Honolulu GMC Cadillac - Service Center

Se vice is a mess. Sinking by the day. Others did it but it’s too late to be saved Sinking by the day. Others did it but it’s too late to be saved More

They accepted my car when I called about having it towed in. They did not return a single phone call or answer their phone for weeks. They did not even look at my car for three weeks. Put me on hold for 1.5 in. They did not return a single phone call or answer their phone for weeks. They did not even look at my car for three weeks. Put me on hold for 1.5 hours and then hung up on me. The most horrific experience ever with a Cadillac dealer. Not until Sarah came did I experience any service. She was amazing. More

Needs communication skills in front office and professionalism in service dept. not to damage vehicle. professionalism in service dept. not to damage vehicle. More

Sarah is friendly and treated me with respect, she checked my truck in quick, would recommend going through Sarah checked my truck in quick, would recommend going through Sarah More

Johnny and his service was 10/10. He was more than helpful and would be very happy to receive service from him again. The actual technicians and service department as a whole I’d He was more than helpful and would be very happy to receive service from him again. The actual technicians and service department as a whole I’d rate 0/10. Not only did they manage to spend almost 6 hours to complete a 30 minute task, but they also somehow managed to break my inner driver side door handle, and the clips to hold the panel onto the door. More

Awesome job. Did not get the color we asked for. We settled for what was available. Other than that, all good. Did not get the color we asked for. We settled for what was available. Other than that, all good. More

1im not satisfied im dissapointed i cannot reccommend the service my car is there for 3 weeks they dont do nothing service my car is there for 3 weeks they dont do nothing More

I was told that my car will be detailed be Auer every car they service will get detailed and washed. When I picked it up it had greasy fingers all over and was not cleaned at all. I was no recommendations gi they service will get detailed and washed. When I picked it up it had greasy fingers all over and was not cleaned at all. I was no recommendations given on how hat would need service soon or if my car is in good standing. I was excited when I dropped it off and the service sounded so great and was rather disappointed when I picked it up. Not coming back unless other shops can’t fix it. More

THEY DON'T CARE ABOUT ME AND MY LIFE BECAUSE THEY DON'T WON'T TO HELP ME WITH MONTH PAYMENT FOR MY CAR AND MY FATHER AND HIS FATHER LOVE GMC CADILLAC AND MOR I WON'T MY ESCALATE BACK. WON'T TO HELP ME WITH MONTH PAYMENT FOR MY CAR AND MY FATHER AND HIS FATHER LOVE GMC CADILLAC AND MOR I WON'T MY ESCALATE BACK. More

Service department slow to respond or no response at all. Had my truck for 3 months and felt they rushed repair. Repair not done properly as problem is still existing. Body damages to my truck noticed dur Had my truck for 3 months and felt they rushed repair. Repair not done properly as problem is still existing. Body damages to my truck noticed during pick up with service manager. Was informed by service manager to schedule repairs after holiday season. I have been trying to contact service manager with no response within the last week. Really need someone’s assistance with my truck asap. At this point, I really would like to speak with the General Manager. More