Herb Chambers BMW of Boston

Great service I worked with Higor in the service department: he was extremely competent, pleasant, helpful and efficient. My car needed routine maintenance and some I worked with Higor in the service department: he was extremely competent, pleasant, helpful and efficient. My car needed routine maintenance and some other work and all of it was done quickly and efficiently. I spent less than thirty minutes total at the service center including drop off and pick up (returning the loaner too!) Highly recommend it! More

Great experience Great advisor and convenience with Lyft rides back and forth to work. The team at B M W Herb Chambers are very nice and excited to help Great advisor and convenience with Lyft rides back and forth to work. The team at B M W Herb Chambers are very nice and excited to help More

James Gibbons is great. Very professional and understands that my time is very valuable. Appreciate his help always. Understood timing issues with pickup and figured out ho Very professional and understands that my time is very valuable. Appreciate his help always. Understood timing issues with pickup and figured out how to make it all work on a Saturday, no less. More

Mark Ravin Mark always goes above and beyond to help the customers and he is the reason I return there for service. twenty five words minimum is not necessary. Mark always goes above and beyond to help the customers and he is the reason I return there for service. twenty five words minimum is not necessary. More

Great Follow Up Ahmed was great to deal with; he was prompt and courteous from the minute I met him. He called to ask me how the drive home was the day I picked up th Ahmed was great to deal with; he was prompt and courteous from the minute I met him. He called to ask me how the drive home was the day I picked up the car and then followed up again a week later to determine if I had any problems or wanted to visit with the Genius again. Have never had a dealership/sales person connect with me so many times after the deal was done...couldn’t have asked for a better experience. More

Mark is awesome. Fixed everything. Very friendly. I thought his name is mark but may be Matt as mark is not on list. He was and is very good at his job. Fixed everything. Very friendly. I thought his name is mark but may be Matt as mark is not on list. He was and is very good at his job. More

Giovanni uses misleading sales tactic to lure customers in Sales team at Herb Chambers BMW needs training on how to provide a customer-centric, truthful, sales experience. Worked with Giovanni to submit my cr Sales team at Herb Chambers BMW needs training on how to provide a customer-centric, truthful, sales experience. Worked with Giovanni to submit my credit application 2 weeks prior to coming into the dealership in order to get a better sense of credit-based price for my potential lease BEFORE I came into the dealership. Giovanni quoted me at $447 in writing via email and verbally confirmed over the phone that he successfully submitted my application and I was approved at that price. Waited 2 hours at the dealership to be told that they were closing and there wasn't enough time to complete the P&S. Returned the next day - they "couldn't find my prior credit application in the BMW system" and had to rerun my credit a second time (costing me another set of hard inquiries on my report). 5 minutes before I sat down to sign the P&S they made me sign some document that apparently had "price subject to credit approval" buried at the bottom. Once I was ready to sign the P&S they tell me that my monthly price is going to increase to $486. This is a completely misleading sales experience that Giovanni used to benefit the dealership not the customer - even though he knew my price should go up based on my tier, he gave me the lowest price, lied about my application, in order to get me into the dealership. At that point, why would I walk away? They knew I would sign at whatever price since I had come this far. Katie George was able to somewhat rectify the issue by getting the price down, but only $15, and blamed it on me, the customer, in the process. I will not be working with Giovanni moving forward. This experience has instilled zero trust in me to continue mine or my family's relationship with this dealership after my lease is up. Finally, when I picked up my car, it was covered in a layer of dust and dirt from the construction site next door. More

Jano was so nice, smart, honest and fair. I can not say enough about the integrity of the dealership. I felt a got a good deal and exceptional service and sales. Thank you I can not say enough about the integrity of the dealership. I felt a got a good deal and exceptional service and sales. Thank you More

The sales associate, Nick Largos, made the experience . Overall service was fantastic from viewing various car options, discussing car features, determining which car is best for my lifestyle and learning h Overall service was fantastic from viewing various car options, discussing car features, determining which car is best for my lifestyle and learning how to use the new computer system. Finance folks were also helpful with various recommendations for coverage. More

Everyone is very friendly, but I always spend thousands People there are very friendly. However, every time I’m there, I spend thousands. And I’ve had to come three times to get my rear tire permanently rep People there are very friendly. However, every time I’m there, I spend thousands. And I’ve had to come three times to get my rear tire permanently repaired. I really WANT to like going there. But costs are twice that of other places, and I’m now just frustrated after coming ten years there. Sorry. More