Hollywood Chrysler Jeep

She is the best! Neyma goes beyond and is very attentive! She is the reason why I travel to Hollywood jeep verses going to a jeep dealership closer for service Neyma goes beyond and is very attentive! She is the reason why I travel to Hollywood jeep verses going to a jeep dealership closer for service More

This dealership service was garbage! I left my car there from 06/09-06/19/26. The Service Advisor, Steve Roth, never provided me a copy of the diagnosis of my vehicle—until 06/19; which I left my car there from 06/09-06/19/26. The Service Advisor, Steve Roth, never provided me a copy of the diagnosis of my vehicle—until 06/19; which was a photo from his phone because their computer equipment was not working? The diagnosis is from their computer. My service was for a prepaid oil change, find out the cost to repair or replace my bezel for my gear and any fluid services/exchanges that SR recommended. I provided him with a copy of my Warranty ID Card. He didn’t provide a copy of the diagnosis until the day I got fed up with his lies and picked up my car 06/19. He also sent a diagnosis video of another car, same as mine to me on 06/19. I’m not a DV yet the tag on the video was for a DV’s car, same make and model as mine. Another HCDJR Rep (Alison) stated she would send the correct video. As of this writing 06/24, I still have not received it! Steve Roth submitted to my Warranty Company that I stated something was wrong with the AC; liar! Then they found a leak by my AC. The diagnosis also stated I needed front and rear brakes. Oh by the way to replace the bezel he stated it would be $2500. Mopar sells that part new up to $500; I did my research. My iPhone has location services and it showed my car was never moved after the day I dropped it off, until the day I picked it up. I should’ve known something was amiss. Approximately 15 minutes after Lyft dropped me off home on 06/09, I received a call from the dealership asking if I wanted to sell them my car! I wouldn’t let my dead dog go to this place for free. I had to pay for a rental for 3 days and no one is going to reimburse me for that. I’m extremely angry. I’m going to find a certified mechanic, have them diagnosis my car to ensure it wasn’t tampered with and have them work on my car. I will never let anyone try to swindle me again. Almost worst experience ever! Don’t leave this dealership without a diagnosis in your hand, so you can make informed decisions. Steve Roth also stated to me that I didn’t really need the bezel I could just use the gear. I have a 2019 Chrysler 300L, without the bezel the gear would just be laying down inside the gear compartment. The gear is a dial and the bezel holds it up with clips and screws. More

Horrible staff and very neglectful car was their for 9 days for a recall issue. with parts in stock. Never again! days for a recall issue. with parts in stock. Never again! More

The rep was very knowledgeable in the process and what was recommended on my vehicle. Will need to take my jeep back again for further service was recommended on my vehicle. Will need to take my jeep back again for further service More

I came in for oil change usually go to Taverna but didn’t want to drive. want to drive. More

It was amazing. The moment I arrived Bruno was there walking me through the entire process and put me immediately at ease. In addition to fixing my cars main issue t The moment I arrived Bruno was there walking me through the entire process and put me immediately at ease. In addition to fixing my cars main issue the technicians took it upon themselves to additionally change a ball bearing and other small things free of charge! Bruno was extremely helpful in starting and ending my service process. Couldn't ask for better customer service! More

Caylie, the manager and the other service advisors were very helpful, professional and friendly. I would absolutely recommend this dealership for sales a d service. 10 out of 10. very helpful, professional and friendly. I would absolutely recommend this dealership for sales a d service. 10 out of 10. More