, there was no charge and he washed my car as well. I always get the best servic More

by LZBELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
May 25, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 24, 2023

Great dealership. My only recommendation would be to increase the Mazda selection and outline the cost throughout the process. Mr. Zipperer went out of his way to make More

by DLAMAR0169
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Zipperer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Zoul
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks for sharing about your experience with Joe and our team here at Gordie Boucher Ford Lincoln of Janesville. We appreciate your business and hope to see you again soon!

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