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Gordie Boucher Ford Lincoln of West Bend - Service Center

West Bend, WI

4.7
1,369 Reviews
Call Service Center (262) 346-9894

1,369 Reviews of Gordie Boucher Ford Lincoln of West Bend - Service Center

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October 31, 2024

Very knowledgeable about what was wrong with our vehicle. They also worked with our warranty company to get all our repairs covered. Very satisfied! More

by scott.w.kreis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
Report | Print
Nov 01, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Scott, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford Lincoln of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Joe Hohmann Service Manager 262-338-3379

October 30, 2024

Love that everyone knows me by name, is friendly and communicative of what is going on. More

by LBAADE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of West Bend. Joe Hohmann Service Manager 262-338-3379

October 28, 2024

everything was quick and efficient. The wait room was comfy and offered beverages and snacks. The work was done quickly and John explained it all clearly. the only negative was that More

by LAURI16
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Bales
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Oct 28, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for taking the time to share your thoughts on working with John and our team. We're glad to hear we delivered such a great experience! Joe Hohmann Service Manager 262-338-3379

October 26, 2024

I was checked in quickly and my vehicle was done quicker than they said. Everyone including the guy that moves the cars and cashier were very nice to me and my dog. More

by MarnaK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Howey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Older guy who moves cars ( accent) and the wonderful Asian lady who checked me out
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Oct 27, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford Lincoln of West Bend. Joe Hohmann Service Manager 262-338-3379

October 26, 2024

They went above and beyond to make sure that my truck was fixed right along with keeping me informed on the entire process. More

by schubes22001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Hohmann Service Manager 262-338-3379

October 24, 2024

The service from the very beginning,, totally Professional. John was very thorough with all the details. He was great. I look forward to working with him in the future. Thank you. 😊 More

by Carlq92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you, Carl, for choosing Gordie Boucher Ford Lincoln of West Bend. Your feedback and rating mean a lot to us. We're glad John was able to help, and we hope to see you again! Joe Hohmann Service Manager 262-338-3379

October 23, 2024

The service dept did a very good job on my 2024 Ford Edge on Oct 21 2024. The young gal Angelika went above and beyond to help with Ford Pass and I was able to have the bronze service done at NO cost to me. More

by diamond416
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
Report | Print
Oct 23, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you so much, Diamond, for your kind words for Angie and for taking the time to leave us this wonderful feedback! Joe Hohmann Service Manager 262-338-3379

October 23, 2024

Easy to get appointments. Nice people and waiting area. Kept me updated during the appointment More

by Mike T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Howey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angie Heyse
Report | Print
Oct 24, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your very kind review, Mike. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of West Bend. Joe Hohmann Service Manager 262-338-3379

October 21, 2024

Customer service & shuttle is great. Had a bug guard put on and disappointed with the two sided tape showing outside of the guard. Looks sloppy. More

by fureverfashionbyapril
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
Report | Print
Oct 22, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Joe Hohmann Service Manager 262-338-3379

October 18, 2024

Good experience all around. Dropped off, got a loaner and work was done in a timely manor. More

by ERIKK12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
Report | Print
Oct 18, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you, Erik, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Joe Hohmann Service Manager 262-338-3379

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