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Heiser Toyota

Milwaukee, WI

4.7
7,959 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,959 reviews

December 30, 2019

Awesome service Once again my appointment was on time and didn’t take very long. Every employee I crossed paths with was super friendly and answered my questions abou More

by DANAKKNACK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica, Brian Drewek
Dec 31, 2019 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you continue to have a great experience with us. Thank you for choosing Heiser Toyota, we look forward to seeing you again in the future. Happy driving!

December 30, 2019

Great experience - start to finish. The staff at Heiser Toyota took care of me - start to finish. Chad Covert turned me over to Jorgo Ndina and we worked together to find me the right c More

by mrjohnchauser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorgo Ndina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Covert
Dec 30, 2019 -

Heiser Toyota responded

Dear John, Thank you for taking the time to share your experience with us! We are so happy to hear that you had a great experience with Chad and the team at Heiser Toyota. We greatly appreciate your business and look forward to seeing you again in the future. Enjoy your new ride!

December 30, 2019

Great experience, made car buying easy and enjoyable! Knowledgeable and friendly staff, from the greeter at the door to the salesperson to the financial people involved to everyone I ran into! All were w More

by schuchup
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2019 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with Al and the team at Heiser Toyota. We greatly appreciate your business and look forward to seeing you again in the future. Enjoy your new ride!

December 30, 2019

Great Car Buying Experience in Late December Went to buy a new car in late December. Everyone that we had an interaction with was helpful and nice. Sales person Al was informative and helpful in More

by Alex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Hussain
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2019 -

Heiser Toyota responded

Dear Alex, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with Al and the Heiser team. We greatly appreciate your business and hope to see you again soon. Enjoy your new ride!

December 29, 2019

Leaking tire My tire was leaking air after a tire rotation, they got me in that day and fixed it, no charge. Everyone was very nice and efficient More

by MCCARTHY1267
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
A younger man from service
Dec 30, 2019 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with Heiser and our service department. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 28, 2019

Great car buying experience Sales person Jason was very upfront and honest. Shahat was also very easy to work with. Got a great deal on a sienna. Thank you More

by intl_97
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Larner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2019 -

Heiser Toyota responded

Dear Valued Customer, Thank you for the positive feedback! We are happy to hear that you had a great experience with Jason and the team. Thank you for choosing Heiser Toyota, we look forward to seeing you again in the future. Congratulations on your new Toyota Sienna!

December 28, 2019

Best car buying experience! I would recommend Heiser Toyota to anyone I know looking for a Toyota. They made buying seem effortless! Are sales person James Hicks knew his produ More

by Jackieavisser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hicks III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The young man that did our finance was a 10 out of 10 and so was the manager of the dealership!
Dec 30, 2019 -

Heiser Toyota responded

Dear Jackie, Thank you for taking the time to share your experience with us! We are thrilled to hear that you had a great experience with James and the team. Thank you for choosing Heiser Toyota, we greatly appreciate your business. Enjoy your new ride!

December 28, 2019

Keep you money Every time I go to this place it’s always an issue. I do not care to waste my time on this review and explain the situation. I will not return to this More

by PWILLIAMS82390
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chue Lee
Dec 31, 2019 -

Heiser Toyota responded

Dear Valued Customer, We are genuinely sorry you were unhappy with your service experience. Could you private message us your contact information so that our service manager can call you to learn more about your concerns and how we felt short with you? Thank you, Heiser Toyota

December 26, 2019

below average Asked to have rear wiperblade reolaced with initial service of oilchange + tire rotation, an hour later they're tellin me the rear blade is bad asking More

by DECKERT96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
dont have list me, no pc at home.
Dec 31, 2019 -

Heiser Toyota responded

Dear Valued Customer, We are sorry you were unhappy with the communication from our staff. Could you private message us your contact information so that our service manager can call you to learn more about your concerns? Thank you, Heiser Toyota

December 26, 2019

Al was very educational and friendly he made sure we were comfortable with our new purchase. We love our new vehicle and the deal we got on it! Thanks, Al. More

by Kellyan15
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2019 -

Heiser Toyota responded

Dear Kelly, Thank you for taking the time to leave us a 5-star review! We are so happy to hear that you had a great experience with Al and the team at Heiser Toyota. We greatly appreciate your business and look forward to seeing you again in the future. Glad you're enjoying your new ride!

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