Heiser Toyota

Al was an awesome sales representative who took care of every single one of my worries and questions. I left the dealer feeling happy and confident in my purchase. every single one of my worries and questions. I left the dealer feeling happy and confident in my purchase. More

Nice visit. I'll be back. Service department took my call and was able to schedule me at my requested time. Bonus! Only complaint was nobody offered my a car wash after my ser Service department took my call and was able to schedule me at my requested time. Bonus! Only complaint was nobody offered my a car wash after my service appointment. Living in the dirty bowels that many of us know as "Wisconsin Winter", I thought that would have at least been an offered to me. More

I still can’t figure out why it takes an hour plus to do an oil change. Satisfied otherwise I had an appointment and arrived exactly at my appointment time. an oil change. Satisfied otherwise I had an appointment and arrived exactly at my appointment time. More

Exceeded all expectations. Will return for next vehicle purchase, granted the same service staff remains on hand. Everyone made it easy to walk me through the purchase. Very accommodating. purchase, granted the same service staff remains on hand. Everyone made it easy to walk me through the purchase. Very accommodating. More

Unacceptable and a waste of time. My wife came to the dealership for an oil change and asked the attendant to take alook at the chirping sound the car was making becaue it makes this n My wife came to the dealership for an oil change and asked the attendant to take alook at the chirping sound the car was making becaue it makes this noise when the car is in the drive position as to say the door is ajar. Once the oil change was completed there was no mention of her request but a list of other things that she did not mention. She was appalled with the service and mention to me that she would not return. More

Great job! Brought in 2019 Highlander for 10k service. Oil change and tire rotation, paid for by Toyota. Quick and easy with a car wash afterwards. Thanks, and Brought in 2019 Highlander for 10k service. Oil change and tire rotation, paid for by Toyota. Quick and easy with a car wash afterwards. Thanks, and keep up the great work! More

I am always pleased with my visits. The staff is friendly, knowledgeable and timely with service completion. In addition, I love the complementary car wash that is offered. Thank you! friendly, knowledgeable and timely with service completion. In addition, I love the complementary car wash that is offered. Thank you! More

Go the extra Mile! Thanks for making the car buying experience so easy and comfortable! Heiser Toyota has a great staff and everyone is always so friendly and helpful! Thanks for making the car buying experience so easy and comfortable! Heiser Toyota has a great staff and everyone is always so friendly and helpful! More

A++++ service. The process was speedy and concise. I would recommend him again to all of my family and friends. He was attentive and nice. would recommend him again to all of my family and friends. He was attentive and nice. More

Nobody really cares The customer service atmosphere in the service department is really poor. First of all the attitudes of the people working are always bad and depress The customer service atmosphere in the service department is really poor. First of all the attitudes of the people working are always bad and depressing, but specifically I have been incredibly disappointed at how I've been treated for 2 reasons: First, when I bring up concerns about my vehicle, my concerns are either immediately brushed aside or met with an immediate demand for money - there is no consideration that maybe somebody should just take a look. Second, every concern I have had thus far with my vehicle has included an immediate request for money, when I bought the car at Heiser not long ago and was put through an exhaustive selling process to ultimately pay for the extended warranty which cost me close to $4,000. I remember being very skeptical about this "warranty" but I reassured over and over that it was "bumper to bumper" - that it covered everything on the car - and I was almost ridiculed for considering not purchasing it. When I finally did, I had peace of mind that everything that could go wrong on my car would be covered. Well since then I've had issues with alignment and issues with my backup camera. Both times I find out, NOPE! Warranty aint covering anything for you! That is deceitful, predatory sales and I am very disappointed in how this has been handled on a personal and professional level. More