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Harry Robinson Buick GMC

Fort Smith, AR

4.8
2,829 Reviews
We are a New Buick & GMC dealer selling all makes and models of preowned vehicles. We also provide GM Certified Service, Parts & Accessories. We also have a full-service Body Shop working on all makes and models and accepts all insurance. •Harry Robinson has the largest inventory of the premium brands Buick and GMC. •We also have the largest Pre-Owned selection in the River Valley. •We give you more in trade. •All of the knowledgeable sales professionals have been thoroughly trained by GM on the products we offer. •We score top in customer service both in sales & service. Remember service is a major part of the sale and for Harry Robinson it’s not just service, it’s certified service. Call, E-mail or come by and see for yourself!
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6000 South 36th Street

Fort Smith, AR

72908

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Showing 2,829 reviews

November 29, 2022

Johnny Durham and Adriana Burton were a great help. This is our second vehicle to buy from Harry Robinson and we have been pleased both times. More

by RobRags
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pam Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Durham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adriana Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 15, 2022

I always dread buying a new car but this was by far the best experience I have ever had! Harrison went above and beyond to make sure I was able to get in the car that I wanted without having to be at the d More

by cakon1215
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harrison Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 04, 2022

Johnny did very well enduring with my persistent checking on the vehicle as it was being built, transported, and eventual delivery to the dealership! He was courteous and did not judge my ability to pay for More

by Jordan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Durham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hesson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Durham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adriana Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 17, 2022

They worked with me to the best of their ability. Everyone was super nice especially Chad Pickett and Adriana Burton. More

by millerdestinie21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hesson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adriana Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Pickett
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 17, 2022

Answer Al my questions for over an hour. A pleasure to deal with and I find him very knowledgeable. More

by surplus104
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Durham
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 16, 2022

Seth and Lizette were super helpful! They helped me figure out which car was perfect for me and really paid attention to the details that I wanted! They made sure that I had a good exper More

by Vanessa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Durham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Seth Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lizette Torres
October 15, 2022

Great experience with Seth. He was great and friendly. He’s not pushy and aggressive like most salespeople. I will definitely be back. Great experience with Seth. More

by earnold231
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 11, 2022

communication was the biggest problem other than she didnt want to work on our verhicle and put us off on another company eventhough it was under warrany. I had to call several times just to find out wh More

by susanp321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amanda Mendenhall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

Harry Robinson Buick GMC responded

Nicole, unfortunately, the lift on your truck is stretching your ABS line too far. I know that you were under the impression that the lift was factory installed, according to the GM build specifications for your VIN; it was not. Since you require a modification and not a repair, this isn't something covered under your warranty. Although we would love to be able to work on this, your truck needs to be taken to a body modification shop for either a longer ABS line or to have it re-routed so that it doesn't interfere with your steering. I want to apologize for our lack of communication. We recently tried a new process for getting messages to our service team, which glitched and did not deliver messages correctly and lost an unknown number of messages. At the same time, we were under the impression it was working. Now that we have become aware of & gotten this fixed, I hope that the quality of our communication and response times have improved. I am sorry we have lost your business & again, I apologize for our communication issues. Thank you for your feedback.

Oct 18, 2022 -

susanp321 responded

this is not nicole but she may want to see that yall werent communicating with her as well..

September 26, 2022

Mr Robinson and his associates are extremely customer oriented. I've purchased over 6 vehicles from them over the years. Johnny Durham is excellent. Adriana Burton is extremely knowledgeable and patient. More

by John
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hesson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Durham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adriana Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Jones
September 26, 2022

I have purchased 6 vehicles from Harry Robinson over the past few years. What Others Say Mr Robinson and his associates are extremely customer oriented. I've purchased over 6 vehicles from them over the ye More

by John
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hesson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Durham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adriana Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Jones
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