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Gordie Boucher Ford Lincoln of West Bend
West Bend, WI
2,412 Reviews
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing.
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 2,412 reviews
July 14, 2022
Engine squealing after first day, took to local ford dealer and it already needs over $2500 in repairs. Have not even owned vehicle for a month. Negotiation tactic was to try and pull Ford Blue warranty dealer and it already needs over $2500 in repairs. Have not even owned vehicle for a month. Negotiation tactic was to try and pull Ford Blue warranty for lesser purchase price, thankfully I didn’t go for that or the whole bill would have been on me. Feel this should have been diagnosed/disclosed by Boucher More
by COACH_SBLUM
Verified CustomerEmployees Worked With
Santo Caputa, Kayla Bell
July 14, 2022
I bought a Transit Connect in April and there some emission parts on back order at time of purchase. Well, end of June the parts finally showed up which was a good thing because my plates were suspend emission parts on back order at time of purchase. Well, end of June the parts finally showed up which was a good thing because my plates were suspended June 2nd due to not being able to test without the check engine light on.Nothing like not being able to drive a vehicle but pay on it. Chris the used vehicle manager was supposed to let me know the parts were in but have never heard from him. Instead I heard from our salesman that the parts were in. When I dropped it off, I was told it would take all day. There was also a locking lug nut that was not removed when the vehicle was traded in. Thankfully that was covered for no charge. I got a call at 10:30 in the morning that everything was done. So much of this transaction could have gone sooo much better. More
by JAMIE.HORNUNG68
July 13, 2022
I have been going to Boucher Ford in West Bend for several decades. Their service department has been a bit of a weak link in the past. This experience was completely different with very attentive and several decades. Their service department has been a bit of a weak link in the past. This experience was completely different with very attentive and prompt personal! Congratulations to Boucher Ford for turning this around. Keep it up. More
by SGSIEVERS12
Employees Worked With
July 13, 2022
Outstanding customer service. Buying my new new vehicle was a great experience. Very friendly. I highly recommended this dealership. Buying my new new vehicle was a great experience. Very friendly. I highly recommended this dealership. More
by ANDYK49916
Employees Worked With
Other Employees :
Rebecca Flynn, Zeke Heyse
July 12, 2022
Staff was very helpful getting all my stuff done before I even got to the dealership even got to the dealership More
by STEPHENLLOYDBAILEY
July 12, 2022
Was treated well. Everyone was friendly and helpful. Would buy from the dealership again and refer friends. Everyone was friendly and helpful. Would buy from the dealership again and refer friends. More
by KODYKARISA
July 11, 2022
Thank you very much for replacing the air compressor that failed. We now have air conditioning much appreciated to your service tech's who determine what failed and how to replace the parts and belt failed. We now have air conditioning much appreciated to your service tech's who determine what failed and how to replace the parts and belt More
by cjlahtida
July 11, 2022
The recall process went quicker than I thought. Thank you John. Hopefully this is the 3rd and final recall. Thank you John. Hopefully this is the 3rd and final recall. More
by ghelmbrecht
