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Hawk Ford of St. Charles

St. Charles, IL

Overview
Employees
Reviews
Vehicles
4.7
2,767 Reviews
As a premier Illinois Ford dealer, we have a huge selection of new and used vehicles from which to choose. We offer Ford service & parts, an online inventory, and outstanding financing options, making Hawk Ford a preferred dealer serving St. Charles, Chicago, Geneva, West Chicago, Carol Stream, Batavia, Elburn, South Elgin, North Aurora, Bartlett, Naperville, Downers Grove, Barrington, Hoffman Estates, Schaumburg, Oswego, East Dundee, DeKalb & Plainfield area Ford buyers. Ready to set up a test drive? Visit our Chicago area Ford dealership in St. Charles, IL today!
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2525 E Main St

St. Charles, IL

60174

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Showing 2,767 reviews

December 28, 2022

Want to charge $200 to look at a malfunctioning backup camera on an Explorer that has 18k miles. Joke More

by LEBLANC5283
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gus Babalis
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2022 -

Hawk Ford of St. Charles responded

Hi Steven, I noticed that you were recently in our Quick Lane, first, I thank you for your recent service visit! As it relates to your back-up camera issue, we would first need to diagnose the issue to know what is wrong with it. That requires a Technician to look into what is wrong with it before sending to Ford. If the part is covered by Ford Warranty, there would not be a charge but until we look into what is malfunctioning, Ford does not authorize repairs. Please call me direct at 630-584-1800 ext. 830 so I can explain in more detail. Thank you, I look forward to hearing from you! Jessica Vida Manager, Hawk Ford of St. Charles 630-584-1800 ext. 830

December 28, 2022

Order and delivery process for my '23 Bronco went smooth. Everyone I was in contact with was friendly and helpful! More

by PBSONIN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
DJ Bermudez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erin in Finance, Andrew Munson, Guillermo Amado
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Dec 30, 2022 -

Hawk Ford of St. Charles responded

We are happy we could make your experience a positive one! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

December 26, 2022

I had a really good experience, they were able to find a vehicle with in my budged, they were polite and quick, thanks Ford! More

by JMARTINEZ2137
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Wackerlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kirk Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Sakumoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Menkovic, Thomas Martinez
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Dec 27, 2022 -

Hawk Ford of St. Charles responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you for your business, we appreciate you as a Hawk customer!

December 22, 2022

Monique was very pleasant to deal with, kept me updated on progress of all repairs. More

by RPR60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Mohon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monique Case
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Dec 22, 2022 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

December 22, 2022

I was greeted by this sweet young woman, told the repair would take about half an hour and that I could wait in the lounge (with the donuts and coffee). Sure enough, in half an hour she came in and told me More

by EGABRIELSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monique Case
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Dec 24, 2022 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

December 21, 2022

The staff was friendly. The service department was very nice and knowledgeable. We will come back. More

by ELGARS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Rocio, Brett Howard, Steve Donovan
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Dec 22, 2022 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

December 21, 2022

Quick service. The service technician texted me and sent me a video of what it had been done. More

by PATTIZOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Proulx, Connor Brown
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Dec 22, 2022 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

December 21, 2022

I can not say kind words about the staff in your Service Department. I felt that Steve went above and beyond when I recently had my car in for service. The service department is one of the main reasons I, More

by KARIN727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 22, 2022 -

Hawk Ford of St. Charles responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels! Thank you for your business, we appreciate you as a Hawk customer!

December 21, 2022

Their customer service representative was very courteous and communicated everything that was needed to service my vehicle. More

by SFTBPALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
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Dec 22, 2022 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

December 19, 2022

No complaints. I did not have to wait long to get service. The associates were friendly and respectful. More

by gfkosowsk1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Report | Print
Dec 20, 2022 -

Hawk Ford of St. Charles responded

Hello, we're so pleased to hear that everything was completed so quickly and to your satisfaction! Thank you for your business, we appreciate you as a Hawk customer!

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