Heiser Toyota

charged me for $1000 gap insurance that was not on price breakdown sheet. Wanted to charge me for getting dent fixed in car that I didn’t not even own. Car was dirty and not vacuumed out when I picked it up breakdown sheet. Wanted to charge me for getting dent fixed in car that I didn’t not even own. Car was dirty and not vacuumed out when I picked it up. Not very welcoming and failed to communicate with customer about status of car. More

excellent sales person I've had two Prius before and had very good service and gas mileage from them. This one is my third upgrade and the sales management and person could I've had two Prius before and had very good service and gas mileage from them. This one is my third upgrade and the sales management and person could answer all my questions,and make me feel very good about the new car and all the options it had. More

I had such a great experience here that I wish I was rich so I can go back and buy more cars! Trevor Tucek reached out to me within seconds of me putting in a request to see a car online. He was so flexible so I can go back and buy more cars! Trevor Tucek reached out to me within seconds of me putting in a request to see a car online. He was so flexible with me (I changed my apt time about three times) and when I arrived, I was tended to immediately. I was then brought to Alex Hall, who worked for hours with my parents and I. He must have ran miles that day between talking to us and going to the back to try to get my monthly payments down to where I needed them to be. He was very kind and had a great sense of humor. Being that this is my first car purchase, I did not know much of the process. Alex never looked like he was in a rush or trying to push us out the door. I asked for either a white or a black car, and we settled for blue with SO many cool features that I never knew I’d love so much. The blue is also very pretty. I can’t stop looking out at my car. Alex also always checked in on us to make sure that we were not waiting too long for the paperwork process. He made us feel important and very visible. I could not say enough good stuff about him! He felt like family by the end of the day! Moving forward, we worked with Brett Maple. He told us that he was new to the branch and asked us to be patient with him since a lot of the paperwork was slightly different. If he had not said that, I would not even know. He went through the whole application process with us without skipping a beat. He also was very patient in explaining terms to me and I’m so pleased to have worked with him. I feel like he really listened to us and did not try to keep pushing and pushing after we say no to extra things. I absolutely loved my experience here and would recommend everyone here for their cars. I was so afraid to buy a car, but I can really tell that everyone worked hard to make sure that I got the deal that I wanted. I was treated with kindness by everyone from the front of the store to the back. Thank you to Heiser TOYOTA for making a girl happy!! More

Picked Up for service! My car was due for a tire rotation, but with what is going on and everyone staying in I thought I would get it done at a later date... that is until H My car was due for a tire rotation, but with what is going on and everyone staying in I thought I would get it done at a later date... that is until Heiser posted about pick up and deliver back to your home free of charge! I called at 11 and at 1 James picked up my vehicle and 1 hour and 15 min later delivered it back to me, Service Complete! I was impressed that James wore sterile gloves to drive my car. Everything was handled with the utmost care. Thanks so much Heiser... More

Bill Lawrence did a great job. Next car I buy, I’ll be looking for Bill. He was very thorough and went through our vehicles explaining every feature and technology. looking for Bill. He was very thorough and went through our vehicles explaining every feature and technology. More

Perfect Service Stopped in for a routine maintenance... Dana took care of me. Also mentioned 2 things I needed to have checked out and got me out of there in less th Stopped in for a routine maintenance... Dana took care of me. Also mentioned 2 things I needed to have checked out and got me out of there in less than 60 minutes. Thanks!! More

Tria lee was awesome to work with definitely recommend working with at heiser when in the market with new cars or used cars fantastic job. working with at heiser when in the market with new cars or used cars fantastic job. More

Tria did a great job answering all of our questions and getting the little things (bigger things to us) taken care. He was also a good liaison between us and the sales manager. We are very satisfied. Lo getting the little things (bigger things to us) taken care. He was also a good liaison between us and the sales manager. We are very satisfied. Looking forward to driving another Toyota to the 350,000 mile mark. Todd and Denise Blaubach More

Quick turn around on a new car issue not starting. Thank you for your prompt attention to my issue thus allowing me to get back to work timely. you for your prompt attention to my issue thus allowing me to get back to work timely. More

I was not pleased with the service I received today In general everyone was kind of indignant. The issue I brought my car in for is still not resolved, they wanted 90.00 to do some test. I had someone In general everyone was kind of indignant. The issue I brought my car in for is still not resolved, they wanted 90.00 to do some test. I had someone verify before I brought it in that it was the heat shield. I think it was just a way to extort more money from me. The lady who called me regarding the test was not pleasant, the check out ladies were rude. Overall not happy with the service I got today. Normally it is very good , not today. I may look elsewhere. Only good thing was my car passed emissions. More