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Herb Chambers Toyota of Auburn

Auburn, MA

4.8
3,580 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -60 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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809 Washington St, Rte. 20

Auburn, MA

01501

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Showing 3,580 reviews

November 17, 2023

The dealer has good personel who are very knowledgeable about the service that is needed to keep my vehicle running smoothly More

by dudeka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2023 -

Herb Chambers Toyota of Auburn responded

We're glad to know our team at Herb Chambers Toyota of Auburn was able to provide you with the knowledgeable service needed for your vehicle. Thanks for sharing this positive feedback!

November 17, 2023

Juljan Imeraj was very informative, kind, and helpful. He made sure to answer all my questions honestly and in a way that was easy for me to understand what they found while doing routine inspection of th More

by Michael Nikiforakis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
1.0
This rating includes all reviews, with more weight given to recent reviews.
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dat (Brian) Le
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Hull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juljan Imeraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Heineman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Boun Vilayvanh
Nov 20, 2023 -

Herb Chambers Toyota of Auburn responded

We're glad to know that you had a positive experience with our team at Herb Chambers Toyota of Auburn. It's great to see that Juljan was able to provide clear and helpful information during your visit. We appreciate the feedback!

November 16, 2023

Excellent service Very nice people thank very much for the service I like to recommend to others More

by Ania
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juljan Imeraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2023 -

Herb Chambers Toyota of Auburn responded

Hi Ania! Thank you for leaving us this five-star review and kind words about our service team at Herb Chambers Toyota of Auburn! We appreciate it!

November 16, 2023

The employees were very professional and helpful. The sales associate Cole, was so helpful, attentive, and made sure we left satisfied. More

by maritzah
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Monish Naicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cole LeBlanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Timothy Nguyen
Nov 17, 2023 -

Herb Chambers Toyota of Auburn responded

Hi Maritzah! We're so glad to know that Cole and our team at Herb Chambers Toyota of Auburn were able to assist you effectively. Thank you for your kind words!

November 15, 2023

Excellent service with a friendly attitude. They don’t pressure you into unnecessary work or parts. More

by Leb69ma
Recommend Dealer
Yes
Employees Worked With
Jennifer Anderson
Nov 15, 2023 -

Herb Chambers Toyota of Auburn responded

Thank you for the 5-star rating! We're pleased to hear that you experienced excellent service with a friendly attitude during your visit. We look forward to serving you again! Have a great ride!- The Herb Chambers Toyota of Auburn Team

November 15, 2023

Service was good. Wait time was too long. Overall was ok. Wait time needs work. More

by 7debbiemcgee7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juljan Imeraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2023 -

Herb Chambers Toyota of Auburn responded

We really appreciate you taking the time to leave Herb Chambers Toyota of Auburn this awesome review, thank you!

November 14, 2023

We had such a great experience with Hai Lam at the leadership, he was so kind, helpful and responsive with all of our inquiries and requests. He went above and beyond to find the vehicles that we want More

by vmaltorres
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Bortolussi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hai Lam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Herb Chambers Toyota of Auburn responded

Thank you for the 5-star rating! We're glad to know that you had a great experience with Hai at Herb Chambers Toyota of Auburn. Our team is always here to help and make sure your needs are met. We look forward to serving you again in the future! Safe travels!

November 14, 2023

I fell that we should not have been charged for new tire. We purchased a warranty on tires when we purchased the car. I wasn't there when the service was performed. More

by thegardner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wasn't there
Nov 15, 2023 -

Herb Chambers Toyota of Auburn responded

We appreciate your feedback and understand the concern about the tire charge. At Herb Chambers Toyota of Auburn, we strive to ensure all warranty details are clear. We'd like to look into this for you - please reach out so we can address any misunderstandings together!

November 14, 2023

Chris made my experience purchasing experience at Herb Chambers Toyota of Auburn so painless and pleasant. No one loves coming to a dealership, but I can honestly say that I really enjoyed my time buying More

by Lakeview22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Menard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vinh Pham
Nov 15, 2023 -

Herb Chambers Toyota of Auburn responded

We're delighted to know that Chris and our team at Herb Chambers Toyota of Auburn made your car-buying experience enjoyable. We appreciate your support and hope to see you again! Enjoy your new Corolla!

November 14, 2023

Did a switch deal on cover for back of truck. For cheap after stock cheap More

by Cbishop369
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Samantha Horne
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Barron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2023 -

Herb Chambers Toyota of Auburn responded

Please contact me directly so that we can discuss the comments you shared. This is very concerning. Respectfully, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com

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