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Honda Universe
Lakewood Township, NJ
1,855 Reviews
Honda Universe has been at this location for over 30 years. We are proud recipients of the Honda President's Award for customer service. Visit our website for information on new, pre-owned, and certified inventory, price quotes, financing, or to have your vehicle appraised.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 1,855 reviews
January 11, 2021
They treated the customer in a friendly and inviting way. Greeted as soon as I entered the building and addressed the reason for coming in. Greeted as soon as I entered the building and addressed the reason for coming in. More
by MEARLY2
Verified CustomerEmployees Worked With
January 11, 2021
In the past I have had issues with every Honda Service department and no one has ever cared. Tony at Honda Universe has honestly changed my mind about Honda Service. He has gone above and beyond my expect department and no one has ever cared. Tony at Honda Universe has honestly changed my mind about Honda Service. He has gone above and beyond my expectations every time that I have been there. I will never go to another service advisor if he leaves Honda I will have to leave as well. Him and Dom are wonderful. More
by AFADESKI
Employees Worked With
Tony, Dom
January 11, 2021
The auto service was very easy and complete. Every body in service had a great aditude, and explained the complete service that had to done,and also checked the car if it needed any other service. in service had a great aditude, and explained the complete service that had to done,and also checked the car if it needed any other service. More
by THECOUNTRYBAKERY1
Employees Worked With
While waiting for my car in the auto show room not one person ask me if l needed anything, and I waited about a half hour.
January 11, 2021
Experience was great and done in a timely manor! Very friendly and accommodating! Thought I’d be paying for oil change but I was very surprised when Diane said it was covered, even better! friendly and accommodating! Thought I’d be paying for oil change but I was very surprised when Diane said it was covered, even better! More
by VIOLETRBUTLER
Employees Worked With
Diane Barnett
January 11, 2021
The service reps were thoughtful and courteous. Everything was explained to me before the work began.. Every visit to the service area is good.. The waiting area was warm and clean. Everything was explained to me before the work began.. Every visit to the service area is good.. The waiting area was warm and clean. More
by KWalt152
Employees Worked With
Lisa B ?????
January 11, 2021
your service advisor (Jessica Ramos) was excellent and knowledgeable. The only negative I have is that your waiting room was not clean and very dusty. It looked like the couches had not been cleaned in a knowledgeable. The only negative I have is that your waiting room was not clean and very dusty. It looked like the couches had not been cleaned in a long time. More
by ARLO301
Employees Worked With
Jessica Ramos
January 11, 2021
service was excellent the wait was not long, clean waiting area with virus protocols were followed. kept up to date on service by text and in person waiting area with virus protocols were followed. kept up to date on service by text and in person More
by mtoc108
Employees Worked With
service rep young female
January 11, 2021
I would definitely recommend they didn’t give me a hard time like other dealers did and I got my car ASAP and I love it time like other dealers did and I got my car ASAP and I love it More
by Kim
January 11, 2021
The service department was excellent. Explained everything and costs, no surprises. Had an appointment and my car was taken care of at my appointment time. everything and costs, no surprises. Had an appointment and my car was taken care of at my appointment time. More
by CMFRANCEN
Employees Worked With
Jessica Ramos
