Herb Chambers BMW of Boston

This is how car buying should be! Wow! Who knew that the car buying experience could be so painless and actually, dare I say, enjoyable? Usually car shopping is something I dread...but Wow! Who knew that the car buying experience could be so painless and actually, dare I say, enjoyable? Usually car shopping is something I dread...but the folks at BMW Boston made the entire experience so delightful — I came away feeling excited about my new car, instead of feeling stressed and like I had just got taken for a ride (pun intended). Before I even stepped foot into the dealership, I spoke with Jano over the phone to tell her what I was looking for and to to see if it was even in the realm of possibility. Right then and there, yes, over the phone, boom — she made it happen and the deal was done! Really?!!! Fast, easy, no haggling, no BS. I came away feeling great! You rock Jano! Then it continued. Jing pulled it all together along with Omar in financing and that was that. Thank you to all for your professionalism, your authenticity, your kindness. You are a wonderful group of people who quite obviously love your job! Bravo. More

Outstanding, friendly, courteous, profession As always, Mark and the crew are great. Dropped off, picked up loaner from a very friendly staff member, and on my way. Most importantly is the conver As always, Mark and the crew are great. Dropped off, picked up loaner from a very friendly staff member, and on my way. Most importantly is the conversational piece which makes one feel very welcomed; more personal. The work on the Mini was thorough and all replacements took place. Returning the loaner was easy. My car was waiting. Great service. Great crew. More

A simple sale made complicated and frustrating. My purchasing experience at this dealership was somewhat scattered. I arrived at the dealership to see a used vehicle that was posted on the website. My purchasing experience at this dealership was somewhat scattered. I arrived at the dealership to see a used vehicle that was posted on the website. When I arrived, parking my vehicle was an absolute nightmare and took me the better part of 15 minutes, after which I ended up parked where I was not supposed to be (in the alleyway leading to the service bay) because it was the only option. Seeing the car and the test drive went well, as did the negotiations with my salesperson, Jing. When it came time to meet with financing, the wait was going to be over an hour just to see someone, which I could not do, so I made arrangements to come back the next day to finalize my purchase. The next day, I arrived to speak with the finance person, who was initially pleasant and very chatty — to the point that the meeting itself ran close to 2.5 hours on a (IMO) simple purchase. I chose to decline the additional protection and service plans (my personal preference). It was at the point that I declined the plans that the finance person became angry and fairly hostile. While I understand that this person’s job is to sell these plans, it is completely unprofessional to treat a client who is already spending tens of thousands of dollars at your dealership with such hostility. This portion of my experience really soured what had been a pleasant transaction with this dealership to that point. A week later I was to pick up the vehicle on a Friday morning. I don’t live nearby, so coming into the city is an undertaking for me. I had other plans in the city that day, and was trying to work everything into my schedule. On Thursday evening I reached out to confirm a 10 AM pickup (as agreed to earlier in the week), only to be told that the car would not be ready then — and to please come at 3 PM. After some calendar shuffling, I made it work. When I arrived at 3, the car was still not ready for me. It took over an hour to be brought out, and when it was, there were license plates on it that were not mine — I had asked that my old plates be transferred from the car I was trading in. This necessitated me to swap out the plates myself after more paperwork could be done the next week. Additionally, there was only one key for the car, and I was told that another would have to be ordered for me. I took the car home that day, hours late, with one key and wrong license plates, but happy with the vehicle itself. In the two weeks after my purchase I had to have multiple emails and phone calls to straighten out the registration paperwork, and to track down the second key. The key, as it turned out, was never even ordered that day. I was only able to get this worked out after contacting the manager of the dealership weeks later. Eventually it came via UPS, 3 weeks after the vehicle was purchased. When I tried to set up a time to be walked through the new key setup process, I was ignored. Eventually I had to make time to stop into the dealership to get it done, making the shipment of the key pointless, and wasting another hour of my time. Overall, I am happy with my BMW. However, I am disappointed with my experiences with this particular dealership. My family has purchased other vehicles from Herb Chambers Mercedes Benz Dealerships and had nothing but positive things to say about the dealerships involved in those transactions. I only wish my experience here had been the same. I do appreciate that everything was made right in the end, but I wish it had not taken such leg work on my part to get it done. I will not be back to this location. More

Excellent Service from Mini of Boston. Sam Tutton is really humble and very helpful, works with you to get you the best deal and is patient with your queries. Good Job from Mini of Boston. Sam Tutton is really humble and very helpful, works with you to get you the best deal and is patient with your queries. Good Job More

Great sales team, overall smooth experience I was given excellent service from a great sales team and overall had a great time working with Jing Lau, very happy to have a continued relationship I was given excellent service from a great sales team and overall had a great time working with Jing Lau, very happy to have a continued relationship with Herb Chambers BMW! More

Best experience Hi, my buying experience at Herb Chambers Boston Mini,BMW fabulous. Samuel Hesketh -Tutton. Could not have been more pleasant. From the initial phone Hi, my buying experience at Herb Chambers Boston Mini,BMW fabulous. Samuel Hesketh -Tutton. Could not have been more pleasant. From the initial phone call, to delivery of my new car. Samuel has been kind and thoughtful of my needs while keeping my purchase professional. I would highly recommend the staff at Herb Chambers BMW Boston. Best experience. More

Buy your MINI Cooper here I dealt with Sam Hesketh-Tutton in Sales after I saw a Mini Cooper I was interested in over the internet. Everyone at the dealership was friendly and I dealt with Sam Hesketh-Tutton in Sales after I saw a Mini Cooper I was interested in over the internet. Everyone at the dealership was friendly and helpful. Sam was awesome! He was polite, friendly, patient, well informed and willing to do anything I wanted to improve the condition of the car before I bought it. (an additional plus was his lovely English accent!) He even noticed a dent I hadn't seen and said he would make sure it got fixed. I left feeling very valued as a customer. Sadly I hardly ever feel this way in most customer service situations these days. In fact, I was going to look around much more but then decided I didn't think I could do better than this deal. More

As pleasant as possible Communication and service as as good as I can ask for Thanks again for making my service visits as easy as possible with loaners and prompt service Communication and service as as good as I can ask for Thanks again for making my service visits as easy as possible with loaners and prompt service More

New 2020 BMW540xi Great customer service. Car was ready for pick up when arrived. Negotiations and finalization of deal went very smoothly. Sales person Kevin Bugby is Great customer service. Car was ready for pick up when arrived. Negotiations and finalization of deal went very smoothly. Sales person Kevin Bugby is the best. He went the extra mile to make sure all my questions were answered and addressed. Very friendly and knowledgeable team. I will continue to buy my vehicles from Herb Chambers and highly recommend this dealership More

Lack of Communicatuon Unfortunately, and especially given Herb Chamber’s reasons for entering the car sales business, this dealership lost the customer service lessons al Unfortunately, and especially given Herb Chamber’s reasons for entering the car sales business, this dealership lost the customer service lessons along the way. I brought my car in for an oil change. I returned mid afternoon to check on status. I was told “you should have let us know you needed the car today”. Really? Perhaps you should have asked “Is there a time by which you need the car?” i was told they would drive it over that evening if finished. First thing in the morning i called and was told it was ready. 10 m later i got a call that it was not. I said I needed to leave for NYC for three days. They said it may be ready that day but they had to order a part and to but take the loaner. I said “Please call me when it is done” 6 days later no call. I finally called and the person that answered the phone said “Oh ot was ready the day you left. I didn’t call you because you said you were going on vacation. At the heart of it, it was a comedy of errors which could have been so easily improved by a few PROACTIVE phone calls. Our sales person was amazing. The service hand off team has been a totally different experience. More