Herb Chambers BMW of Boston

For the past 55 years, I have only owned BMWs in a mini I only deal with Herb Chambers and Mark riven, and Kevin Bugbee. I have never ever had a bad experience with Herb Chambers, Mark or Kevin or my BMW. only deal with Herb Chambers and Mark riven, and Kevin Bugbee. I have never ever had a bad experience with Herb Chambers, Mark or Kevin or my BMW. Duffy More

This is arguably the worst and most unprofessional service i’ve ever received. This was my first service visit and it certainly left a bad taste in my mouth. I scheduled an appointment a week in a service i’ve ever received. This was my first service visit and it certainly left a bad taste in my mouth. I scheduled an appointment a week in advance for some issues i was already having with my car. i scheduled to drop off my car and pick up a loaner. the morning of my appointment i called to confirm that i will have a loaner as i had work to get to. Upon arriving i was told that there was no loaner for me as they gave them all out. Obviously i was very upset because i called an hour before arriving to confirm the loaner. I proceeded to wait 40 minutes until they found a loaner that they can give me, keep in mind this was not a last minute drop in, it’s been scheduled for an entire week in advance. I was upset with the staff and how clear it was that customer journey doesn’t matter. The loaner they gave me was dirty from the inside and barely had gas. The staff claimed it’s because they didn’t have enough time since i was in a hurry. They had a week and the unprofessionalism made me panic because i had work to get to. Fast forward, i return the loaner and pick up the car. Unfortunately upon leaving the service center we realized that we forgot our handicap placard in the glovebox. Since i returned the loaner at closing time i could not get in contact with anyone. I proceeded to call the next day (sunday) and a sales representative told me they don’t have access to loaner and to call service the following day when they’re open. I called the following day and the service representative that i spoke to took down the information and told me to they will look and call me back, i asked them twice to confirm that they WILL call me back. 3 hours later, the service department is about to close again and I had to call since i received no call. The representative that picked up informed me “They looked thoroughly through the car and could not locate it and the loaner is now loaned to someone else”. This was extremely frustrating as we are 100% sure it was in the glovebox as we put it there an hour before returning it, we were not debating if we left it we knew we forgot it. I tried to explain that to the representative and i was met with “well loaner cars get loaned that’s what they’re for”. I attempted to contact both service managers and left they voicemails twice each and till this day have not heard anything back. Finally we took this issue to our sales representative so that we can find any solution as the service department is far less than capable to do so. ONLY to find out that the service team never took record that I ever even took out a loaner. There is no record of me taking a loaner at all and that this entire time they only looked in ONE out of many loaner vehicles and called it a day and claimed they could not find it. When this whole time they barely cared to put in any effort. Despite the fact that i gave them the loaner vehicle description. I could have thrown this $40,000 car to the side of a road and left it for scrap and it would have never traced back to me due to this teams extreme lack of accountability and professionalism. This isn’t a random service center at a gas station. This is supposedly a luxury car brand BMW. I have left things across the country in rental cars and have had them mailed to me and it was an easier journey than a dealership 2 miles away from me. This is so unbelievably unprofessional and ridiculous. We are still waiting to even receive it back due to all the loaners still being in and out, and who knows if anyone who’s in a loaner could take it for their own use. This could have all been avoided if a customers journey was a priority and if the basic task of taking note of which loaner that’s as loaned to a customer. If this occurred we would have received the handicap within hours of reporting it forgotten. Instead here we are a whole week later with no update from service. More

Good service, prompt on time. Will go back next time. They are redoing the showroom Will go back next time. They are redoing the showroom More

I had to replace the shock absorber after 30000 miles, I bought the BMW X5 car in 2017, it doesn’t make sense except if they were defective in first place when I got it bought the BMW X5 car in 2017, it doesn’t make sense except if they were defective in first place when I got it More

Prompt, good communication, work done on time clean service area, video of problems was helpful service area, video of problems was helpful More

Hadi was awesome very helpful the best service that I had compare to other BMW dealers had compare to other BMW dealers More

Mark is the most consciousness service person Great communication Always available for questions and help communication Always available for questions and help More

I needed an emergency repair on my X5 and James and his crew saved the day, as I was 1000 miles from home. They loaned me one of their SUVs and completed the repair within 24 hours. Their service team and crew saved the day, as I was 1000 miles from home. They loaned me one of their SUVs and completed the repair within 24 hours. Their service team and advisor are all first rate. More

I was able to call the service department and get my car serviced the same day .Although it was a simple repair performed. serviced the same day .Although it was a simple repair performed. More

Higor was great to deal with. He kept me informed all along the way with what was happening to my car. He kept me informed all along the way with what was happening to my car. More