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Honda Universe

Lakewood Township, NJ

Overview
Employees
Reviews
Vehicles
4.8
1,865 Reviews
Honda Universe has been at this location for over 30 years. We are proud recipients of the Honda President's Award for customer service. Visit our website for information on new, pre-owned, and certified inventory, price quotes, financing, or to have your vehicle appraised.
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1085 Ocean Ave

Lakewood Township, NJ

08701

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Showing 1,865 reviews

July 02, 2021

Don’t like the showroom but your salesperson Yvette more than made up for that. She is awesome More

by GPANASUK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Cunha, Yvette Rivera-Coates
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June 30, 2021

Was not happy with our experience. False advertisement and no manager ever came to speak with us. Received emails with twice the price we received for our trade in. No communication between employees and More

by BMIKOS17
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John McGraw
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Van Pelt
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al Cunha
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Jul 01, 2021 -

Honda Universe responded

Thank you for taking the time to provide your feedback. We apologize for the less than satisfactory experience you had at our dealership and would like the opportunity to speak with you and make things right. Please call John McGraw our customer relations manager at 732-370-9700 x4109 so he can further assist you.

Jul 01, 2021 -

BMIKOS17 responded

We would’ve appreciated that. However, we did call him numerous times and he said he couldn’t help us. Our only option is to reach out to the State Dept. of Consumer Affairs. Thank you!

June 30, 2021

Our salesman Matt Van pelt went beyond what was expected. Came to house on a Sunday morning to reset maintenance mode on car. Very thankful More

by D17J30
Recommend Dealer
Yes
Employees Worked With
Nick Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Van Pelt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al Cunha
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Jul 01, 2021 -

Honda Universe responded

Thanks for sharing your feedback. It's wonderful to hear that Matt was so helpful, and you're pleased with his extra effort of going to your home to help. Thanks again!

June 30, 2021

Sales person was excellent. Follow through with all the details needed to make this happen. We spent the afternoon together working through the issues around my credit report More

by scgaudette
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvette Rivera-Coates
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Jul 01, 2021 -

Honda Universe responded

Thanks for saying that our team member was excellent, and you're pleased with the great customer service you received. Please let us know if we and do anything else to help.

June 29, 2021

Matt Van pelt was very helpful and knowledgeable he made my leasing experience a pleasant one. All the staff I dealt with were all very nice. More

by PATRICIADIANGELIS1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Van Pelt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn was very helpful. , Al Cunha
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Jun 30, 2021 -

Honda Universe responded

It's a pleasure to hear that Matt was very helpful and knowledgeable, and he made your leasing experience pleasant, and you found our team to be very nice. Thanks for your kind review!

June 23, 2021

Easiest car buying experience I've ever had. Danny is awesome More

by AHARROLD78
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al Cunha
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Jun 23, 2021 -

Honda Universe responded

We're so glad to hear that you had an easy car buying experience and Danny was awesome too. Thanks!

June 18, 2021

They met me as soon as I arrived. Were very helpful and answered all the questions that I had. They were very flexible with the deposit and worked to get me at my target monthly payment. More

by THOMASIVONEBROWN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Hanily
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al Cunha
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Jun 20, 2021 -

Honda Universe responded

It's wonderful to hear that our team was so helpful and able to answer all of your questions. We enjoy knowing that you're pleased with everything. Thanks!

June 16, 2021

Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great G More

by JIAVARASM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Van Pelt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al Cunha
Report | Print
Jun 17, 2021 -

Honda Universe responded

Thanks so much for your enthusiastic review! We really enjoy knowing that our team was great and you're pleased with everything.

June 16, 2021

Jose was a fabulous salesperson. Nick closed me by helping with such an amazing deal. Rahsaan helped me with paperwork. All sweethearts. Easy to deal with and no hassles. NOT like a regular dealership More

by lbjto
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rahsaan Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Martinez-condado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2021 -

Honda Universe responded

It's so nice to hear that Jose, NIck and Rahsaan were so helpful and provided you with a great and smooth transaction. Thanks for your very kind remarks and we'll look forward to helping you again with any future needs.

June 16, 2021

Great service when leasing a car!I have leased cars in the past. Danny is great. This is the second time I have leased a car from him and everything went smooth. More

by JOANN.QUINLAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al Cunha
Report | Print
Jun 17, 2021 -

Honda Universe responded

Thank you for saying that Danny was so helpful with your car lease and everything went smoothly. We really enjoy knowing that you decided to contact Danny for your 2nd lease from us. Thanks again.

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