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Herb Chambers Toyota of Auburn

Auburn, MA

4.8
3,572 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -60 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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809 Washington St, Rte. 20

Auburn, MA

01501

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Showing 3,572 reviews

June 03, 2021

Service was prompt and efficient. Martin was helpful and knowledgeable as usual. Great experience. The experience from sales to my first service appointment has been exceptional. More

by Dean082661
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marque Hoenig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Martin Dodd
Jun 04, 2021 -

Herb Chambers Toyota of Auburn responded

It is validating to our team knowing we are providing this level of service and care to you! Thank you for your business, from your friends at Herb Chambers Toyota of Auburn!

June 01, 2021

This dealership is very very customer oriented. Extremely attentive to me and answered all my questions in a timely manner. I would suggest them to everyone I know for a great car buying experience. More

by Franky Hagan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Bortolussi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Horne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian
Jun 03, 2021 -

Herb Chambers Toyota of Auburn responded

Our goal is to provide top-notch customer service, and I am glad to hear that our team has shown you their commitment to this. If there is anything more we can do for you please come back and see us any time! Take care!

May 31, 2021

Service was great. Very timely and friendly. I have not had any problems with both sales and service dept. Herb Chambers Auburn does a good job! More

by CDwhalen54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Herb Chambers Toyota of Auburn responded

Thank you for choosing Herb Chambers Toyota of Auburn, we appreciate your positive feedback!

May 30, 2021

Martin is friendly, warm, and knowledgable. He can and will gladly answer any questions or concerns and know you'll be listened to and have them thoroughly addressed. An exceptional and wonderful person. More

by DragonSagess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martin Dodd
Jun 01, 2021 -

Herb Chambers Toyota of Auburn responded

Thank you for sharing your kind words about Martin. It's great to hear that he provided you with such an excellent experience and we can't wait to share your kind comments with him!

May 29, 2021

Quality of service and office environment is very customer centered. The staff make sure they explain what needs to be done now and also provide a timeframe in which to fix anything that has been dia More

by Kelvin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Krasner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Moran
4.0
This rating includes all reviews, with more weight given to recent reviews.
James Banach
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Martin , Chan Nguyen
Jun 01, 2021 -

Herb Chambers Toyota of Auburn responded

Kelvin, Thank you for the honest review. We're glad to hear you enjoyed the quality of care received during your service visit and appreciate the kind words! We look forward to seeing you at your next appointment! - Herb Chambers Toyota of Auburn

Jun 01, 2021 -

Kelvin responded

You will see me soon! You’re welcome!

May 28, 2021

Vu, our salesman, was excellent. I cannot recommend him enough. Very efficient, was always accessible, and never felt pushy. 5 stars. We are at the end of our sale and highly recommend him. More

by Daniel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Horne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Roche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Licea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vu Nguyen
May 28, 2021 -

Herb Chambers Toyota of Auburn responded

Daniel, This review is so great to see! Thank you for the five stars! We hope you love your vehicle! – Herb Chambers Toyota of Auburn

May 28, 2021

Excellent job , thank you so much james for all your help , for all the attention and all the info you give to me about my truck , More

by Carlos L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Eldean
May 28, 2021 -

Herb Chambers Toyota of Auburn responded

This is so great to hear, Carlos! Thank you for choosing Herb Chambers Toyota of Auburn!

May 26, 2021

I am always satisfied with their service and sales. I highly recommend Herb Chambers Toyota of Auburn MA. I am on my third lease and love my Ravs. More

by Lauria5356
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Parzych, Andrew Christianson, Dat.
May 27, 2021 -

Herb Chambers Toyota of Auburn responded

This is so great to hear! Thank you for being a Herb Chambers Toyota of Auburn customer!

May 26, 2021

As always, service was top notch. After I mentioned that I had forgotten to check for a coupon, Alyssa applied a $40 discount, greatly appreciated. More

by Happy Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2021 -

Herb Chambers Toyota of Auburn responded

So glad to hear we could help you get the best out of your recent service visit! Thank you for taking the time to leave us your thoughtful review and five-star rating! We'll see you at your next appointment! - Herb Chambers Toyota of Auburn

May 26, 2021

Everyone at the dealership was very helpful. They all pitched in to help us understand the process from beginning to end. At the end when we were signing all the papers the gentlemen explained every she More

by Clittizzio
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kennedy Lidonde
1.0
This rating includes all reviews, with more weight given to recent reviews.
Monish Naicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chandler Horne
May 26, 2021 -

Herb Chambers Toyota of Auburn responded

Thank you for this great review and rating! We're happy to hear you enjoyed your visit to Herb Chambers Toyota of Auburn! Enjoy your new ride!

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