Herb Chambers Honda of Seekonk

Nothing but issues. This was my very first time purchasing a used vehicle from a dealership. This was the only dealership I have ever dealt with, and sadly, I have had se This was my very first time purchasing a used vehicle from a dealership. This was the only dealership I have ever dealt with, and sadly, I have had several issues with this dealership since the day I went to looked at a used vehicle. -Wrong address on paperwork, Wrong Insurance company on paperwork -Lack of communication between staff members (Salesman & Management) -I decided I did not want to trade my old vehicle, and was told that there would be NO DEAL if there wasn't a trade... INSTEAD of just explaining that numbers may change regarding the financing... Even though I put down $500 to hold the vehicle (while I made my final decision), I was told by the salesman that he would NOT hold the vehicle if I didn't finance through Herb Chambers (after I told them I would just go with my personal Credit Union). -They valued my trade much less than reasonable. (reason for not wanting to trade in) -There was a "collision" on the vehicle that was not listed on the CarFax, and when I brought this to the attention of the salesman, he was very defensive about it, questioning me several times on how I got that information. -Dealership ran an additional report through another website to CONFIRM the "collision" claim on the VIN. When I came in the next day, I had questions regarding the "incident", and I was rudely told that it was an insignificant portion of the car, such a small part of the front left bumper that it wasnt anything at all - Wrong insurance company on papers when I came in to finalize the sale. -No copies of paperwork were given to me after signing. Was told they would be given to me when picking up the vehicle. (what if information is changed during that time frame difference?). -I did file a complaint with the General Manager of this Herb Chambers location. I was offered a free tank of gas for my troubles, instead of the usual "couple of gallons" that they give to customers after purchasing from them. -Was told that the salesman I dealt with "really is a nice guy once you get to know him..". I am here to purchase a car. I am not here to take the guy out to lunch and befriend him. -I had to be the one to call the dealership to see if my car was ready. I was told that they "weren't sure if I still wanted the vehicle after making a complaint with the GM, so they hadn't registered or VIN checked the car (even though all paperwork had already been signed. If that isn't an indication of intent to purchase, I don't know what is.). -When I went to pick up my car (finally), the seat adjustment pull on the side of the driver's side seat was bare metal. Service manager along with GM came to look at it, and parts have to be ordered to fix it...meaning bringing the car back to this dealership when the parts come in. -Missing copies of certain policies in all of my paperwork that was given to me. - Worked with Tom from Finance, he was pleasant and efficient. More

Pleasant experience, no haggling! The best part of the purchase was NO HAGGLING. We walked into the dealership looking to price the base model Pilot and Miguel also recommended the SE The best part of the purchase was NO HAGGLING. We walked into the dealership looking to price the base model Pilot and Miguel also recommended the SE model. He came out of the Manager's office, in a matter of a few minutes, with a VERY GOOD price on both vehicles that we decided to upgrade and purchased the SE. No wasted time haggling on the price, the first and only quote was acceptable to us. We were quite surprised how this dealership operates, no playing games with the Manager to lower the price. More

Excellent experience Purchased a 2013 Honda CRV with wife. Phanuel was super friendly, patient, and helpful. The whole process was a great pleasure. Will recommend to fami Purchased a 2013 Honda CRV with wife. Phanuel was super friendly, patient, and helpful. The whole process was a great pleasure. Will recommend to family/friends for sure! More

I wa very pleased with pricing and customer service!!! First I wanted to point out how pleased I was due to the sales rep wanting to know my needs instead of trying to make a quick sale. He asked me quest First I wanted to point out how pleased I was due to the sales rep wanting to know my needs instead of trying to make a quick sale. He asked me questions and gave me great advice on what I was looking for on a vehicle. Then most of all we have to agree as consumers that the price has to beat other competitors and the price has to be right! When I finished the paperwork on purchasing my 2015 Honda Accord Coupe, I left the dealership feeling satisfied and FANTASTIC!!! Great customer service!!! More

Very comfortable sales experience In November I brought my 2006 Accord in for servicing and was killing time looking at the new Accord in the showroom; I had been in the market for a n In November I brought my 2006 Accord in for servicing and was killing time looking at the new Accord in the showroom; I had been in the market for a new car but I had never enjoyed the buying experience. I had been just standing around when Cliff Stern passed by and we started to talk about nothing in general, which made me feel very comfortable. I explained that I was looking at the new Accords and the Toyota Avalon. I test drove the four and six cylinder Accords but told him that I was leaning toward the Avalon which I had already test driven at another dealership. Cliff said he could have one sent from their Boston dealership and then told me they had just taken one on trade but hadn't received it in yet, but would be glad to call when it arrived. A week or so later he called with all the information I had asked for about the car and I test drove and purchased it. At no time did Cliff ever make me feel uncomfortable throughout the whole buying experience, nor did he try to sway me toward something else because he didn't have what I wanted in stock. My wife and I both agreed that this was the best car buying experience we have had and attribute it to Cliff. More

They want to make you happy! I purchased a 2013 Mercedes Benz C300. The car had some issues that needed to be fixed. Our salesman Phanuel always listened to my concerns. When we I purchased a 2013 Mercedes Benz C300. The car had some issues that needed to be fixed. Our salesman Phanuel always listened to my concerns. When we both relized that I was not satisfied the Mercedes, Phanuel and his sale manger team went above and beyond to find me a car that not only meet but exceeded my standard. Phanuel was never pushy, always polite, professional and helpful. They stand by the cars they sell. They don't just want you to buy a car, but want you to be 100% happy with your choice. Excellent customer service. More

Great experience! Bought our third Honda and another great experience. Mike is great! Tom is most efficient. Most honest dealership ever dealt with! Highly recommend. B Bought our third Honda and another great experience. Mike is great! Tom is most efficient. Most honest dealership ever dealt with! Highly recommend. Best deals in the area. More

You will NOT be disappointed here I was in the market for a new vehicle and decided to just stop by Herb Chambers in Seekonk. After a friendly greeting from the GM, Scott Birtles, he p I was in the market for a new vehicle and decided to just stop by Herb Chambers in Seekonk. After a friendly greeting from the GM, Scott Birtles, he pointed me in the direction of Brian DelSesto. Brian took the time to ask the right questions in order to determine exactly what model would be the best fit. After taking a ride and realizing I wanted the car, then came the time in which no one wants to deal with....the pricing, but he made the experience easy and there was NO back and forth. I would also like to thank Billy Panaccione, in finance for his no pressure approach and taking the time to explain in detail any of the additional finances. If you are looking for a hassle free experience with a great staff, you will not be disappointed here. More

Best place to buy a vehicle. My wife an I were in the market to purchase two vehicles. We went to other dealerships and the sales staff didn't even acknowledge our existence. Our My wife an I were in the market to purchase two vehicles. We went to other dealerships and the sales staff didn't even acknowledge our existence. Our Sales person Jordan Dutra was absolutely amazing. He was friendly,polite, professional, and exceeded our expectations. Jordan took his time with us and made sure we found the best vehicle for my wife and I and made sure we were comfortable with the vehicles we chose. Scott Birtles was great to deal with. He said he would take care of us, and he certainly did. I could not be happier with our purchase and how we were treated. Tom Aresenian was very helpful and explained our options to us with patience and great detail. I would highly recommend anyone I know in the market for a new or used vehicle to go to Herb Chambers Honda of Seekonk. This has been the best car buying experience that I have ever had. It goes without saying that I will be a repeat customer. More

Contento con mi nueva compra. Hola, gracias por hacerme realidad mi sueño de tener mi Honda Ridgeline! Les recomiendo el Honda de seekonk y pregunten por Racier Matos, los atendera Hola, gracias por hacerme realidad mi sueño de tener mi Honda Ridgeline! Les recomiendo el Honda de seekonk y pregunten por Racier Matos, los atendera bien! Att. Wilman More