Handy Toyota

Worst dealer experience I have ever had in 30 years of buying vehicles. Let me first start off and say that Nick Lambert was nice, kind, and helpful but that’s where it ends. The staff at Handy’s downtown buying vehicles. Let me first start off and say that Nick Lambert was nice, kind, and helpful but that’s where it ends. The staff at Handy’s downtown were rude, cocky, and very unwilling to negotiate. So let me break it down I bought TWO TRUCKS over $124,000 dollars in Vehicles! One for me and one for my son (previously looked at the one for me a few weeks prior). They were not willing to budge one penny on the one for my son and came down VERY little on the one for me. I gave them a down payment and gave them ALL DAY the following day to prep the trucks, get the paperwork ready, contact the insurance (as they copied my insurance card the prior day). Well I get there after 4pm the next day nothing is done short of the truck being washed. They send over Dennis (there finance paperwork dude) and he has no paperwork done tells me they have to go get the paperwork completed. I’m like um this is over 124k in trucks and you had an entire day but I digress. This Dennis guy comes back and starts to try and sell me a warrantee I advise him I already bought one during the day through the manufacturer, he gets like pissed about it asks me multiple times about it, looks at my phone to see the warrantee I purchased, rudely tells me I need to look very closely at that, on and on I’m thinking what is it to you you’re pissed because I didn’t buy it from you? Then rude Dennis says to me “here is your one year maintenance deal with two free oil changes” and like an inspection or something makes me sign it, and then tells me he doesn’t think it applies to diesels. I reply well this is a signed contract for a year of maintenance and his snappy reply is “yeah well I can go reprint it then”. SO RUDE hey how about saying ya know what we got you covered. Now looking at the paperwork it says $399 Doc fee! I said what is this $400 dollars to fill out the paperwork? Dennis Snaps back and says “We always put that into the price!” again I’m thinking like well thats twice what any dealer charges the average is $180 in VT and they never said anything about a doc fee that high to me! So now it’s 5:40pm they say to me “hey can you contact your insurance? I’m like “WHAT! You had my insurance card and ALL DAY I thought that was why you copied it! Now the insurance is closed at this point! Yeah I will contact the insurance and take care of that after you took 400 in doc fees. I have never had to do that when I bought a car ever the dealer always does it. Now I get to drive away and hope it’s covered?! None of the staff came over said anything pretty much here are your keys have a nice day didn’t walk through the truck nothing. . . “Bye” is pretty much what you get. The atmosphere at Handy Downtown was they were doing you a favor not you are the customer. I have bought 5 Vehicles from this Handy organization, and this will be the last transaction I will ever have with them. More

Jake Smith in sales was incredibly helpful and wonderful to work with. I will definitely be recommending him to anyone looking to purchase a vehicle. to work with. I will definitely be recommending him to anyone looking to purchase a vehicle. More

Always very helpful and gives great information. Jordan knows I am looking for something specific and calls when he sees something I may be interested in. It makes car shopping so easy knows I am looking for something specific and calls when he sees something I may be interested in. It makes car shopping so easy More

I just wanted to say Jake was super helpful during the purchase and after the purchase. Handy Toyota is a great company. purchase and after the purchase. Handy Toyota is a great company. More

Total experience felt both professional and welcoming. Everything was very straightforward and efficient with no felling of being rushed at all. All questions were answered clearly both before a got to th Everything was very straightforward and efficient with no felling of being rushed at all. All questions were answered clearly both before a got to the dealership and while I was their. I got the impression it is a comfortable environment to work in and a friendly company to work for. More

Jesse (sales) and Aaron (finance) were very helpful in assuring a very positive experience in the purchase of our 2021 Toyota Rav. Their expertise and professionalism and friendly manner made us feel at assuring a very positive experience in the purchase of our 2021 Toyota Rav. Their expertise and professionalism and friendly manner made us feel at ease in making our decision about the purchase. We appreciate their honesty, integrity and flexibility and were very happy to have had the opportunity to work with them. More

Errol was very helpful and responded quick he showed us several trucks and there options was a relatively quick process. several trucks and there options was a relatively quick process. More