Herb Chambers Toyota of Auburn

I drove my vehicle to get an oil change without an appointment on a very busy Saturday. I wan in and out in about 1 hr. Thank u Julian and Toyota of Auburn appointment on a very busy Saturday. I wan in and out in about 1 hr. Thank u Julian and Toyota of Auburn More

Dealership was clean, professional and had the parts in stock. There was an issue with warrants d Sean from finance resolved it immediately stock. There was an issue with warrants d Sean from finance resolved it immediately More

Awful! Will never return. Service department overcharged and lied about parts needed. 200.00 for only 2 screws replaced in heat shield I bought there and Will never return. Service department overcharged and lied about parts needed. 200.00 for only 2 screws replaced in heat shield I bought there and paid 460.00 a few Months ago. I bought multiple cars there, and serviced there for many years. Never again More

Kennedy is the best! He worked with his guys to get me the payment I wanted! He worked with his guys to get me the payment I wanted! More

Have been going to this Herb Chambers for more than 10ths … very nice place - wicked expensive!! … very nice place - wicked expensive!! More

Dat was very nice and answered every question I had and was super helpful during my appointment was super helpful during my appointment More

Great service. Everyone there was very nice and professional. Alec did an outstanding job with the paperwork and worked hard to finish up the process. Thank you fo Everyone there was very nice and professional. Alec did an outstanding job with the paperwork and worked hard to finish up the process. Thank you for everything Alec! More

Great service as usual! I was happy to hear my warranty was able to be used for my wheel replacement. I was happy to hear my warranty was able to be used for my wheel replacement. More

I felt this dealership put an emphasis on customer satisfaction. Dealership made the buying experience easier for me. Details follow. (Typical retired engineer!) Alex Montes, Sales. I asked Alex man satisfaction. Dealership made the buying experience easier for me. Details follow. (Typical retired engineer!) Alex Montes, Sales. I asked Alex many questions about the RAV4, even after I had done all my research. Alex explained all the safety systems, drive modes, and the drive settings and how they affected vehicle performance. Alex’s explanations were easy to follow. This was my first vehicle purchase that included a multitude of safety, driving, and multimedia systems. Although I didn’t test drive the RAV4 at Herb Chambers, I asked Alex what a test drive would entail with him. Alex stated that he would always go over all the safety systems with a prospective buyer and then give them the keys and let them test drive it themselves with OR without his presence. The ‘vehicle fit’ is put back in the hands of the buyer, not the seller at this dealership! Tim Nguyen, Sales Manager. Tim was probably most instrumental in the purchase of my Toyota RAV4 XLE. Tim really listens to you and thinks outside the box to come up with viable solutions. He had an SUV on the lot where he added in a feature that made it comparable to the vehicle I wanted. When it came to my trade-in, Tim was fair and willing to put in the extra effort to make sure I was a satisfied customer. I appreciated Tim’s technical knowledge of the vehicle, attention to detail, and listening to my needs in finding a vehicle fit for me! Jennifer Anderson, Service. I had an issue concerning the response of my Android Auto multimedia system. Jennifer asked me a few questions and she was able to give me a solution quickly. Jennifer was knowledgeable about the issue at hand! More

Sad I went in for an oil change and they did not do an oil change I’m very disappointed. oil change I’m very disappointed. More