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Hartford Toyota

Hartford, CT

Overview
Employees
Reviews
Vehicles
4.6
3,774 Reviews
At the foundation, or should we say chassis, of Hartford Toyota Superstore is a desire to bring drivers in the greater Hartford area an assortment of new and used cars capable of transforming everyday commutes into something a little more extraordinary. This is why we sell only new Toyota models such as the Camry, Prius, Corolla, Highlander and Sienna, and mint-condition used cars.
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135 West Service Road

Hartford, CT

06120

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Showing 3,774 reviews

October 20, 2023

Never been treated this way in long time once again but no more ever again! More

by rayzor007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Janice Acosta
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2023 -

Hartford Toyota responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. The Team at Hartford Toyota

Helpful
October 16, 2023

Easy to work with no issues and fast service everything went perfect, thanks a lot More

by Evaldes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chip Benyi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janice Acosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2023 -

Hartford Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Hartford Toyota, we look forward to having you as a valued customer for many years to come! The Team at Hartford Toyota

Helpful
October 16, 2023

The building is nice and employees are friendly. Omar was extremely helpful and understanding in our vehicle purchasing experience. He was also thorough in his explanations and made sure we were com More

by pamelapersaud08
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Omar Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andie Montanez
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Oct 17, 2023 -

Hartford Toyota responded

Pamela, it's great to hear that Omar was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Hartford Toyota! The Team at Hartford Toyota

Helpful
October 16, 2023

I’m grateful that after several months of complaining they fixed were able to fix my vehicle. More

by minervia.newman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chip Benyi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Janice Acosta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2023 -

Hartford Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. The Team at Hartford Toyota

Helpful
October 15, 2023

The purchase went smoothly and consideration was given to my taste when finding a desired style. More

by tabithapatram
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omar Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2023 -

Hartford Toyota responded

Thank you so much, Tabitha, for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! The Team at Hartford Toyota

Helpful
October 15, 2023

I had a few issues with my vehicle after I purchased it but they took care of all my issues and stood by the car they sold me More

by Rich.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat Esposito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Elliot
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2023 -

Hartford Toyota responded

Thanks, Rich, for sharing about your experience with Hartford Toyota. We appreciate your business and hope to see you again soon! The Team at Hartford Toyota

Helpful
October 13, 2023

“My advisor was Janice Acosta. She was friendly, helpful, and efficient. The car was serviced quickly and also washed. More

by wjscholtz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janice Acosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 13, 2023 -

Hartford Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Janice met your expectations. Thank you again for choosing Hartford Toyota, we look forward to having you as one of our valued customers for many more years to come! The Team at Hartford Toyota

Helpful
October 12, 2023

The service is quick fast and on point. You pull in, have a seat, and wait for them to call you. More

by njcheflew44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bo Myta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 13, 2023 -

Hartford Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hartford Toyota. The Team at Hartford Toyota

Helpful
October 11, 2023

Easy to get to location. Not sure what my expectations were, but quickly discerned that it's an old school dealership: be prepared to bargain. More

by m.mcmahon
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kaleb Desvignes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andie Montanez
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Oct 12, 2023 -

Hartford Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. The Team at Hartford Toyota

Helpful
October 08, 2023

The work was good and fast. I highly recommend you restart the shuttle service at least locally. More

by Solistar77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Elliot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 08, 2023 -

Hartford Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Hartford Toyota! The Team at Hartford Toyota

Helpful
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