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INFINITI of Kansas City

Merriam, KS

4.9
513 Reviews
Infiniti of Kansas City in Kansas City, MO, also serving St Louis, MO and Omaha, NE is proud to be an automotive leader in our area. Since opening our doors, Infiniti of Kansas City has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new Infiniti or used car or truck, we will provide assistance to help you find financing options that fit your needs! You can trust that Infiniti of Kansas City will get you into the car or truck you choose with professionalism and attention to your needs. Infiniti of Kansas City has an experienced and reliable Service and Parts departments that are open extra hours to help fit our customers' hectic schedules, and as always, Infiniti of Kansas City offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at (888) 262-1306 if you have any questions or comments.
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6960 W Frontage Rd (I-35 & 67th St)

Merriam, KS

66203

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Showing 513 reviews

May 22, 2020

Customer service (Spencer) was very customer friendly and me feel that I can trust the service there in Kansas City. I always recommend Infiniti to anybody! More

by dave
Recommend Dealer
Yes
Employees Worked With
Brenden Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Cassidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2020

Tire issue - possible (1) bad tire I did not like that Mike cared nothing about me or my vehicle. He was only concerned about the up-sale to me me m More

by brendaleewils66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
i thought the clowns name was mike. he sits in the end corner seat when you bring your car in for services
Mar 02, 2021 -

INFINITI of Kansas City responded

We are sorry to hear that you did not have a good experience with our service department. We will work to improve. Thank you for taking the time to give us feedback.

April 07, 2020

Routine Service Very easy to set up my appointment, service was explained that would be performed, and the vehicle was completed on time. David Grooms always has a p More

by jbrownlockton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Grooms
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 15, 2020

Ramez helped out deal go through fast and smooth. We were coming from out of town with 3 young children, and he was able to run our credit and get us all set up before we got there! When we pulled up, our ca More

by StarkeSienna
Recommend Dealer
Yes
Employees Worked With
Ramez Zaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 10, 2020

Superb Customer Service Spence was so kind to me. He put my worry at ease. I was very worried there may have been something terribly wrong with my car, and he assured me it w More

by Heather Akl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Spencer Cassidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 10, 2020

Another great experience at Infiniti of Kansas City I have always had GREAT experiences at Infiniti of Kansas City. Brenden and Spence are my go to service providers. They help me keep my JX35 in exce More

by maris1908
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brenden Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Cassidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 01, 2020

My first time at an Infinity dealership for an oil change was very positive. As the owner of a recently purchased QX60 from a private party, I feel comfortable returning for any future service needs More

by Pat
Recommend Dealer
Yes
Employees Worked With
Brenden Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 13, 2020

Substandard service lying finance manager and sales manager. Wife went in to purchase a used vehcile. She has a 720+ credit score. They started off telling her that her credit score was substandard, but they c More

by DealerReviewer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joseph Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2021 -

INFINITI of Kansas City responded

We are sorry to hear that you did not have a good experience with our sales department. We will work to improve. Thank you for taking the time to give us feedback.

February 03, 2020

Always a great experience at Infiniti of KC We recently leased a new vehicle for my wife and we couldn't have been any more happy with the experience. I worked with Mark Redmond and Ramez Zaky More

by CFC8600
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Redmond
January 13, 2020

A Pleasure! The workers at Infiniti are friendly, welcoming, easy to get along with, and very knowledgeable. Working with Poula to get a new car was genuinely an More

by drewprosser3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Evenrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Poula Fayek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Yates
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