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Hawk Ford of St. Charles

St. Charles, IL

Overview
Employees
Reviews
Vehicles
4.7
2,767 Reviews
As a premier Illinois Ford dealer, we have a huge selection of new and used vehicles from which to choose. We offer Ford service & parts, an online inventory, and outstanding financing options, making Hawk Ford a preferred dealer serving St. Charles, Chicago, Geneva, West Chicago, Carol Stream, Batavia, Elburn, South Elgin, North Aurora, Bartlett, Naperville, Downers Grove, Barrington, Hoffman Estates, Schaumburg, Oswego, East Dundee, DeKalb & Plainfield area Ford buyers. Ready to set up a test drive? Visit our Chicago area Ford dealership in St. Charles, IL today!
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2525 E Main St

St. Charles, IL

60174

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Showing 2,767 reviews

January 14, 2023

The staff was polite, and the work was done in a reasonable time. I got called when it was ready for pickup and had extra work done under their recommendation. Overall very happy. More

by ANTHONYDUTKOVICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 02, 2023 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! Thank you for your business, we appreciate you as a Hawk customer!

January 14, 2023

Gentlemen were very concerned about my description of a leak and will continue to monitor if there is a problem More

by DENNIS.MARQUIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Donovan
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Mar 02, 2023 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! Thank you for your business, we appreciate you as a Hawk customer!

January 12, 2023

Hawk Ford of St. Charles did a great job in servicing my car. Connor Brown was very efficient and great to work with. I had a very good experience at Quick Lane. More

by JSHAW6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Guerrero, Connor Brown
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Mar 02, 2023 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels! Thank you for your business, we appreciate you as a Hawk customer!

January 11, 2023

The lack of pressure was nice. ... service nice... will buy my next one from Hawk Ford More

by DENNIS82
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeff Reckards
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 02, 2023 -

Hawk Ford of St. Charles responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! Thank you for your business, we appreciate you as a Hawk customer!

January 09, 2023

The mechanic did not take the time to look up my extended ford warranty for the repairs needed he changed the oil he did not want to be bothered with major repairs More

by FAYBENORMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Grant
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2023 -

Hawk Ford of St. Charles responded

Hi Faybe, Thank you for reaching out to us at Hawk Ford, I apologize for any confusion during your recent visit. We did have a chance to check your extended coverage and it does not cover the backup camera concern. Our staff should have pulled that up for you during your visit and explained your coverage in detail so that you were in the loop. If there are any additional questions I can help answer, please do not hesitate to contact me direct at 630-584-1800 ext. 830! We hope to see you again in our Service Drive! Jessica Vida Hawk Ford of St. Charles, Manager 630-584-1800 ext. 830

January 07, 2023

I don’t want to write anything but thank you for making it optional for people More

by AHLQ1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Kreatsoulas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex
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Mar 02, 2023 -

Hawk Ford of St. Charles responded

Hi, we are happy we could make your experience a positive one! Thank you for your business, we appreciate you as a Hawk customer!

January 07, 2023

The service at Hawk Ford St Charles Quick Lane was exceptional. Sweet Htoo the tech was super, he took care of all my concerns. I'm a retired heavy equipment machanic,44 years, and quite fussy about m More

by jefechner43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Wackerlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kirk Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Mohon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tech: Sweet Htoo... 5 Stars.., Jim Pascente
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Mar 02, 2023 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thank you for your business, we appreciate you as a Hawk customer!

January 06, 2023

Very attentive. Reliable and they never let me down. Will take all my cars here for the quick lane services. More

by SARAMARIELOPEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
4.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Grant
4.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Colin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monique Case, Brett Howard, Connor Brown
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Mar 02, 2023 -

Hawk Ford of St. Charles responded

Hi, we're glad you had such a wonderful experience with us! If there's anything further we can do for you, we are happy to help!

January 05, 2023

Hawk service was excellent. Fast on time and the notifications made it super simple. Highly recommended More

by PBRANDON2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 02, 2023 -

Hawk Ford of St. Charles responded

Hi, we appreciate your recommendation of our dealership! We hope to be of service to you again! Thank you for your business, we appreciate you as a Hawk customer!

January 04, 2023

James made the process of buying a new car enjoyable. No problems at all. Would recommend buying from James. More

by TROYK0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Munson
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Jan 06, 2023 -

Hawk Ford of St. Charles responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Hawk Ford of St. Charles, we value our customers and we look forward to seeing you on your next visit. Take care!

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