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Grinwald Ford

Watertown, WI

4.8
679 Reviews
Welcome to Grinwald Ford! Located in Watertown, WI, Grinwald Ford is proud to be one of the premier dealerships in the area. We have been serving Watertown and the surrounding area since 1958. We offer a pleasant and low pressure sales environment. Our sales staff is knowledgable and friendly, ready to assist you with all your vehicle wants and needs. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Grinwald Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place.
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101 Hwy 16 Frontage Rd

Watertown, WI

53094

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Showing 679 reviews

June 21, 2025

Ralph is great. I wish I had a Ralph at some of my other life business interactions! More

by C K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 17, 2025

Grimwald Ford is the best place for vehicle service. The staff is 2 nd to no one. A great place to get your vehicle serviced. The most pleasant people to be around. Always honest with the customers. More

by kdstock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Grinwald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Foltz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Buske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2025 -

Grinwald Ford responded

Hi Ken! We would like to thank you for your recommendations and fantastic review! Our team of professionals are always working hard to provide the best service there is. We appreciate your business! 😀

June 14, 2025

Great staff…phone calls promptly answered. Facility is clean and welcoming. The location is easily accessible. More

by champton23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2025 -

Grinwald Ford responded

Good Morning~ Thank you for taking the time to leave this great review about our dealership! We appreciate your business! 😊

June 11, 2025

Quick to the point for the work, that needed to be done with enjoyable chitchat after business has been handled More

by STguy
Recommend Dealer
Yes
Employees Worked With
Nina Joeckel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nina Joeckel
Jun 13, 2025 -

Grinwald Ford responded

Hello~ Thank you for taking the time to leave us a 5 star review highlighting our Service Team! We appreciate your business! 😊

June 10, 2025

They knew of warranty work that needed to be done and should have informed me updates weren't available at this time. Was waste of my time and there's communication needs to be better. Everyone was nice More

by jsuber0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ralph Schmidt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Oquendo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2025 -

Grinwald Ford responded

I am so sorry to hear you were not happy with your experience here. I did follow up on the recalls you had outstanding. One of the three recalls required us to have your vehicle here in the shop before we could tell if futher action needed to be taken. I don't know if that was fully communicated to you when you were here. If not, I am really sorry about that! Thank you for servicing here and if you have further questions feel free to reach out to me directly.- Chelsea 920-261-1800

June 09, 2025

I only had dealings with Kyle Strauss, John and Chelsea Grinwald. All three were excellent to deal with. I highly recommend Grinwald based upon my experience with them. More

by bbscott86
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chelsea Grinwald-Wendt
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Grinwald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Strauss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2025 -

Grinwald Ford responded

Hi Bryan & Beverly~ We appreciate you taking the time to leave us a 5 star review! Thank you for making the trip up to visit us. Our team of professionals is dedicated to provide the best customer service there is! Enjoy your new Ford F150 XLT. 😊

June 03, 2025

Mr. Schmidt knows what he’s talking about when you talk to him about cars. He’s always got an answer to my questions and if he can’t pull the knowledge off the top of his head. He’s always willing to look More

by Silver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Oquendo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nina Joeckel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2025 -

Grinwald Ford responded

Hi~ Thank you for taking the time to leave this wonderful review highlighting our Quick Lane Manager, Ralph Schmidt! We are thrilled you enjoy your experiences with Ralph. He is a wealth of knowledge and we are lucky to have him at Grinwald Ford! We appreciate your business! 😀

May 27, 2025

Great to work with and I will return! Looking forward to the next time. Also Dave Delkamp was a great help. More

by LSTIMPFLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Grinwald Ford responded

Hi Larry~ We appreciate the 5 star review! Thanks for taking the time. Our staff of professionals are always here to make your visits go smooth. See you again soon! 😀

May 23, 2025

Super friendly customer service. They took care of my cars recall and had a clean loaner truck waiting for us. More

by Cloontjer44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Oquendo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nina Joeckel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Grinwald Ford responded

Hi Curtis~ Thank you so much for leaving us a 5 star review! Appreciate your business. Hope to see you again!😀

May 22, 2025

Great place for service. Ver pleasant employees. Recommended anyone to take their vehicle here for service More

by Kbrowne_5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nina Joeckel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Grinwald Ford responded

Hi Karen, Thank you so much for taking the time to leave us a review highlighting our service departments! Our staff of professionals work hard to give the best customer there is. We appreciate your business. See you again soon!

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