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INFINITI of Kansas City
Merriam, KS
513 Reviews
Infiniti of Kansas City in Kansas City, MO, also serving St Louis, MO and Omaha, NE is proud to be an automotive leader in our area. Since opening our doors, Infiniti of Kansas City has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
If you would like financing options and you are in the market to purchase a new Infiniti or used car or truck, we will provide assistance to help you find financing options that fit your needs! You can trust that Infiniti of Kansas City will get you into the car or truck you choose with professionalism and attention to your needs.
Infiniti of Kansas City has an experienced and reliable Service and Parts departments that are open extra hours to help fit our customers' hectic schedules, and as always, Infiniti of Kansas City offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at (888) 262-1306 if you have any questions or comments.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 PM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 513 reviews
May 22, 2020
Customer service (Spencer) was very customer friendly and me feel that I can trust the service there in Kansas City. I always recommend Infiniti to anybody! me feel that I can trust the service there in Kansas City. I always recommend Infiniti to anybody! More
by dave
Helpful May 04, 2020
Tire issue - possible (1) bad tire I did not like that Mike cared nothing about me or my vehicle. He was only concerned about the up-sale to me me m I did not like that Mike cared nothing about me or my vehicle. He was only concerned about the up-sale to me me m More
by brendaleewils66
Employees Worked With
i thought the clowns name was mike. he sits in the end corner seat when you bring your car in for services
April 07, 2020
Routine Service Very easy to set up my appointment, service was explained that would be performed, and the vehicle was completed on time. David Grooms always has a p Very easy to set up my appointment, service was explained that would be performed, and the vehicle was completed on time. David Grooms always has a positive and professional attitude. More
by jbrownlockton
Employees Worked With
March 15, 2020
Ramez helped out deal go through fast and smooth. We were coming from out of town with 3 young children, and he was able to run our credit and get us all set up before we got there! When we pulled up, our ca coming from out of town with 3 young children, and he was able to run our credit and get us all set up before we got there! When we pulled up, our car of interest was right out front ready for a test drive. He showed us to the awesome kids play room, and remained patient with our family as we took turns test driving and took our time making our decision. The whole staff was friendly and helpful from beginning to end. Thank you! More
by StarkeSienna
Employees Worked With
March 10, 2020
Superb Customer Service Spence was so kind to me. He put my worry at ease. I was very worried there may have been something terribly wrong with my car, and he assured me it w Spence was so kind to me. He put my worry at ease. I was very worried there may have been something terribly wrong with my car, and he assured me it would be fixed, and my car is still under warranty, and would be covered. He listened to me describe in detail what my car was doing, and knew immediately what was going on with it. He put me in a loaner car that same day so I could get to work, and kept in contact with me about the status of my car. He was so kind, and had me laughing by the end of the situation. Thank you, Spence! I really appreciate you! More
by Heather Akl
Employees Worked With
March 10, 2020
Another great experience at Infiniti of Kansas City I have always had GREAT experiences at Infiniti of Kansas City. Brenden and Spence are my go to service providers. They help me keep my JX35 in exce I have always had GREAT experiences at Infiniti of Kansas City. Brenden and Spence are my go to service providers. They help me keep my JX35 in excellent running condition. More
by maris1908
March 01, 2020
My first time at an Infinity dealership for an oil change was very positive. As the owner of a recently purchased QX60 from a private party, I feel comfortable returning for any future service needs was very positive. As the owner of a recently purchased QX60 from a private party, I feel comfortable returning for any future service needs More
by Pat
Employees Worked With
February 13, 2020
Substandard service lying finance manager and sales manager. Wife went in to purchase a used vehcile. She has a 720+ credit score. They started off telling her that her credit score was substandard, but they c Wife went in to purchase a used vehcile. She has a 720+ credit score. They started off telling her that her credit score was substandard, but they could get her a rate of 8.1% for 72 months. They didn't even ask her about how long she was looking to finance or anything. They just jumped into the 8.1% rate for 72 months, justifying the rate by telling her she had substandard credit at 720+. She called me and that'where their lies began to get exposed. Next thing we know they are telling her that if she puts 5,000 down, she can have a rate for 5.8%. Meanwhile, I got four banks financing her at between 4.75% and 5.14% within 15 minutes of their xxxxxxxx. They then tell her that if she doesn't use their financing, they will have to charge her an additional thousand dollars on the price tag. I would never recommend this shifty xxx bunch of people to anyone in the Midwest or in Kansas City. Absolutely, greasy and slimy behavior. Exactly, atypical of what you think of when you think "Used Car Lot". Then today, their sales manager calls stating he can do her a big favor and get her 5.8% with only 1,000 down. What the xxxx? All I can tell you, that if you choose this dealership, pay attention to every slimy xxx move they make and do not finance with them. Go to your local bank or credit union and get the rate you deserve. These guys are the types of guys which make us stop going to the traditional dealership. We don't think we'll ever buy an Infiniti anymore out of fear that this slimy behavior exists throughout the company and they'd try to rob us on service as well. We don't blame Joe (sales guy) as we understand that a sales guy has zero decision making authority. He was great and needs to go find a better place to work. More
by DealerReviewer
Employees Worked With
February 03, 2020
Always a great experience at Infiniti of KC We recently leased a new vehicle for my wife and we couldn't have been any more happy with the experience. I worked with Mark Redmond and Ramez Zaky We recently leased a new vehicle for my wife and we couldn't have been any more happy with the experience. I worked with Mark Redmond and Ramez Zaky through the whole process and they were extremely helpful at every step along the way. There was no pressure at any point and Mark and Ramez were up-front and honest throughout the process. Infiniti of KC sets the standard for the way a car buying experience should be handled. More
by CFC8600
Employees Worked With
Mark Redmond
January 13, 2020
A Pleasure! The workers at Infiniti are friendly, welcoming, easy to get along with, and very knowledgeable. Working with Poula to get a new car was genuinely an The workers at Infiniti are friendly, welcoming, easy to get along with, and very knowledgeable. Working with Poula to get a new car was genuinely an experience that made buying a car a pleasure, while handling everything in a prompt and professional manner. More
by drewprosser3
