Hyundai of St Augustine - Service Center

Great serviceat at all levels Trying not to sound too gushy, but as a Canadian who has had most of my warranty work on my 2014 Santa Fe XL done at your dealership, I have really ap Trying not to sound too gushy, but as a Canadian who has had most of my warranty work on my 2014 Santa Fe XL done at your dealership, I have really appreciated the stellar service received at Hyundai of St Augustine. Over the years, Cheryl as a service consultant, has had a real “what can we do to make this work for you” attitude, cheerfully offered. (Special thanx to tech who has worked on my BSD...really knows his stuff) Even Bob in parts finds a way to solve problems with a positive attitude. Many Thanx!! Fred More

CHERYL IN THE SERVICE DEPARTMENT IS AWESOME! Cheryl in the service department is an absolutely beautiful soul inside and out. Hyundai dropped the ball during my recent service apt however, Cheryl Cheryl in the service department is an absolutely beautiful soul inside and out. Hyundai dropped the ball during my recent service apt however, Cheryl went out of her way to make things right and because of Cheryl, I am writing this review. More

Friendly and helpful Had a great experience on the purchase of my car. Thanks to Leon and Jack for everything. The service department was very helpful and friendly (Cheryl Had a great experience on the purchase of my car. Thanks to Leon and Jack for everything. The service department was very helpful and friendly (Cheryl). Keep up the great service!! More

Valerie : Satisfied customer. I have purchased 3 vehicles from them so far. They have an excellent sales and service staff and they always are professional but very friendly. They I have purchased 3 vehicles from them so far. They have an excellent sales and service staff and they always are professional but very friendly. They go over board for customer satisfaction. My wait times are short and I am never worried about my car. Thanks Demetrius, finance and service staff. The detail staff gets my car clean and looking good every time. More

Dont waste your time in the service department The sales team was great but the service department (with the service writer with whom I delt who's name I dont even know because he didn't properly The sales team was great but the service department (with the service writer with whom I delt who's name I dont even know because he didn't properly introduce himself) was completely lack luster and a joke. The service writer didnt even get a service Tech to review my problems on my bran new car, and wrote it off as could not verify concerns. While one of my concerns was truly not present at the time, I myself pointed out the the second issue AFTER the service writer refused to listen that the issue was only present in direct sunlight. I myself turned the vehicle in to the sunlight and showed him the defect in my windshield and he still refused to acknowledged there was an issue even after i clearly pointed it out or that he would get with the service manager, just that he could write down that he might see something on the windshield and the service manager would have to see it but he showed no true concern about getting my issued resolved or that there was truly and issue after i pointed it out. I took my car to hyundai of Orange park and within minutes a service writer got an actual technician over, he then verified my issue, acknowledged it, and then said he would actually talk to the service manager so we could set something up to get my issue resolved because it was clearly present. The service center at hyundai of st Augustine expressed no such integrity in helping me Resolve my issues with my brand new vehicle that only has 2.7k miles on it. Do not waste your time on going to this service center to get Put Off, or told "my manager will have to see this" without truly having your issue acknowledged or taking the steps necessary to set something like that up More

Another Excellent Service Experience From 7/2012 to this day I have purchased and/or leased 3 new Hyundai cars from this dealership so I have extensive experience with all aspects of the From 7/2012 to this day I have purchased and/or leased 3 new Hyundai cars from this dealership so I have extensive experience with all aspects of the operation. This most recent service entailed an oil change, rotate/balance tires and an engine control update. I always wait and this time I was in and out in 1 hr. 45 min. A typical oil change usually takes 1 hr. or less. I don't think it could be much better that that and I have always thought their service prices were fair and reasonable. Although I have never had an unacceptable experience with this service dept. I recognize that perfection doesn't exist and people will have bad days and there will be some undesirable experiences from time to time and in these cases I strongly suggest the customer bring any issues to there attention as I believe they will try their best to make it right. I have always found all personnel to be courteous and competent. More

Professional and Prompt Service department is top notch. Prompt attention and thorough service. Very happy and I always go back! I will recommend to my friends and colleagues Service department is top notch. Prompt attention and thorough service. Very happy and I always go back! I will recommend to my friends and colleagues. More

Best sales man ever Paul was amazing. He helped us out when we didn't think there was any help. His team went above and beyond to make our car buying experience top notch Paul was amazing. He helped us out when we didn't think there was any help. His team went above and beyond to make our car buying experience top notch. Thanks Hyundai of st. Augustine for wowing us again. More