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Heiser Toyota

Milwaukee, WI

4.7
7,566 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,566 reviews

April 09, 2025

Michael was very knowledgeable. He was able to answer all my questions. It was a pleasure working with him. I will ask for him in the future. More

by Janewhiz63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wemmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Heiser Toyota responded

Dear Jane, We are so glad Michael created a positive experience for you at Heiser Toyota. Thank you for your business. We look forward to your next visit!

April 09, 2025

Peter and Tom were welcoming, attentive, courteous, and professional. Peter and Tom also thoroughly communicated the status of my vehicles and notified me promptly upon their completion. More

by cmontezon41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Heiser Toyota responded

Dear Valued Customer, We are so glad Peter and Tom were able to go above and beyond to create a positive experience for you at Heiser Toyota. Thank you for your business. We look forward to your next visit!

April 09, 2025

My experience at Heiser is always pleasant and Peter is alway Outstanding and makes me feel like he genuinely cares about my satisfaction. More

by Cheryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Heiser Toyota responded

Dear Cheryl, We are so glad to hear that Peter was able to go above and beyond to create a pleasant experience for you at Heiser Toyota's Service Department! Thank you for your business. We look forward to your next visit!

April 09, 2025

Went in for a routine oil change & tire rotation. All work was completed quickly and with a very positive staff!! More

by marypatsiewert
Recommend Dealer
Yes
Employees Worked With
Michael Wemmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wemmer
Apr 09, 2025 -

Heiser Toyota responded

Dear Mary, Thank you for the positive review. We appreciate your business and look forward to your next visit.

April 09, 2025

Very busy but friendly. I like the free car wash. I came in for an oil change & I was afraid they were going to be pushy on other services but they weren’t. They were offer More

by CARLAWHITE2
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Heiser Toyota responded

Dear Carla, At Heiser, we pride ourselves on a hassle-free experience. We are so glad you had a positive experience for your service appointment. Thank you for your business and positive review. We look forward to your next visit!

April 09, 2025

It was clean, staff was friendly, service was quick, and cost was good for parts and labor. More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Heiser Toyota responded

Dear Sam, Thank you for the 5 star review and business. We look forward to your next visit here at Heiser Toyota!

April 08, 2025

I have always had good experience but this time it wasn't the best because I didn't get a ride for over one and a half hours back home. Interestingly I was told the ride will be available in 20 minutes. That More

by TAYO
Recommend Dealer
Yes
Employees Worked With
Kevin Cameron
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Cameron
Apr 08, 2025 -

Heiser Toyota responded

Tayo, thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 08, 2025

Missed original appointment. Heiser understood and got me in a few days later. Then arrived early, and was greeted and checked in with out hassle. The waiting area with tables an More

by Bert.Restyanszki
Recommend Dealer
Yes
Employees Worked With
Michael Wemmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wemmer
Apr 08, 2025 -

Heiser Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 08, 2025

Always great service. People are always helpful and nice. Free soda is nice also to More

by homephone20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2025 -

Heiser Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 06, 2025

Timely and found coupons to bring down the cost. Have coffee or soda in the waiting area More

by kurtenbach.kristie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2025 -

Heiser Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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