Jimmy Feliciano, sales manager for Hyundai of St. Augustine (St. Augustine, Florida) has renewed my faith in Hyundai.
We had a minor accident in Miami, had to get home to St Augustine, so we had to leave the car in Miami at Kendall Hyundai. We couldn't get Kendall Hyundai to help us so in desperation I went to St. Augustine Hyundai to see if they could help me. I spoke with Jimmy Feliciano, told him my plight, and he immediately got on the phone to try and locate my car. He made so many phone calls but was unable to reach a human at Kendall Hyundai. He then called other Hyundai friends in Miami. Finally, he was able to talk with someone at Kendall Hyundai to verify that my car was indeed there. Jimmy then sent a truck down to Miami to pick up my car.
When the car got back to St. Augustine, the Service Dept. told me that I only needed one tire (Kendall Miami told me I needed two tires). The service department treated us wonderfully.
My car was repaired by Hyundai in St. Augustine and I finally got it back on January 13.
How can two dealerships within the same company operate so differently?