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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,856 Reviews
Call Service Center (630) 384-9905

1,856 Reviews of Hawk Ford of St. Charles - Service Center

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February 07, 2024

The service department helped me within 5 minutes of arriving and all paperwork was completed with my concern. Will always bring my car here for service More

by DORIS855
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your positive experience with our service department at Hawk Ford of St. Charles! Our team is dedicated to providing efficient and seamless service, and we're delighted to know that you'll continue to trust us with your car care needs. Thank you for your kind words, and we look forward to serving you again in the future!

February 07, 2024

Service was fast and they gave me a breakdown of what needed to be fixed in the future. getting a shuttle to and from work was also great. More

by DREW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Report | Print
Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear that you had a positive and efficient service experience at Hawk Ford of St. Charles! Providing a thorough breakdown of future service needs and offering convenient shuttle service are all part of our commitment to excellent customer care. Thank you for choosing us, and we look forward to serving you again in the future!

February 07, 2024

Great customer service and everyone seemed genuine. A few other customers were waiting and they all seemed to be getting taken care of per their needs as well. I had no idea I had ford points from purc More

by SMLEWIS42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor Brown
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear about your positive experience with our team at Hawk Ford of xx. Charles! It's great to know that Connor provided excellent customer service and took the time to inform you about your Ford points, ensuring a seamless and enjoyable visit. We appreciate your kind words and look forward to serving you again in the future!

February 06, 2024

The service work was excellent and timely. I was kept well-informed along the way. Chris Lambert did a great job as my service advisor. More

by JSHAW6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Lambert
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your positive experience with our service team at Hawk Ford of St. Charles! Providing excellent and timely service while keeping our customers informed every step of the way is always our top priority. We'll be sure to pass along your kind words to Chris Lambert, and we look forward to serving you again in the future!

February 04, 2024

Walked in Conner acknowledged me I asked about an oil change, they got me in and out in a timely manner More

by SDKOULBACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Report | Print
Feb 14, 2024 -

Hawk Ford of St. Charles responded

Thank you for sharing your positive experience with us at Hawk Ford of St. Charles! We're thrilled to hear that Conner provided you with prompt and efficient service for your oil change, reflecting our commitment to delivering exceptional customer experiences. We appreciate your feedback and look forward to serving you again in the future!

February 02, 2024

Steve is very good at his job and communicated what needed to be done. I got my vehicle back on time and working like it is supposed to. my only issue is a lack of loaner cars More

by DGUTHRIE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Wackerlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear about your positive experience with Steve at Hawk Ford of xx. Charles! Providing clear communication and timely service to ensure your vehicle is back on the road in top condition is our priority. We appreciate your feedback regarding loaner cars, and we'll certainly take this into consideration as we strive to continuously enhance our customer experience. Thank you for choosing us, and we look forward to serving you again!

February 01, 2024

Excellent service, staff are friendly they took care of everything that was asked for. Would definitely recommend to others More

by SCOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Sakumoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your excellent experience with our friendly staff! At Hawk Ford of xx. Charles, ensuring that all your needs are taken care of is our top priority. Thank you for recommending us – we look forward to welcoming those you refer with the same exceptional service.

February 01, 2024

Very quick and timely - great experience I was very satisfied - will return they were courteous More

by DEEDEEVANHIEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Report | Print
Feb 14, 2024 -

Hawk Ford of St. Charles responded

I'm glad to hear that you had a great and satisfying experience with us! At Hawk Ford of xx. Charles, we strive to provide efficient and courteous service to all our customers. We look forward to welcoming you back for your future automotive needs.

January 31, 2024

Jerry in svc is the man and the mechanics did a great job, lot of work in a little amount of time. More

by EAXE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear that Jerry and our mechanics provided excellent service, efficiently completing a lot of work in a short time. At Hawk Ford of St. Charles, we take pride in delivering top-notch service and timely solutions for all your automotive needs. Thank you for sharing your positive experience with us!

January 30, 2024

Delighted with the quick, painless process of having the car serviced. Staff is friendly and knowledgeable. More

by SUSANCRENARD
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Report | Print
Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear that you had a delightful and efficient experience with our knowledgeable and friendly staff while servicing your car. At Hawk Ford of St. Charles, providing a painless and swift service process is what we strive for with every customer. Thank you for sharing your positive feedback – we look forward to serving you again in the future!

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