Herb Chambers BMW of Boston

A DREAM COME TRUE Was given vehicle as a gift and Wow what a gift. Vehicle has everything I wanted in a BMW and more. My Uncle who is a car guy traveled for 5 hours eac Was given vehicle as a gift and Wow what a gift. Vehicle has everything I wanted in a BMW and more. My Uncle who is a car guy traveled for 5 hours each way to look at vehicle and work with Mark Lande to make this Dream Come True so FIVE STARS to Herb Chambers BMW and Thank You! More

Update on the service of my F90/ M5 Henrique Santos, your new service manager, brought me to your dealership. I am most pleased with his guidance, input, and having my M5 back in excell Henrique Santos, your new service manager, brought me to your dealership. I am most pleased with his guidance, input, and having my M5 back in excellent running order. I do plan to bring all my BMW’s to Hank at this dealership in the future. More

Great client service Hadi Eslami is absolutely amazing he respects your time and keeps you informed of the whole process. No surprises There is no reason to look at any Hadi Eslami is absolutely amazing he respects your time and keeps you informed of the whole process. No surprises There is no reason to look at any other dealership More

Profoundly bad experience I’ve been a Herb Chambers customer for 20 years, having gone through several Hondas and two mini coopers; my experiences up til now have been good to I’ve been a Herb Chambers customer for 20 years, having gone through several Hondas and two mini coopers; my experiences up til now have been good to great. I now have a BMW i3 from Herb Chambers and have been caught in a loop of poor service and surly staff. It feels much worse than what I experienced with other Herb Chambers cars. The issue is complex but relates to problems not being dealt with in a clear and forthright manner, misinformation, and no sense of ownership when missteps by the staff forced me to return several times for a problem that could have been dealt with easily much earlier. No one has ever apologized or acknowledged the hassle and cost I’ve incurred. Overall I’ve been made to feel unimportant to the service staff and so, somewhat reluctantly, I have taken my service needs elsewhere. More

repair work everything was excellent, everybody was so helpful and understanding and always go the next step to give excellent customer service. I will always go everything was excellent, everybody was so helpful and understanding and always go the next step to give excellent customer service. I will always go there because they are the best. More

Happiest Girl in Whole USA The team at Boston BMW not only helped me identify the PERFECT car for me (a BMW i3s with REX), but were of supreme assistance in untangling a totally The team at Boston BMW not only helped me identify the PERFECT car for me (a BMW i3s with REX), but were of supreme assistance in untangling a totally botched lease process at another (Herb Chambers) dealership. I found the team were interested not only in leasing to me a beautiful new car, but allowing themselves to engage personally with me and create a truly human interaction. I couldn't be happier with my EV car, and look forward with a long and fulfilling partnership with Boston BMW! More

Love this dealership Everything was done as requested. Advisor was great and very knowledgeable communication was terrific. I was kept up to date and services were gre Everything was done as requested. Advisor was great and very knowledgeable communication was terrific. I was kept up to date and services were great as always. More

Poor information given and no one answers the phone I had made a request for a loner car, and was told that there was one that would be available to me, and then on the day I had told them I would be in I had made a request for a loner car, and was told that there was one that would be available to me, and then on the day I had told them I would be in, the car was not ready and I had to wait on the phone and at the dealership for over 2 hours before they took me to the rental car center. Also, every time I tried to reach my associate I was on hold for over 10 minutes and many times wasn't even able to talk to him. I believe their system for dealing with calls doesn't work for the service center on any level. I was very disappointed with the service, especially since the repairs were so expensive. I will not buy a BMW again, and will not buy from Herb Chambers again, either. More

James Gibbons is the best! I’ve been working with James Gibbons for at least 8 years and he is always very accommodating and makes it a pleasure to get my car serviced which usu I’ve been working with James Gibbons for at least 8 years and he is always very accommodating and makes it a pleasure to get my car serviced which usually should be a pain! More

Sheraz is the best! Sheraz was great! He was referred to me by a coworker. He was friendly, listened to what I was looking for, and provided helpful insight. I’ll be back Sheraz was great! He was referred to me by a coworker. He was friendly, listened to what I was looking for, and provided helpful insight. I’ll be back! More