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Herb Chambers Toyota of Auburn - Service Center

Auburn, MA

4.8
1,144 Reviews

1,144 Reviews of Herb Chambers Toyota of Auburn - Service Center

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February 06, 2024

Friendly and helpful associates. Jennifer listened to my concerns and offered suggestions. Discussed keying of my car and suggested I call my insurance agency to find out coverage. More

by Anna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Anderson
Feb 06, 2024 -

Herb Chambers Toyota of Auburn responded

Anna, we're glad to know Jennifer and our team at Herb Chambers Toyota of Auburn were able to assist you effectively. We appreciate your feedback and hope that everything works out with your car! Safe travels!

February 06, 2024

My advice to anyone who wants to have a hassle free experience, stay away. We had nothing but problems and disappointment at that place. More

by Bishoy Ibrahim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Bortolussi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dhimitri Lako
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Moran
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephane Jovin
Feb 27, 2024 -

Herb Chambers Toyota of Auburn responded

Bishoy, It's disappointing to hear about your experience and the lack of communication you’ve experienced. I have addressed this with our team. I look forward to reviewing the details of what happened and working with you to reach a resolution. Thank you, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com

February 04, 2024

Very helpfull,and a pleasure to do business with. The dealership is very clean an explain the work be done with a nice an understanding way. More

by jwambach12559
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Herb Chambers Toyota of Auburn responded

Thank you for the 5-star rating! We're glad you found our team at Herb Chambers Toyota of Auburn helpful and understanding. We hope to see you next time! Enjoy your new ride!

February 03, 2024

Good job with expert workmanship and courteous service. I would recommend them to family and friends. More

by Gene.pratillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Anderson
Feb 05, 2024 -

Herb Chambers Toyota of Auburn responded

Gene, we appreciate your recommendation and are glad to know you had a positive experience at Herb Chambers Toyota of Auburn. We look forward to serving you again! Safe travels!

February 01, 2024

Service department is great! Sales department is average, typical sales tactics. Lowball trade in, add on fees. More

by BP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dat (Brian) Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2024 -

Herb Chambers Toyota of Auburn responded

We appreciate your feedback! It's great to know our service department met your expectations. However, your feedback for our sales team is less than ideal. We're always working on improving, so we'll take note of your experience with the sales team at Herb Chambers Toyota of Auburn. Thanks for sharing!

February 01, 2024

Over $800 to replace two tire sensors and tell me that my broken windshield wipers are working Why do you pay $179 diagnostic fee when you don’t diagnose the problem! Customer service would say to not More

by Sdonigian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer
Feb 05, 2024 -

Herb Chambers Toyota of Auburn responded

Thank you for reaching out. We understand how frustrating it can be when the costs and services don't meet expectations. Please feel free to contact me directly, so I may help clarify the details of these costs. Respectfully, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com

January 31, 2024

Jennifer was very knowledgeable + efficient dealing with my car issues . Kept me up to date on my car being worked on. More

by mimi6sm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dat (Brian) Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Hull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2024 -

Herb Chambers Toyota of Auburn responded

We're so glad to know that Jennifer was able to assist you efficiently and keep you updated throughout the process at Herb Chambers Toyota of Auburn. Thanks for sharing your positive experience!

January 31, 2024

Everything was great and on time. Everything was explained thoroughly as to what was needed and what was done. More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juljan Imeraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2024 -

Herb Chambers Toyota of Auburn responded

Bob, we're glad to know you had a great experience at Herb Chambers Toyota of Auburn. We pride ourselves on our timely and thorough service. Thanks for the feedback!

January 30, 2024

They take you on time and explain everything that need to be done. Reasonable costs also. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2024 -

Herb Chambers Toyota of Auburn responded

Hi Bill! Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. Our team works hard to ensure that our customers are taken care of on time and that all necessary information is explained thoroughly. We're glad to know that our efforts are appreciated at Herb Chambers Toyota of Auburn!

January 29, 2024

Excellent service. Julian took care of us with a smile and was very professional. He is an asset to your company. More

by abnerscruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jan 30, 2024 -

Herb Chambers Toyota of Auburn responded

Hi Abners! We're delighted to know that Julian provided excellent service during your visit to Herb Chambers Toyota of Auburn. We appreciate the positive feedback and will pass along your kind words!

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