Heritage Subaru Owings Mills

Mark goes the extra mile to insure customer satisfaction. He really listened and leaned in to make sure I understood all of the nuances of the car buying process. And, he's quite personable to boot! He really listened and leaned in to make sure I understood all of the nuances of the car buying process. And, he's quite personable to boot! More

They really take care of their customers to make sure that they are satisfied with their purchase. Mark was super nice and polite. that they are satisfied with their purchase. Mark was super nice and polite. More

I just became aware of a "bait and switch" technique that Heritage Subaru performed on my elderly mother. My mom agreed on a $21K price on a basic Impreza and once she started signing the paperwork with the Heritage Subaru performed on my elderly mother. My mom agreed on a $21K price on a basic Impreza and once she started signing the paperwork with the finance department, she was HEAVILY pressured to get multiple warranty add-ons and was told she could not get the car without these add-ons. NOT true! Her $21K turned into a $30+K BASIC IMPREZA with a 18.6% interest rate (credit score of 650)! She is paying $706.17 for a BASIC 2022 IMPREZA! WHAT!! !!!!!!!!!!!!!! This is elder abuse and I will be pursuing action against your dealership for taking advantage of someone like this. She is in her mid 70's and you took advantage of some vulnerabilities. Shame on you! I will be spreading this information to my friends/family/colleagues and will be posting widely on social media. I do not know how you all can sleep at night taking advantage of people like this. More

Ansley was a pleasure to work with. He was knowledgeable, polite and listened to our wants without being pushy or overbearing as some can be. A truly nice person and we would not hesi He was knowledgeable, polite and listened to our wants without being pushy or overbearing as some can be. A truly nice person and we would not hesitate to have him help us again in the future. Thank you again, Ansley! More

My salesperson Katie was a pleasure to work with during the car buying process. She understood what I was looking for and was able to show me vehicles that matched my criteria. I appreciated her patience the car buying process. She understood what I was looking for and was able to show me vehicles that matched my criteria. I appreciated her patience and professionalism, as well as her friendly demeanor. During my visit at Heritage Subaru Owings Mills, the Sales Manager, Tavon was very helpful. Matt, the Finance Manager, did a thorough job of walking me through the sale. The General Manager, Shawn, was available to provide assistance during the entire process. He, as well as Katie, followed-up with me after the sale, by phone and email. Thank you again to the entire team! More

Katie, my sales consultant, was patient, professional, and incredibly kind, even when I didn't get back to her for days. She stayed supportive and made the process easy and stress-free. I had a truly wond and incredibly kind, even when I didn't get back to her for days. She stayed supportive and made the process easy and stress-free. I had a truly wonderful experience. The amazing team, a big thank you to James and Aron, who welcomed me, and Greg was fantastic with all the paperwork. He explained everything clearly and made sure I fully understood the details of my loan, something I truly appreciated. And a special shoutout to Shawn, the General Manager, who took the time out of his day to come over and personally introduce himself and to say hi. Thank you for my great Heritage Subaru experience. More

Very helpful and pleasant. She was so patient. My family and I really enjoyed her presence.I’m not getting a car a family member is. She was so patient. My family and I really enjoyed her presence.I’m not getting a car a family member is. More

Ansley Ratnayake, our salesperson, was highly professional, knowledgeable, attentive and polite. There was a lot of cohesive teamwork evident throughout the dealership, too. Made for a pleasant e professional, knowledgeable, attentive and polite. There was a lot of cohesive teamwork evident throughout the dealership, too. Made for a pleasant environment. More

It was an enjoyable experience, friendly environment, and a painless transition from my vehicle to my new Subaru. a painless transition from my vehicle to my new Subaru. More

Best used car buying experience ever. Chuck was extremely helpful and went beyond all expectations! Chuck was extremely helpful and went beyond all expectations! More