Hollywood Chrysler Jeep

They got the job done, and when it took longer than promised, they gave us a new loaner car. We got the car back running great and clean. promised, they gave us a new loaner car. We got the car back running great and clean. More

1 Pésimo servicio y total falta de profesionalismo Llevé mi Jeep Grand Cherokee a Hollywood Chrysler Jeep el 12/18/2025 porque el aire acondicionado no enfriaba y la computadora estaba desprogramada. Me ase mi Jeep Grand Cherokee a Hollywood Chrysler Jeep el 12/18/2025 porque el aire acondicionado no enfriaba y la computadora estaba desprogramada. Me aseguraron que en 2 días laborables me llamarían con el diagnóstico y la reparación, cosa que nunca ocurrió. Durante semanas hice numerosas llamadas y envié correos electrónicos sin recibir respuesta. El 12/31/2025 finalmente me contactaron y solo me informaron verbalmente cuál era el problema. En ese momento volví a solicitar el reporte del diagnóstico. El 01/08/2026 fui personalmente al concesionario y me dijeron que el vehículo estaría listo el 01/09/2026 o 01/10/2026. Ese mismo día pedí nuevamente el diagnóstico y me respondieron que me lo darían cuando recogiera el carro. Seguí llamando sin obtener respuesta. El 01/15/2026 regresé al concesionario y descubrí que el vehículo ya estaba listo desde antes, sin que nadie me avisara. Pedí hablar con el director de servicio, quien fue indiferente, poco profesional y me dejó hablando solo, pedí nuevamente el diagnóstico advisor negó ya que era “confidencial”, algo absurdo e inaceptable tratándose de mi propio vehículo. Mala comunicación, incumplimiento total, falta de respeto al cliente y pésimo servicio. No recomiendo este concesionario bajo ninguna circunstancia. More

Jordan and the team work well together. The person I would like to acknowledge the most is Giovanni Ortiz, his knowledge and expertise is invaluable! The person I would like to acknowledge the most is Giovanni Ortiz, his knowledge and expertise is invaluable! More

Communication with Issac was great, but having to come back for minor things like a bolt being missing from my door , pieces taking out of my car and not put back . Break light not working , which was wor back for minor things like a bolt being missing from my door , pieces taking out of my car and not put back . Break light not working , which was working when I brought my car in and being told it would take weeks to get .when my husband went to autozone and changed the bulb. But most of all no compensation for my time spent driving back and forth for other people mess up. More

Car in the shop was supposed to 4-5 days, was ready to be picked up after 2 weeks. Clear timeline was not communicated well. Steve clearly tried to get it done as quickly as possible picked up after 2 weeks. Clear timeline was not communicated well. Steve clearly tried to get it done as quickly as possible More

Nothing to say Only a regular oil change Average service. Almost two hours Wait to much Almost two hours Wait to much More

She attended /helped me right away. Asked for an update and quickly delivered on the wait time. Asked for an update and quickly delivered on the wait time. More

Customer care is satisfactory but Hollywood Chrysler should improve on their maintenance reliability, for a one time performance dependability. should improve on their maintenance reliability, for a one time performance dependability. More

Good experience the people working there is very helpful I when there for my recall and everything was fine I when there for my recall and everything was fine More

Very nice service customer service excellent quality customer support Excelent people to work with as we gave 3 jeeps cars customer support Excelent people to work with as we gave 3 jeeps cars More