Hawk Ford of St. Charles

Terrible customer service in the service department. Every time I’ve gone to Hawk for my car to be serviced it’s been a terrible experience. No matter who’s at the desk they always look bothered to help Every time I’ve gone to Hawk for my car to be serviced it’s been a terrible experience. No matter who’s at the desk they always look bothered to help you super short with responses. The part that upsets me the most is the lack of communication. I always have to call them for updates. And I always wait at least 5 hours before I call. This will be the last time I come to this dealership. More

Kirk was my sales person and has helped me with may vehicles. He’s easy to talk to and answers all my questions and follows up in a timely manner. I love the sale side of Hawk Ford vehicles. He’s easy to talk to and answers all my questions and follows up in a timely manner. I love the sale side of Hawk Ford More

Generally satisfied with Hawk Ford service. Recommendation for improvement would be better follow-up and communication from the Sales Dept. when parts are on order or back order. A back-ordered Recommendation for improvement would be better follow-up and communication from the Sales Dept. when parts are on order or back order. A back-ordered warranty repair item required months of near weekly calls for status updates. And, voicemails should be returned if left my customers. Definitely appreciate the vehicle shuttle service to and from our house. More

QUICK AND PAINLESS EXPERIENCE. DEFINITELY WILL COME BACK FOR MORE WORK. LOVE THE COFFEE AS WELL! DEFINITELY WILL COME BACK FOR MORE WORK. LOVE THE COFFEE AS WELL! More

I have nothing but good words for St. Charles Ford and especially Andrew and DJ. We drove 120 miles to see a car that we found online and I told them I wanted no surprises. And no surpris Charles Ford and especially Andrew and DJ. We drove 120 miles to see a car that we found online and I told them I wanted no surprises. And no surprises it was. Andrew described and sent pictures of the car to me, we agreed on a price and once again there were no surprises whatsoever when we got there. Very easy transaction and they were so friendly, accommodating and honest. I would recommend them to anyone!! More

It was great working with Christian! We will go to Hawk again for our next vehicle. We will go to Hawk again for our next vehicle. More

Starting problem has been fixed. Check engine light is back on. Takes a long time to heat up very poor heat when it does. Check engine light is back on. Takes a long time to heat up very poor heat when it does. More

Great service with pick up. Kept me informed on progress. Returned at the time promised Kept me informed on progress. Returned at the time promised More

Clean, informed, friendly, helpful. Not pushy but ready to sell. Willing to order missing manual. Will pick it up. Not pushy but ready to sell. Willing to order missing manual. Will pick it up. More

Steve and the entire Hawk Ford team are all awesome to work with. They always go above and beyound all of my expectations. Love the way they communicate on the repair, timeline next steps if needed. Cu work with. They always go above and beyound all of my expectations. Love the way they communicate on the repair, timeline next steps if needed. Cudo's for Hawk Ford for having a wonderful staff. I'm Dave and I drive a HAWK.. More