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Huntington Toyota Scion - Service Center

4.7

269 Lifetime Service Reviews

1030 E Jericho Turnpike, Huntington Station, New York 11746

269 Reviews of Huntington Toyota Scion - Service Center

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October 15, 2017

"Exceptional Service with a surprise "

- Johnathan D Ortiz

Service Manager, Jonathan, was amazing. He kept in contact with me throughout the day to make sure my car was being worked on productively. When I arrived to pick up my car, it looked amazing. Not only was it running amazing but LOOKED amazing. Jonathan had gifted me a complimentary detailing inside and out. I felt with a smile on my face to say the least!

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Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Jonathan
September 26, 2017

"Excellent customer service, quick and thorough"

- John Wu

Excellent service beyond expectation. Very friendly environment. Staff Send reminder and good follow up with the customer. Very polite staff takes care of. Ustimer's needs.

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Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Curtis Henry
September 18, 2017

"Inspection"

- phillipwww

I believe my advisor name was marylin. She took down the information did not pressure me regarding other items. Honored my coupons and kept me updated as to when my car would be ready (i waited for my car).

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Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 13, 2017

"Camry 10K Service visit"

- Micros

I was able to schedule my visit exactly when I wanted it. I arrived on time, was serviced promptly and got my car back a bit before they promised it.

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Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Michelle
September 06, 2017

"GREAT SERVICE"

- WKTOYOTA

My appointment was taken right on schedule. Paperwork was completed immediately. I was notified as soon as the service was completed. I did not have to wait to pick up my car. Everything was done with the utmost courtesy and efficiency !

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Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Michelle
August 30, 2017

"Wonderful"

- jerrymate

Kelly Henry the service rep is very customer oriented and competent.The new service facility on Oakwood rd is spacious I was however disappointed because when I showed up for my appointment at 1:45 There was NO molk for coffee or bagels. This needs to be addressed

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Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 27, 2017

"Professional and accommodating!!"

- Cargirl17

We came in for our 10 month/10,000 mile servicing, but also needed a tire replaced! Toyota scheduled us immediately and was very helpful with questions we had about our car and coverage!! Thank you!!

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Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 27, 2017

"First service to my new 2017 CR-V"

- Monica Chiguichon

Since the moment I stopped at customer service, Andrew was very attentive with us and immediately responded to my concern . About the service it was quickly than we expected. Thanks so much to get through easily in our first service in our new CR_V 2017.

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Yes
Employees Worked With
Andrew in customer service
August 26, 2017

"Very Happy"

- Barry11746

Excellent experience. The service was friendly, competent and professional. If you are thinking of buying a vehicle don't overlook the after purchase service. Highly recommended.

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Yes
Employees Worked With
August 22, 2017

"Toyota Care service carelessness set me up for paid service."

- ravlady

This dealership performed all four of my Toyota Care service appointments for my 2015 RAV4. When I made the appointment for my final service in the plan in early August 2017, I was told on the phone that I had "missed" my 15,000-mile service, so this would be my 20,000-mile service (with 13,000 miles on the car). When I came in, however, I was told that there is no such as "missing" service and that the 20,000-mile service, which includes an oil change, had been performed during the February appointment, when I had about 10,000 miles on the car. As a result, this last visit would be the 25,000-mile service (with 13,000 miles on the car). Makes no sense so far, right? I had one problem to solve; the back seat, behind the passenger seat, could not be laid flat. We had fished around under the seat, checked seat belt position for blockage, etc., with no solution. When my car was done, the service rep said the seat was fine - a can under the seat had been blocking the mechanism. "Can of what?" I asked. She did not know, and it had probably been thrown out. I needed to know, so I asked her to check with the mechanic. She came back and said it had been a can of compressed air for emergency tire inflation, and he had left it in the car. I knew I had had such a thing and wanted to put it back in the bin with other safety gear. The can was not on a seat, it was not in the back, and I checked the bins to see if the mechanic had done me the favor of putting it away. Finally I checked under the seats. To my disgust, I found the can under the front passenger seat. From here, it could have easily rolled backward to wind up under the back seat, re-creating the original problem. Which would have brought me back for service IF I ever intended to return to the dealership. So careless. I will now return to my local mechanic, who had tenderly cared for my previous car, a 1998 Camry. When I first inherited it from my parents with only 17,000 miles on it, I intended to take it only to the dealership. But every time I brought it in for routine scheduled service, they found hundreds of dollars of repairs to be necessary, for problems that showed no symptoms. The last straw was a diagnosis that front struts that were about to collapse. The repair would have cost thousands. I decided to take my chances and delay. 100,000 miles later, the original struts were still fine. Now, when the service rep tried to sell me a package of service visits for the next two years, I declined with the reason that I do not trust the service there. In addition, I now know that since this was my first visit to the dealership at its new location, I should have received a complimentary car wash with my Toyota Care service. This was not provided.

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Recommend Dealer
No
Employees Worked With
Service Department
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Alicia Barowski
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