Helms Bros., Inc.

Amazing buying Experience My experience with Helms Bro in Bayside, Queens and particularly with salesman Marlon Matamoros was very positive. I highly recommend this dealership My experience with Helms Bro in Bayside, Queens and particularly with salesman Marlon Matamoros was very positive. I highly recommend this dealership because of the professionalism that everyone whom I deal with demonstrated. I had been looking to lease a sedan for the last three months and narrowed my search to a BMW 328i, Audi A4 or a Mercedes Benz C300 4Matic. I dealt with others dealerships and different tricks from some sleazy car sales people. When I came to Helms Bro I met Marlon. He quickly made me feel at ease since his demeanor was lay back, not using high pressure sales techniques and was very friendly and transparent in the negotiation aspect. The next morning, after thinking about the deal more carefully, I returned to the dealership. Marlon was off that day but I had the pleasure of speaking with the General Sales Manager Jennifer Lang. And again, the level of professionalism was commendable. She took the time to carefully answering all my questions and also asked a young Sales Consultant named Wilhem Frank to assist me in looking at others lease options. He too was awesome and it became very evident that this level of professionalism is the culture of this particular dealership. More

Outstanding Service! I had come into the dealership just starting to shop around Kelvin kindly greeted us and answered all our questions we then decided to leave because w I had come into the dealership just starting to shop around Kelvin kindly greeted us and answered all our questions we then decided to leave because we had just began our search. Kelvin had called me a week later to follow up with me and that shows a person really cares about your business. I drove down from Albany the next day (where I work) and experienced the best experience from beginning to end. Kelvin set us up with a test drive and sure enough I was sold. At the actual time of delivery he took his time to explain and show me features of the vehicle. I highly recommend anyone looking for a great experience and customer service to go see Kelvin at Helms Bros. Mercedes More

First class customer service The dealership itself is a 4 star but our sales person is what makes it 5 star. Maurice, our sales guy, was so patient with us. Offered us test drI The dealership itself is a 4 star but our sales person is what makes it 5 star. Maurice, our sales guy, was so patient with us. Offered us test drIve without us asking. We test drove different car models, there was not even a tiny bit of hesitation when we ask to drive a couple different cars. Recommended us the GLC based on our needs; which we end up getting. There were some glitches when picking up our car, but Maurice made it work. Super patient when explaining each and every button in the car to my dad, even checked with us if we got home ok driving our new car in the heavy rain. Few days later after we got the car, he checked in again to see how everything was. Need I say more about how Maurice treats his customers? Definitely will come back to Maurice in the future! More

Happiness is a new Mercedes...... I had the good fortune to meet Erick Manzanilla, serendipitously, as I was browsing the showroom. He answered all of my many questions and, eventuall I had the good fortune to meet Erick Manzanilla, serendipitously, as I was browsing the showroom. He answered all of my many questions and, eventually, walked me through the process of leasing my car. He was pleasant, knowledgable, professional and eager to show me how to navigate the new technologies. He followed up with a phone call and a tutorial (on a rainy day). Kelvin Nunez was also helpful. More

CPO purchase This purchase is for my third Mercedes. I came into Helms knowing exactly what I wanted. Christian was very professional, he answered every question This purchase is for my third Mercedes. I came into Helms knowing exactly what I wanted. Christian was very professional, he answered every question I had regarding the vehicle I chose, made me feel very comfortable in choosing Helms Bros as the seller. The staff is extremely friendly and I'm very happy & looking forward to a long relationship. Thanks to all! More

Superb Service, the Best Mr. Kyle Ma is really unique, he is truly an excellent Service Representative that serves Helms Bros as if he was the actual owner. He treats me with Mr. Kyle Ma is really unique, he is truly an excellent Service Representative that serves Helms Bros as if he was the actual owner. He treats me with so much respect at age 63 I respond to him using the word Sir. He is one gentlemen that makes his guest feels at ease and powerful the same time. I thank you for having such a person on your staff, very humble and meek. I could never ask for a better person to serve me. Thanks Sean Savage and Kyle work close together and he too I find renders superb service. It is wonderful having the Service Representative greeting you with a smile. I also thank him for making my visit pleasant. Thanks More

Amazing Sales Representative In my 33 years of purchasing a vehicle, I have never dealt with such a Professional Sales Representative as Mr. Jeffrey Stampler and searching for my In my 33 years of purchasing a vehicle, I have never dealt with such a Professional Sales Representative as Mr. Jeffrey Stampler and searching for my Mercedes, I feel that I have met the Cream of the Crop. Very impressive man who represents Helms Bros., Inc. with extreme kindness. He is one that consistently follows-up making certain that his customer receives the ultimate service. Thank you so much. More

The service representative Mr. Lin is a kind person and very professional. He has done a very nice service. He would notify the customer in the progress of during the service ti Mr. Lin is a kind person and very professional. He has done a very nice service. He would notify the customer in the progress of during the service time. More

outstanding service dept Helms bros service dept is outstanding ,I have my C300 serviced regularly. Rich Grein has been very helpful in solving any issues I might have had wit Helms bros service dept is outstanding ,I have my C300 serviced regularly. Rich Grein has been very helpful in solving any issues I might have had with my car. Great place, everyone is helpful and courteous., More

A salute to the very best. To fix the regulator and blower in my heating/air conditioning system.. Service was timely and carefully explained to me. Andy Lin is as good as it ge To fix the regulator and blower in my heating/air conditioning system.. Service was timely and carefully explained to me. Andy Lin is as good as it gets. More