Honolulu GMC Cadillac - Service Center

If there was a no-star option I would've put that. HORRIBLE HORRIBLE SERVICE, from the very top (management) to the middle (service reps) to the mechanics. Sent my car there 3x, 2 out the 3x were $10 HORRIBLE HORRIBLE SERVICE, from the very top (management) to the middle (service reps) to the mechanics. Sent my car there 3x, 2 out the 3x were $1000 visits, within weeks of each other. I was without my car for a week, both times. STILL HAVE ISSUES WITH MY CAR!!! It's a 2014 Cadillac XTS, not considered old yet. NOW MY AIR CON JUST WENT OUT YESTERDAY!!! A week and a half after getting it back, and 3 weeks after paying a grand to do something with the air conditioning system. Did the mechanics do this on purpose because I sent a 3- page complaint letter to Justen, their GM so they're sticking it to me financially??? Unbelievable, WORST SERVICE & MECHANICS EVER!!! More

I had an awesome visit. Everyone is very friendly and knowledgeable. They got me in and out with everything I requested and found some other recommendations that needed att Everyone is very friendly and knowledgeable. They got me in and out with everything I requested and found some other recommendations that needed attention they also repaired. Great service!!! More

In terms of sales, very knowledgeable, warm-hearted, and technically competent staff with a no-nonsense behavior. Was willing to work with me on their show-car, a 22 CT4 Blackwing - the only one on the isla technically competent staff with a no-nonsense behavior. Was willing to work with me on their show-car, a 22 CT4 Blackwing - the only one on the island. Andrew Morey is a phenomenal salesman. Highly recommended team. More

I had and awesome visit I had Irene she was great made me feel comfortable and they was fast thank you Irene and gmc feel comfortable and they was fast thank you Irene and gmc More

Sean was Great. Jen was Awesome and I think we were able to get a good deal. Everyone worked with us and found a median that is beneficial to us both. Thank you guys Jen was Awesome and I think we were able to get a good deal. Everyone worked with us and found a median that is beneficial to us both. Thank you guys for helping me find a car for my son. Koolina was actually the voice that drew me in. Sometimes we forget who initially contacted us, but she was sweet and helpful when I spoke with her. More

We left our car at the dealership because the convertible top had stopped working and we knew that a replacement part would have to be ordered. A week later I was not able to get through the service dept. li top had stopped working and we knew that a replacement part would have to be ordered. A week later I was not able to get through the service dept. line and my messages were not being answered, so I drove to the dealership in a rental car. To my surprise, the part had arrived and the car was almost ready to be picked up, but Jeff Huang was going crazy because one person had left and another was out sick. He was very apologetic and we were just so pleased that the car would be ready to be picked up the next day. Thanks. More

I don't like how to get apps I couldn't talk to anyone like before and I left a message to book appt no one called me back. Why did it change. Normally I have someone to talk too like before and I left a message to book appt no one called me back. Why did it change. Normally I have someone to talk too More

Andrew is very well friendly to us, he approach as warmly when we arrived at the parking area, he's very friendly. 5* to him, mahalo. when we arrived at the parking area, he's very friendly. 5* to him, mahalo. More

Good job! Only thing is they cannot be reached by phone. Only texting works. My car was done quickly and even washed! Only thing is they cannot be reached by phone. Only texting works. My car was done quickly and even washed! More

Awesome, able to accomodate us for map sensor change when I gave my husband incorrect appointment date..appreciate the customer service..thank you gmc staff n they are courteous all the time with a smile I gave my husband incorrect appointment date..appreciate the customer service..thank you gmc staff n they are courteous all the time with a smile More